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    Deniz K

    Hello,

    Your purchased themes and content are all backed up to your Microsoft SwiftKey Account. Just as apps you download from Google Play are assigned to a Google account, your Microsoft SwiftKey Keyboard content works the same way.

    When you download Microsoft SwiftKey Keyboard on your new phone, be sure to sign into the same Microsoft SwiftKey Account that you used to purchase your content from the (now decommissioned) SwiftKey Store. Your purchased themes should show as available to download.

    Note: All Microsoft SwiftKey themes are now available free of charge.

    For more information about missing themes: https://support.swiftkey.com/hc/en-us/articles/360000707505-Help-My-themes-are-missing

    For any issues, please create a support ticket here: https://aka.ms/sk-support

    Thank you.

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    Permanently Deleted User

    Same here. "Neon" has been my favorite theme for years and now on my S8 it's not available. Many of my themes, that are still available on my S7, are not present in the store. Very frustrating.

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    Permanently Deleted User

    Same here. Needed to reset my phone. Now my neon theme is gone.

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    Permanently Deleted User

    I would like to have back the theme forest which is not anymore available on my new S8+

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    UNKNOWN FATWHTGUY

    I had a nightmare before Christmas theme for the last few years. Today my daughter deleted SwiftKey and when I redownloaded it there is no theme to download. I paid for that one its my favorite. Is there any way to re-download it?

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