• Avatar
    Jeffrey Drumm

    The keyboard sizes for 1080p resolution are fine, but when the display is set to 1440p they're all much larger. This needs fixing. SwiftKey, please help!

    6
    إجراءات التعليق ارتباط ثابت
  • Avatar
    Victor Ponce

    I have to use a different keyboard, Swiftkey is way to big on the Note 8. I want to take advantage of the high resolution of the Note 8, it's one of the benefits of the device.

    5
    إجراءات التعليق ارتباط ثابت
  • Avatar
    Adam Goldwater

    I've also had to move back to Samsung keyboard, very annoying. Don't want to scale down the phone resolution. Please sort SwiftKey.

    0
    إجراءات التعليق ارتباط ثابت
  • Avatar
    Permanently Deleted User

    Any news on this problem? Just got me note 8 would like to keep using this keybord but now it's huge...  😁

    0
    إجراءات التعليق ارتباط ثابت
  • Avatar
    Jeffrey Drumm

    The current beta, updated on 9/21, does not address the issue. Given the time-frame SwiftKey support gave me for a possible resolution, I would've expected a new beta by now.

    Hello @SwiftKey, anyone home?

     

    0
    إجراءات التعليق ارتباط ثابت
  • Avatar
    Jeffrey Drumm

    Just received the latest beta (6.6.8.28) and it still exhibits the same problem. I guess we shouldn't be looking for a fix in the GA channel anytime soon.

    0
    إجراءات التعليق ارتباط ثابت
  • Avatar
    Permanently Deleted User

    For time being i'am using the smallest keybord size... It's not the way I like it but better then nothing. Any way to report a bug from the app?

    0
    إجراءات التعليق ارتباط ثابت
  • Avatar
    Jeffrey Drumm

    The "Support" menu option just takes you to the web page. If  you want to open a ticket, here's the link:

    https://support.swiftkey.com/hc/en-us/requests/new

    0
    إجراءات التعليق ارتباط ثابت
  • Avatar
    Permanently Deleted User

    Thanks, I opened a ticket!

    0
    إجراءات التعليق ارتباط ثابت
  • Avatar
    Permanently Deleted User

    Any workaround for this issue? I got this issue on my Note 5 some months ago when Nougat was released and now facing it again on my new Note 8.

    Noticed you were discussing this since September, 8th. Almost two months. Any of you guys got some feedback from the tickets?

    0
    إجراءات التعليق ارتباط ثابت
  • Avatar
    Jeffrey Drumm

    The last response I had on my support ticket was on September 20th, where Matt F. indicated that some changes to the keyboard sizing mechanism would be available in "a week or so." More than a month later and nothing new on that front ... the current beta exhibits the same behavior as the GA release.

    0
    إجراءات التعليق ارتباط ثابت
  • Avatar
    Permanently Deleted User

    What bothers me is the fact that the fixes for S8 and Note 5 were so fast!

    0
    إجراءات التعليق ارتباط ثابت
  • Avatar
    Permanently Deleted User

    I got an answer that they are working on a better fix. And I should use FHD+ which is a joke 😁

    0
    إجراءات التعليق ارتباط ثابت
  • Avatar
    Jeffrey Drumm

    Yes, that's more or less what they told me a month ago.

    0
    إجراءات التعليق ارتباط ثابت
  • Avatar
    Permanently Deleted User

    Yeah, we simply have the most awesome screen ever available in a mobile device and we need to downgrade it significantly, since SwiftKey developers can't be nice with us and release at least the same temporary workaround used in the other two Samsung devices.

    0
    إجراءات التعليق ارتباط ثابت
  • Avatar
    Permanently Deleted User

    Latest beta version released yesterday. For me the issue persists. So disappointing.

    Fixed for any of you guys?

    0
    إجراءات التعليق ارتباط ثابت
  • Avatar
    Permanently Deleted User

    No I might try opening a ticked again asking how long that new fix will take. They fixed S8 and can't fix note 8? Why not fix note 8 with the same fix that they did for S8 and then work on the a proper fix as long as they want to.

    0
    إجراءات التعليق ارتباط ثابت
  • Avatar
    Jeffrey Drumm

    Matt (Swiftkey Support) indicated that they received many complaints about the S8 fix after it became available so they're trying to "do it right" this time. It's unfortunate that they've decided to remain publicly silent on the issue, though. Some indication of whether progress is being made would go a long way in customer good will.

    That said, Note 8 users that have switched to WQHD+ resolution are probably a very, very small market segment to lose and it's probably not a priority.

    0
    إجراءات التعليق ارتباط ثابت
  • Avatar
    Permanently Deleted User

    So what was happening to S8 ppl after the fix? 

    0
    إجراءات التعليق ارتباط ثابت
  • Avatar
    Permanently Deleted User

    I opened a ticket 4 to 5 days ago and they simply didn't answer it. I created a topic here asking why S8 and Note 5 fix couldn't be used for Note 8, but also was ignored.

    Just found XDA and Reddit threads about this that's more than 50 days old. Lots of people talking about this.

    I won't use a poor screen resolution in this expensive device just because of an app that it's team clearly is just ignoring the issue. I'm already using Google Keyboard now.

    And I'm so frustrated and sad with this lack of feedback and attention, mainly being a user for more than 5 years, who even paid for the app and themes in the past and had a pretty greed support in the past.

    But well, now it's free and is just like any other free app with no real support and/or real attention to it's user base.

    0
    إجراءات التعليق ارتباط ثابت
  • Avatar
    Jeffrey Drumm

    @Kavaliunus M, he didn't say. Specifically he responded:

    "We actually made multiple changes when we encountered the S8 and S8+ issue, but no matter what we did we always received both good/bad feedback.

    In the end we put it back to how it was in the first place and it made most people happy.

    There are some other layout/resizing changes coming down the pipe (in the next release), so that might please you in this instance. That's probably about a week or so out."

    FYI, I opened the the ticket on September 8, and the first response I received was on September 20 ... so it can take a while to get a response. The response quoted above was also received on September 20.

    0
    إجراءات التعليق ارتباط ثابت
  • Avatar
    Permanently Deleted User

    @Jeffrey Drumm

    It seems some people actually preferred the huge size keyboard. I noticed this reaction when I created a topic in a G+ Note 8 community. Some people actually answered saying they were loving the keyboard size, like if it was a new default.

    But clearly it's a bug, since in other resolutions and other devices this issue doesn't exist. And, when configured to the highest size, the keyboard becomes bizarre, taking more than half of our huge screen.

    S8 now is fixed. I have one. So it doesn't seem, in the end, they actually put it back as it was at first moment.

    Probably the truth is: there are a few Note 8 users compared to S8. So they prefer to wait months elaborating a new resizing system (to please both who like the default sizes and who like that bizarre huge keyboard) in instead of working in a fix and receive other emails complaining they liked that big sized keyboard and want it back.

    I still thing the priority should be fix it until releasing a toll that let people (who want) resize it to even THE WHOLE SCREEN, but it should be fixed, because now it contains a bug.

    Unfortunately we are a small group that simply have no importance for them.

    0
    إجراءات التعليق ارتباط ثابت
  • Avatar
    Permanently Deleted User

    you are not alone. this bug is annoying and nobody cares. so sad.

    1
    إجراءات التعليق ارتباط ثابت
  • Avatar
    Permanently Deleted User

    Guys, there's another topic about still in the first page. Since latest answers didn't bring this up, I think we should grow up that one in other to get more visibility, at least.

    I know this will represent nothing for them, but who knows.

    0
    إجراءات التعليق ارتباط ثابت
  • Avatar
    Permanently Deleted User

    I give up, they locked that new topic. It's time to test all other keybords. 

    0
    إجراءات التعليق ارتباط ثابت
  • Avatar
    Permanently Deleted User

    There's other one below, almost in the end! That's because my topic was locked.

    0
    إجراءات التعليق ارتباط ثابت
  • Avatar
    Permanently Deleted User

    Another update today, October 31st. Still absolutely no fix.

    This is a complete joke. Seriously.

    0
    إجراءات التعليق ارتباط ثابت
  • Avatar
    Permanently Deleted User

    there is no fix. 

     

    so I can not use the device at full performance. I am very sad.

    0
    إجراءات التعليق ارتباط ثابت
  • Avatar
    Permanently Deleted User

    Want to hear a joke, guys? People on XDA just found out that, if rooted, you can fix the issue just changing the device model number to SM-G955F (S8 Plus).

    This proves how much this is insanely simple to fix and how they simply deliberately don't want to do nothing about this.

    Ridiculous. Just ridiculous.

    Of course I will never root my phone just because of this (and break Knox, Pay, S Health, etc) and I don't recomend you guys do this also, but it's just to prove how ridiculous this issue is.

    0
    إجراءات التعليق ارتباط ثابت
  • Avatar
    Adam Goldwater

    Ha. Very interesting, thanks for that update. How unbelievably ridiculous. So annoyed hearing that.

    Changed to Gboard now, will probably stick with it.

    0
    إجراءات التعليق ارتباط ثابت

الرجاء تسجيل الدخول لترك تعليق.