Hi team, I've checked out the other forum posts, and none of them have helped me solve my issue. I also reached out a couple times via the contact-us link you've got but to no avail.

When trying to log in on my new phone, it looks like the login is successful but I receive a  "SwiftKey Account authentication failure!" error and am not able to access any of my old data/themes.

This is a real shame as I have truly enjoyed this product for years and now I can't log in at all or even create a new account so I can download themes.

Any further advice here would be greatly appreciated!

Thank you.

It would be nice to be able to select a darker keyboard theme that Swiftkey automatically switches to with the Android 10 System Dark theme.

As stated in the title, I can't find the personalization settings. When I go to accounts, there is only "your account", "account services", and "account data". There are no options for me to add accounts such as twitter, facebook, gmail, etc for SwiftKey to learn from. There are only SwiftKey account options.

New Mate 20 Pro handset, trying sync/download saved words etc to new device - Logged in with google account and it tells me it has sync'd, but none of my saved words or stats are available on the new device - I don;t appear to be the only one with this issue - can you advise please?

SwiftKey beta version used to be incredibly good but something has happened to the algorithm, around 2017. it is doing all sorts of very strange things, for example

1/ if the second letter of your typing is incorrect it will still try to accept that nonsense word even though the rest of the letters in the word are typed correctly and the only incorrectly typed letter is the one right next to the correct letter.

2/ Once you choose to NOT to predict a word like "adk" again it should automatically change the suggested words and guess the proper word you were trying to type ("ask").

3/ Also, if you put the cursor in the middle of a word to correct it, and then when SwiftKey guesses the word and you tap the guessed word to select it, SwiftKey will enter the guessed word and then leave the second half of the incorrect word, so you have to then delete that unnecessary bit too. Google keyboard corrects this properly, even if you have the cursor in the middle of a word, if you tap on a guessed option, the whole of the previously typed word is replaced, not just the part to the left of the cursor..

I wrote a review on the Play store and Swiftkey answered on the play store (for all to see) and said I should follow a link they provided to get the matter attended to... sounds all very nice and concerned/professional, BUT after spending 15 minutes writing the problem, adding a photo to show the issue etc, I submit the form and all I get is a screen saying I can go to the forum. 

WOW.... so Now I must do the same thing again, all my efforts from 25 minutes ago lost. 

VERY ANNOYING

Swiftkey, if you say "Hi A. We'd love to help so please drop us a line here https://support.swiftkey.com/hc/en-us/requests/new with any additional information/screenshots that might help and we'll see if we can figure out together what's going on!" I would hope you mean it, but clearly you do not.

Have a bit of a weird case. I got a new iPhone XR today with iOS 13.1.2. I transferred SwiftKey from my iPhone 7 Plus (also running iOS 13.1.2) and was unable to configure SwiftKey. Tried to re-install the app and then when I went through the initial setup, the SwiftKey settings page listed SwiftKey ${MARKETING_VERSION} instead of the keyboard settings. Apparently that's a placeholder value in Xcode. Any suggestions on how I could go back to a decent typing experience? The app still works fine on my old phone but I wouldn't dare re-configuring it.

I have seen several Forum entries and tens of 1 star reviews about this, so just to mention: The Backup and Sync is not working. It'd be nice if you'd, you now, react to any of the posts.

Another issue is the Web Login for both the forum and the SwiftKey Data page. I don't know if this is a recent development, but Chrome (both mobile and Desktop), and I'm pretty sure Firefox too, are blocking third party cookies. This seems to make it impossible to login with both Google or Microsoft (The Google button is grayed out and other login attempts result in an error that cookies are disabled). Virtually all other Websites I use seem to login with Google just fine, third party cookies enabled or not. For people not very tech experienced it will be impossible to login (maybe that's why I don't see hundreds of posts about the sync issue...).

Why can't I reply on Facebook with stickers? 

Hi,
I've been updating SwiftKey on my phone (Fairphone 2, LineageOS, Android 9) and since than I can't login into my SwiftKey account via Microsoft. Which is annoying, since I really wanna have my dictionary and my themes back.
I get the message "Authentifizierungsfehler bei SwiftKey-Konto! Tippen, um erneut zu aktivieren" (authentification error with SwiftKey-account, tap to activate again) – which of course doesn’t work. I also tried going back to my previous version (7.1.6.24, I think) but the problem stays the same.

Any ideas how to fix that?

Thanks, Annika

I used Swiftkey on my Xiaomi Mi5 for several years (more than 5 probably linked to my google account and recently switched to a Mi5, but when trying to retrieve my saved words (My data) from the previous smartphone, I am unsuccessful.

When trying to link with the google account I don't have any correct word predictions like my Mi5. I have already tried to switch to swiftkey beta, but also to no avail.

The odd thing is that by accessing the "Swiftkey data portal", going to "View data", I can see every list of saved words to export. But they do not appear on my android.

I'm really frustrated with that, and if I want to start over with a keyboard, I'll probably choose to migrate to another competitor that truly provides this feature.

I'm unable to login by Google previously on Samsung A30 I had logged in, but my new phone Huawei P30 when I login to SwiftKey account this message is showing your device is no longer connected to this account

We came upon non 3D Touch devices as Apple has completely abandoned the technology, bringing haptic feedback. On devices with small screens, such as the iPhone, is easier to handle the lack of cursor control (although iOS native keyboard does the trick very nicely), but it is terrible on the iPad. SwiftKey is, hands down, the smartest keyboard there is - and it's exactly why it is so hard to understand why they didn't come up with a solution.