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    Ryan P

    Hi there,

    Can you please list:

    • Device make and model
    • Device OS version
    • Current SwiftKey version #

     

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    Permanently Deleted User

    Device make and model
    Samsung Galaxy Note 3

    Device OS version
    Android 5.0

    Current SwiftKey version #
    6.5.3.26

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    Permanently Deleted User

    I am having the same problem few weeks back..

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    Alpert

    Hello Andrew,

    Have you installed some new RAM management apps like Greenify recently? When did this begin? After a version update of SwiftKey or it just came? 

    Also, we received some feedbacks about the freeze on Samsung phone in 2015, it appears to be Samsung got a 3rd party keyboard restriction on Android 5.0. Not sure what happened later but we hear the freeze much less now.

    Another tip you could try : in phone settings > battery > battery optimization > All apps > SwiftKey > choose "don't optimize". 

    Alpert

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    Permanently Deleted User

    Same happening here on a Huawei TIT-al00

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    Permanently Deleted User

    Have a Motorola Droid that's doing it right now.

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    Permanently Deleted User

    Keyboard sticks occasionally but it will get stuck every time if you use it long enough  
    Sticks and will not go away unless keyboard is changed.  Has been like this for about 2 months.  No new apps that should interfere.   

    Suggestions welcome

    Galaxy Tab A with S pen  (P580)  Marshmallow 

    Swiftkey 6.5.7.22

    Bluetooth Logitech  K380 Connected

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    Permanently deleted user

    I have a Motorola Z Force and the keyboard hangs up and you can't close it. The only only way to get to go away is reboot my phone. I an ready Uninstall it because it is frustrating.

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