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    Brandon O'Berry

    Well, this is quite unfortunate. I hate to disappoint you, but SwiftKey is not in control of this "feature". Only the pop-up that appears when you press and hold on a prediction is our doing. I assume that in this particular instance (the screenshot you shared), the culprit is the messaging app that you are using. It could also be an autocorrect feature added to the device settings by Samsung themselves.

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    Brandon O'Berry

    Could you perhaps provide us with a screenshot of this popup box? Even with a dark theme, when I press and hold a prediction, the popup box is white.

    Also, are you perhaps using a Galaxy S8 running Android 7.0?

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    Permanently Deleted User

    Interesting you ask these things.  I attached a screenshot and will again, but yes, an S8 with 7.0.  Please note, on the phone the autocorrect options are much less visible than they appear in the image, though the colors are the same.




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    Permanently Deleted User

    Thanks anyway

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    Permanently Deleted User

    That is the same problem that I am having, and Bbrannon is right that you really can't read the dark text on the screen.  It looks like we are both using the Verizon messaging app.  I guess I'll ask them what the problem is and report back here (if that's OK since the fault may be with another app).

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    Brandon O'Berry

    Please do keep us updated if you get anything. We're here to help in any way possible. I'll keep this thread unlocked so you can come back, but it'll be marked as "Answered" for now.

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    Permanently Deleted User

    Well, the Verizon agent tried very hard to resolve the problem.  We did a "force stop" and cleared the data for both apps.  We noticed that the problem did NOT occur when using SwiftKey in an email (because there were no suggested corrections in email), so we thought it was the messaging app.  But then we discovered that the problem did NOT occur with the Samsung keyboard, so that led the Tech to believe that it was a problem with using SwiftKey in the Message+ app.  After I discontinued the chat with the Tech, I realized that I could try the same thing with the default messaging app (vs. message+, which I believe is also by Verizon).  The default app did NOT have the problem!  I guess I have to go back to Verizon, but you should note that it's a problem between SwiftKey and message+.

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    Permanently Deleted User

    Interesting, the problem does occur with Samsung keyboard for me and my son, who was not having the problem on his Galaxy S6 using Samsung keyboard, had an Android update two nights ago, after which the problem showed up for him as well.

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    Permanently Deleted User

    Spoke to Verizon for over 1/2 hour.  We narrowed it down to the message+ app.  No help beyond that other than wait for an update.  How's that for service?  :-(

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    Permanently deleted user

    Have the same problem - no fix ? - driving me crazy.

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    Permanently Deleted User

    This problem vanished for me when my Samsung Galaxy S8 upgraded to  Android 8.0  So for my situation at least, it was clearly an android 7.0 issue with Verizon Message+.  About that there was nothing one could do but change apps.

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