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    Alpert

    Hello,

    It's in SwiftKey settings > typing > sound & vibration, toggle off all vibration.

    Alpert

  • Avatar
    Richie Luke

    It's not working. The moment I touch the option of sound and vibration the app resets. Unable to stop the vibration

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    Mark Lester Uy

    I'm having this issue as well. Hope someone can provide a solution to this.

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    Igno Breukers

    Same issue here also. It's gotten so annoying I already installed other keyboard apps but they are all so horribly inferior to SwiftKey I'm basically stuck with a noisy vibrating keyboard..

    @SwiftKey : 3rd person in 6 days with same exact issue; Could use the support. Thanks!

  • Avatar
    Alpert

    Hi,

    Can you provide more information? 

    You can find the list of information we need you to provide at [here].

    Thanks

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    Igno Breukers

    Hi Alpert,

    Sure:

    Phone: Vivo Nex A
    OS: Android 8.1.0
    SwiftKey version: 7.0.7.28 (also tried Beta version in Play Store, same issue)

    What happens (tried several clean installs, and, as said, the Beta version):

    Go to SwiftKey menu - press [Typing] - press [Sound & vibration] - screen turns white for a split second - returns to SwiftKey start menu.

    It does this with only Sound & vibration, everything else works fine.

    I know Vivo's FuntouchOS Android layer/shell has some funky overriding settings but as hard as I'm looking, cannot find ANYTHING that could be of influence (using Nova launcher right now instead of Vivo's own Funtouch, but that makes no difference). Given the fact the NEX just came out a few days back, I doubt the 2 others above me having similar issue also carry a Vivo.

    Hope you can help!

    [Update] Manually installed update 7.0.8.364; same issue 

  • Avatar
    Alpert

    Thanks for the info, It could be the OS problem because we haven't received any similar bug report on Android 8.1 in general.

    We'll start to look for & collect more similar reports before we can generate a proper report to the dev team.

    Meanwhile if @Mark & @Luke can also provide the info we need, we could probably do it faster.

     

    Thank you

  • Avatar
    Mark Lester Uy

    Here is what I am using:

    Phone: Vivo X21 UD

    OS: Android 8.1.0

    SwiftKey version: 7.0.7.28 

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    Hardik Parmar

    if you try to turn off vibration in any vivo mobile or custom OS mobile, it show white screen and then SwiftKey app restart again and you can't turn off vibration in SwiftKey setting but i have temporary solution for that.. if you you are using any custom OS mobile like vivo and oppo then first just open Google App or google assistant app and type " turn on battery saver" and manually turn on battery saver than your mobile's top notification area is become saffron ( kesari color in hindi or gujarati) than vibration not happen in SwiftKey board... fix this solution for any custom OS..

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    Alexander Hill

    Yes! Same problem here.
    Vivo x21UD
    Also in the wechat app I can no longer post gifs into chats... But the vibration is much more of a nuisance than that!

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    Alpert

    Thank you for all the reports, we're now looking into this problem.

    @Alexander, the GIF feature in WeChat is kind of unique, it allows only GIF shared inside of WeChat to be shared again. Or the GIF must meet some sort of requirements. It's really a different GIF sharing feature. SwiftKey isn't compatible with it yet.

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    Harshit Agrawal

    Vivo v9

    Can't turn off the vibration, app restarts when you select sound and vibration settings.

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    risky bug

    Same issue here.
    Vivo v9
    OS 8.1

    Can't get into sound and vibration

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    Ale Bard

    Vivo nex s 8/256 same issue can't get into sound and vibration page

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    Graeme Hull

    Same issue.  Can't turn off vibration.

    Vivo V9 , Version PD1730F_EX_A_1.9.18

    when I try to access Swiftkey settings Typing/Sounds & Vibrations it tries to launch for about 5 seconds then jumps to My Swiftkey Stats.  All other settings functions seem to work ok except the Typing/Sounds & Vibrations.

    Love Swiftkey but the vibration will drive me away if I can't sort it soon...

    Thanks

  • Avatar
    palashmishra

    I have a Vivo Nex and I am facing exactly the same problem. When I try to enter sound and vibration settings, I am unable to do that. I want vibration feedback to stop but unable to do so because sound and vibration setting tab is not responding

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    Kushal Patel

    I am also facing same issue with Nex s indian version.

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    Marten Gordon

    I aslo have the exact same problem with my brand new:

    Vivo x21i

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    Dewa Karma

    same here.. using vivo y85... seems like only vivo is affected

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    Gurpreet Singh

    Phone: Vivo V9
    OS: Android 8.1.0
    SwiftKey version: 7.0.9.28

    What happens (tried several clean installs)

    Go to SwiftKey menu - press [Typing] - press [Sound & vibration] - screen turns white for a split second - returns to SwiftKey start menu.

    It does this with only Sound & vibration, everything else works fine.

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    Sandip Barik

    Same issue here, vivo nex, swiftkey crashes when I select sound and vibration

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    Trhgeneral

    Same issue here with using vivo Y85

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    Igno Breukers

    @Alpert,

    I think it's been pretty much established there is a glitch between Vivo's Funtouch OS layer and Switfkey. There have been 30+ respondents now and counting.

    Could you update us on what's the current progress in identifying the problem and finding the solution?

    I've been off Swiftkey for a month now .

    Thanks!

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    Dilip Ramini

    Hi swiftkey, please provide us with an update?!

  • Avatar
    Ashish Mishra

    Hi Team,

    Please mark an update. I am also facing this issue on Vivo phone.

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    M MAAZ HAMIDI QASMI

    Please mark an update. I am also facing this issue on Vivo phone.

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    Javierlota

    I'm facing the same issue in my Vivo Nex too. The vibration is extremely annoying for me. An update would be appreciated @Alpert

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    Marc Barbieri

    Same problem on Vivo NEX unlocked international model.

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    Igno Breukers

    Earth to @Swiftkey !

    @Alpert and/or colleague. It's been 25 days since your last response. Numerous new users with the same problem.

    I'm sure everyone understands issues usually aren't solved overnight, but some aknowledgement of our existence and an update on where you are at would be appreciated.

    Vivo is the 4th biggest cellphone manufacturer in the World; It would be wise to communicate better that you are taking this seriously..

  • Avatar
    BudiHo

    I'm facing the same issue with vivo v9, swiftkey crashes when I select sound and vibration...

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