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    Ryan P

    We will be looking into this. We will be updating this thread when we know more. 

    In the mean time,

    Please list this info for us:

    - Device make and model

    - OS version

    - Current SK version

    Best,

    Ryan

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    Permanently Deleted User

    Have tried uninstalling and installing again but didn't work.

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    Alpert

    Please add more information by following the instructions.

    I'm unable to give you any answer at this moment.

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    Permanently Deleted User

    Device make: Infinix hot 4
    Android version: 6.0 (Marshmallow)
    How do I post the screen shot in this forum?

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    Permanently Deleted User

    SwiftKey version : 6.6.2.27

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    Alpert

    You'll need to use desktop browser to do that. Or enable desktop website version in your mobile browser. Then click on this icon to insert a file.

  • Avatar
    Ryan P

    Hi there, 

     

    we'd like to see the screen shot if you can. Or you can upload it somewhere else and add the link here. We're not able to reproduce so, seeing the screen shot or video would be helpful. 

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    Permanently Deleted User

    Same thing is happening to me.  Infinix Hot 4 Pro, Android 6.0.



  • Avatar
    Ryan P

    I'm not able to read what that says. Can you please translate?

    Have you tried a fresh install?

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    Permanently Deleted User

    It says: "Select an account."

    I've tried that and some other things, nothing works.

  • Avatar
    Ryan P

    Select account and the list of accounts does not seem to be showing up. Can you try a fresh install.

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    Permanently Deleted User

    I tried that twice with same result.

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    Permanently Deleted User

    I'm having the same issue. It will show "choose account" without showing anything else. Infinix Hot S

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    Daviderocco

    Same issue here, nothing worked (beta, reinstall, ...) except a factory reset.

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    Permanently Deleted User

    Same problem, I havent found a solution.

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    Daviderocco

    Cubot Dinosaur
    Android 6.0
    API level 23

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    Permanently Deleted User

    Same thing happens to me.. Infinix note 2 version 6.0 marshmallow

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    Permanently Deleted User

    Seems like Infinix phones are having this issue. Mine is Infinix Hot 4 also and having the same problem as well.

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    Ryan P

    This bug is under investigation. We will update you via this forum.

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    Permanently Deleted User

    My first time here and that's because I'm having the exact same issue
    Device name: infinix Zero 4 plus
    Model number : infinix-x602-LTE
    Os version 6.0

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    Permanently Deleted User

    Same problem here.
    Doogee X7 Pro
    Android 6.0
    6.6.5.24

     

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    Permanently Deleted User

    Same here on my CUBOT DINOSAUR.

    I have to say it happens in some other apps also, such as AirBnb.

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    Permanently Deleted User

    Same thing with me.
    Phone: Leagoo T1 plus
    OS: Android 6.0

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    Permanently Deleted User

    Same problem.
    Infiniti Hot S
    Android 6
    I have tried fresh installation for more than 5 times, but still doesn't work.
    I have submitted a screen shot in Google Play Store page of SwiftKey, but no answer yet.

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    Permanently deleted user

    Had the same issue, emailed swiftkey No response... (seems to occur on chinese brand smartphones :(  ANYWAY my workaround was UNINSTALL swiftkey and install an older version    sign in as before, then look for the latest swiftkey apk (in my case today's version)   and voila you're all set.

    YOURE WELCOME.

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    Permanently Deleted User

    Thank you bernard mungai, nice workaround.

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    Permanently Deleted User

    Bernard you are the solution man!! Thanks!!!

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    CHINZA

    I have the same problem. I have a SK account but I can't sign in. Only two options allowed: google or microsoft account or not now. This is brutally and messy !

    I read your suggestion here https://support.swiftkey.com/hc/it/community/posts/115002985489/comments/115001363285

    I tried the old version 6.3.8.80 but it ask me for Google+ account ONLY

     

    Please solve immediately. Thx !

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