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    Ryan P

    Hi there,

    I'm going to turn this into a ticket and send communicate via email. 

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    Permanently Deleted User

    Hello! I'm having the same issue. It keeps freezing and it won't let me type anything. Please help!

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    Permanently Deleted User

    I also have the slow response and freezing problem. It's been so bad a couple of times that I had to resort to removing my phone's battery. I couldn't restart my phone or shut it off. The battery removal was my only option. I had this problem with the regular SwiftKey app so I downloaded the SwiftKey Beta version and have not had this problem since.

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    Permanently deleted user

    Had to close

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    Permanently deleted user

    Same problem!! Solution??

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    Permanently deleted user

    Emailed Support again on Freezing issue... No Response.

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    Permanently deleted user

    Emailed Support again on Freezing issue... No Response.

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    Ryan P

    Hi Jackie,

    We checked your account and I responded to your ticket on the 13th. Your issue with your HTC device is a known issue. I know this is terrible frustrating. It's been a tricky bug to track down. We've narrowed it down to HTC devices running older versions of Android. 

    We should hopefully have some good news soon. 

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