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    Alpert

    Please check if "quick period" toggle is on.

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    Permanently deleted user

    It is turned on. It seems to have started after the last update

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    Alpert

    Can you try a fresh install? If it doesn't work,

    Please attach following details:

    • SwiftKey version #
    • Android version #
    • Phone model

     

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    Permanently deleted user

    SwiftKey 6.7.0.18
    Phone sm-g920v Verizon Samsung s6
    Android - 7.0

    If I type it out, quick period seems to work fine. If I use auto predict, does not automatically insert period. I did uninstall and reinstall with no change.

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    Alpert

    I don't think SwiftKey has punctuation predictions. You always need to insert punctuations manually.

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    Permanently deleted user

    It would leave a period as punctuation. I've had this app a long time and this is the first issue I've had. Something changed in the last update.

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    Permanently deleted user

    Same problem here, is the a fix?

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    Alpert

    Can you share more details? What was the steps before and now?

     

    eg: 

    before:

    • Quick period (on/off)
    • Step to insert period: one tap on prediction bar to insert prediction, then tap on spacebar to insert a period. (Note: it's based on what you told me above)

    Now:

    • Quick period (on/off)
    • Step to insert period: (...)

     

    But again, SwiftKey does not predict punctuations. Only "quick period" setting will give you a period without tapping/long-pressing on other (punctuation) keys. If "quick period" is on, using spacebar to insert the prediction in the middle, then tap spacebar again, it will give you a period. And it's expected.

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    Permanently deleted user

    Before :Quick period :ON

    Effect of continues pressing space and you get a line of periods like ". . . . . . . . . . .".

    Now :Quick period :ON

    Effect of continues pressing space and you get"                "

    Basically quick period doesn't work any more.

     

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    Alpert

    @Pratul Nema: 

    Seems the problem you're facing is different from what Steven described. He's talking about the punctuation prediction, and yours is quick period problem. I suggest you attach the info in the format I gave above. And, if you can record a video clip, that would definitely help.

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    Permanently deleted user

    It's word prediction, above the keyword. Must of been miscommunication in the message I posted. If the word prediction is chosen, the quick period is not working. If I type out the word, then it seems to work better. I never had to hit the period key before, now I have to at the end of every sentence.

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    Alpert

    Can you record a video clip of this problem?

    It would help us to know the problem with less miscommunication.

    Note: the "show touch" toggle must be on before you start to record.

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    Permanently deleted user

    I've never recorded video. So how's it done.

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    Alpert

    Alright. Personally I recommend to use this app to record the problem you're referring. 

    Note: the "show touch" toggle must be on before you start to record, so that we could see which key you tapped.

    After, you can upload the video to any cloud drive (but remains as private) then share the video link to here.

     

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    Permanently deleted user

    Here's a link. Hopefully this helps to explain what's going on.

    https://drive.google.com/file/d/0B25Fm4GUmxDIR2c4d0RweGEtSkE/view?usp=drivesdk

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    Alpert

    Thanks!

    And this while "quick period" is on? Is it only in Samsung SMS or it happens in general?

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    Permanently deleted user

    Quick period is on. Happening in general. Sms was just easy to show.

    Can you see what's going on now?

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    Permanently deleted user

    Just saw the video, I can conform that I'm having the same problem. I'm using a OnePlus 3T

     

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    Alpert

    OK, received.

    Thank you. I'll let the team take a look. It does not happen on my device no matter what I try.

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    Permanently deleted user

    I have quick period on.  But when I double tap the space bar, all I get is extra spaces.  This has only happened since the last update.  I'm starting to get used to having to manually insert the period now, but I do miss the quick period.  Will there be a fix for this? 

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    Permanently deleted user

    I was wondering if you had heard any feedback from the team. Just trying to find out if there is an update or anything that might need to be tried out.

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    Permanently deleted user

    I do not like the missing period after double hitting the spacebar. 😡

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    Permanently deleted user

    I've given up for now and am using another keyboard until this problem gets fixed. I've gotten accustomed to being able to insert a period by double tapping on the space bar. Just call me spoiled. I'll go back to Swiftkey when they fix this problem.

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    Permanently deleted user

    Guess either try another app or get use to it. Working better but not 100%. I've uninstalled and reinstalled a couple of times rein. I have been checking back here every so often and it seems we are not going to get a response.

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