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    Alpert

    Can you upload a screenshot?

    I currently do not own a Samsung device so that I'm not able to see what's exactly on your phone.

    Meanwhile, the community can help you answer your question with speed and quality. We highly recommend you always add this information to your post:

    • Device make and model
    • Device Android version
    • Current SwiftKey version 
    • Steps to reproduce
    • Any screen shots that help show the issue

    The more information you can leave means the quicker your answer can get answered.

     

    Thank you

    Alpert

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    Roger Fenton

    Thanks Alpert... actually, going through those steps, I may have answered my own question... anyway:

    Samsung S6

    Android 7.0

    SwiftKey V 7.0.3.19

    Steps to reproduce… ummm… when I use SwiftKey anywhere, the little arrow is missing.

    Screenshot

     

    Previous phone HTC One M8

    Android 6.0

    SwiftKey V 7.0.3.19

    Screenshot

     

    Actually, looing at it as I do this, I’m guessing it’s an Android issue rather than a SwiftKey one :-( the “Recent Apps” virtual button at the bottom left turns into a down arrow on the old HTC, but doesn't do this on the S6… still, you guys may know if it’s possible to change it!

     

    Thanks

     

     

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    Alpert

    I see.

    Yes, as you mentioned, it's due to Samsung uses capacitive keys rather than on-screen keys.

    Unfortunately it's not something that we can control. But you can always tap back button or somewhere outside of the text box to hide the keyboard.

    Alpert

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    Roger Fenton

    Tapping outside the text box doesn't do that? But back button does, yes.

    Anyway, as you say, it's not really a Swiftkey problem - so thanks anyway :-)

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