Typing bug (punctuation/enter key)
BeantwortetI'd hoped this issue would have been fixed by now but it appears that it's not a very popular problem, and so I've decided to take it upon myself to provide the correct information to get it looked at. I have found a few other forum posts with the exact same issue, so I hope this helps you all too.
Here is the required information;
- Huawei P20 Pro - EE network, UK
- Android 8.1.0: Huawei's EMUI build, version CLT-L09 8.1.0.159(C782)
- Swiftkey version: 7.2.1.17
- Steps to reproduce:
- When typing in the standard layout QWERTY keboard, if pressing the "123" key in the very bottom-left of the keyboard, immediately and swiftly followed by punctuation such as a question mark (on the symbol/number layout that appears), the keyboard acts as though the "enter" key in the very bottom-right of the symbol keyboard is pressed before the punctuation you selected, despite not pressing it at all. This means that a new line begins before your punctuation, and it shouldn't. For example, if attempting to quickly type the word "What?" on the keyboard, you will get this instead:
What
?
- I have added a link below to a screen-recording of the issue. In the video, you will see the "?" and the "enter" keys both light up as though both are being pressed, however only the "?" is actually being pressed. What you should see is "What?", there should not be a new line added before the "?". This happens with other punctuation also, but as the "?" is the most frequently used, I thought I'd go with that for the video.
- Link: https://vimeo.com/312434866
Importantly: This error does NOT happen if you restore the Swiftkey application to its original version via the Google Playstore. The issue only begins when updating the application, and so the bug must have inadvertently been included recently. I can't remember when the issue started, but it has been a few months and a handful of updates, and the issue still remains.
I hope this information is sufficient to locate and fix this bug, it's a real nut-ache for me as it happens 95% of the time I use punctuation after a word.
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I'm and some of my friends are also facing this problem.
Just came here to report it due to, as you said, I've been a few months with this bug and it's really annoying.
Luckily you've perfectly described it.
Thanks a lot, I hope this might be fixed soon.
Thanks Pablo, yeah it's pretty frustrating as it's a very common thing to do whilst typing. If you go to the Play Store and uninstall the updates to Swiftkey, as well as ensuring you turn the automatic updates off for the app, you'll have no issues. It's not great and you may lose some of your data, but it's a temporary fix.
A quick update for the developers too: I have today updated my phone's software from Android 8.1.0: Huawei's EMUI build, version CLT-L09 8.1.0.159(C782)
I am now running Android version 9: EMUI 9.0.0, Build: 9.0.0.168 (C782E3R1P9), and the typing issue is still present.
Thanks in advance for looking into it.
This is a known issue we are looking into. It happens when switching from any layout to another and quickly hitting any key.
In your scenario, you know there is a better way of accessing punctuation by pressing and swiping on the period key, right?
There is no need to switch to the 123 layout.
The only trouble shooting at this point is to just type a little bit slower (lame response) but this is all we can suggest while we look into it.
Thanks for the response Ryan.
Yeah I'm aware of the alternatives to using punctuation, you know how it is - When your "muscle memory" gets used to a certain method its difficult to train yourself otherwise is all. I'm just using the stock application without updates until it's fixed instead.
Either way I'm happy to see that it's a known issue and is being looked into. I'm sure it'll be resolved soon as a result.
Totally understand, I just wanted to share that bit of info just incase you weren't aware.
I'll update this thread as more info comes to light.
Any news about this? I've been testing after every update on SwiftKey Beta but I still facing it...
Same, unfortunately.
same, it only started happening to me when Letter mismatch was fixed
I am also suffering from this issue. I hope it gets fixed soon as it is extremely frustrating.
I believe the issue is now resolved. I updated my Swiftkey version recently by accident and didn't experience the issue any more. I've also since upgraded to a P30 Pro and I'm yet to come across the issue here either.
So far so good. Thanks dev's. 👏
Yes, I feel that it's solved too.
Thanks a lot devs for the great work!