• Avatar
    Alpert

    Hi,

    Thanks for the report and the video. However I'm not able to watch it because this video stopped with an error at 4sec.

    Please re-upload.

    Thanks

  • Avatar
    Florian

    Hi everyone,

    Same for me on my P30 Pro, (SwiftKey is the default keyboard). I contacted Instagram but they asked me to contact support of the keyboard manufacturer.
    Could you please release a fix for this?

    Thank you

  • Avatar
    Alpert

    Thanks for the report. Can you upload a video about this problem?

  • Avatar
    Florian

    Hi Alpert,

     

    You can use the video of Bombermattiuz93. I watched the video and the behaviour is the same (I downloaded the video instead of viewing the video in OneDrive player).

  • Avatar
    Florian

    Dear Alpert,

     

    Do you need something more from me ? This bus is really annoying. Thank you.

  • Avatar
    Bombermattiuz93

    Hi @florian! I' ve fix the problem by move on Gboard.. less features but much better and fast

  • Avatar
    Florian

    Hi @Bombermattiuz93 ! Yes I know it's working on other keyboards but I would like to stay with Swiftkey if they can solve the issue. Let's see.

  • Avatar
    Bombermattiuz93

    It's from much months / 1 year there is this bug.. never fixed.. very bad from Microsoft

  • Avatar
    Alpert

    Hi,
    Our team tried to reproduce on devices including Huawei P20 Pro but we couldn't reproduce the problem.

    Can you all leave a comment about your phone model, Android version, SwiftKey version, and Instagram version? Those information will help us to locate the problem.

    Thank you all.

  • Avatar
    Florian

    Hi Alpert,

     

    Steps to reproduce the issue :

    - Create a new Instagram Story

    - Add a mention sticker

    - Press the "123" button on the keyboard

    - The keyboard crash

     

    My environment :

    - Huawei P30 Pro (build number : 9.1.0.140(C431E4R2P2) GPU Turbo, EMUI 9.1.0, Android 9)

    - Instagram 91.0.0.18.118

    - Swiftkey : 7.2.8.25

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