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    Nicolas R

    Hi!

    I have the same problem (though I get it with stickers (static pictures) as well, not only the animated gifs) with my backup phone (my daily driver screen is broken and has to be repaired)

    My backup phone has a much older Android version (6) than my broken daily driver (9, ie Pie)  and I am wondering if this does not have something to do with it (ie that something that was recently changed in Swiftkey is no longer compatible with Android 6.

    For the stickers most of the time the "Close sticker preview", "Save sticker to collection" and "Add text to the sticker" button do no appear. Sometimes they do but with the notable exception of the "Close sticker preview" which never ever appears.

    To me (at least as far as stickers are concerned) it sounds like something is crashing when it tries to render the stickers "buttons" on the screen...

    (Mind you, I am a programmer. When something like that happens I always think that something behind the scenes crashed...)

    I can't currently try with a more recent Android version phone but I did try with the Bluestacks emulator which emulates Android 7 and the Swiftkey keyboard still works as intended there so I suspect this might be related with the Android version.

    What is the OS version of your Android device?

    Have a nice day!

    Nick

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    ferdie labuschagne

    Hi Nick

    Thanks for your reply. Swifkey was working 100% on all  4 devices until the update. now the stickers and gif is there but when you try to select one then nothing happens. Im using android 6 and my wife is on 7 and my kids have galaxy s8 phones not to sure what version they are running. I also tried reinstalling with no luck. im almost 100% sure that this has nothing to do with the phones but rather the updates.

    Regards

     

    Ferdie

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    ferdie labuschagne

    Sorry forgot to add. It seems to work in the standard sms app but it is with whatsapp where the problem comes in. I have also installed a couple of other keyboard app which also works 100% accept for swiftkey.

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    Brenda Sanctorum

    Same problem. No solution until now, can anybody help?

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    Permanently deleted user

    Same here! But last update today fixed it! 

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    Nicolas R

    Hi!

    My phone is fully updated and it still does not work for me on my backup phone and my daily driver phone has not been repaired yet so I can't say if it would work there...

    It still works with BlueStacks but did seem to cause some screen refresh problems at one point but it seems to be ok now.

    I even tried the Swiftkey Beta just in case.

    I still can't use the animated gifs and stickers.

    I could not try the Whatsapp Beta as it appears to be no longer possible to join the Beta, I guess I should not have left it months ago but I thought it might be to blame for a problem I had back then.

    Right now what I do if I want to put a sticker in a Whatsapp conversation is to copy it from a previous post...

    Under Bluestacks I had another weird problem, it would complain that some stickers were of an incompatible format, I wonder if that might be related to the problem of not being to use any on my phone.

    Have a nice day!


    Nick

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    Nicolas R

    Hi Ferdie!

    I can confirm similar behaviour to what you said above with messaging apps, the problem appears to be mostly related to Whatsapp use (it mostly works elsehwhere) and I did try another keyboard app stickers and gifs and it worked in Whatsapp...

    As for your kids phones apparently Samsung made Android Pie (9) available to them this year (I am surprised, I had bad experience with Samsung in the past, I thought they would have stopped support of the S8 by now) so they are more or less running the latest and greatest if their phones are fully updated...

    I hope Swiftkey Support confirms they are able to replicate the problem and working on a fix soon, I would hate to have to switch to another keyboard especially considering how well Switftkey deal with multiple languages.

    Have a nice day!

    Nick

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    M Enne Tidona

    It's the same here. I have the Beta 7.3.5.18 working on a Asus Zen Phone Max , Android 6.0.1. Stickers and gif are there, I can edit/save them but when I select one to add it in a whatsapp conversation, then nothing happens. Does anybody know what is going on here? Still no one from the team can give us any support or answers? It would be much appreciated at this point.

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    Nicolas R

    Hi!

    Except for Flo who was apparently lucky enough this got miraculously fixed for him was this problem fixed for anyone else?

    Besides this forum is there any other way to report problems or is this the only place where problems can be reported and if we are unlucky enough nobody from Switkey/Microsoft notices the thread nothing else can be done?

    Have a nice day,

    Nick

    PS: I hope this gets a better outcome than my last dealing with MS as a mail server admin, it led nowhere...

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    Kamil C

    Having the same issue, running android 7.0 on a Moto G4 Plus. Basically when I tap on a gif, nothing happens but I can tap on the URL, open the page and download the gif manually. This issue happens on whatsapp and my default SMS messaging app but not on facebook messenger. The issue happens both with the normal Swiftkey app, and the beta.

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