Permanently deleted user Gesendet 12. Dezember 2020 16:48 Folgen Theme not downloading Beantwortet From today I'm unable to download a new theme. When I press download it says downloading but never downloads. This happens on a number of themes. I tried installing and uninstalling but that hasn't helped. Yes 0 No
Hello,
Sorry to hear about the trouble - can you please provide some information?
Which OS and SwiftKey Keyboard version are you using? Does this happen on the market or beta version?
Have you tried to change your connection and download your theme?
It's the 7.6.9.7 version. I'm using the market version. Tried a different connection but the same thing happens.
Hi @... thank you for getting back.
Which OS version are you using please?
If you haven't already please clear your cache by following the information here: https://support.swiftkey.com/hc/en-us/articles/202208761
If this does not help, please do create a support ticket here https://support.swiftkey.com/hc/en-us/requests/new and we can investigate further. Thank you.