Microsoft SwiftKey Android Support Forums

Ask the community your SwiftKey for Android related questions

SwiftKey Q&A: Week 1 - Cursor Control Angeheftet Angesagt
0 Stimmen 14 Kommentare

We recently brought Cursor Control to your Microsoft SwiftKey Keyboard for Android. This much-requested feature had previously only ever been available on iOS.

If you haven't tried it out you can do so by tapping & holding your spacebar to move the cursor.

If you use multiple languages, cursor control will need to be turned on first; this setting can be found in your ‘Typing’ menu.

Make yourself heard!

We'd love to know what you think. This is YOUR opportunity to help us shape the future of Cursor Control, e.g. is it useful? Does it work as you expect? Could it be improved? Do you love/hate it?
Whatever your opinion, we will take all feedback seriously.

Click here to record and submit your video response (60 seconds max).

Your responses will only be viewed by Microsoft. For details about how Flipgrid treats your data please refer to Flipgrid - Terms of Use.

Matt - SwiftKey Community Lead
How to submit a Feature Request And/Or Ask a Question Angeheftet
8 Stimmen 37 Kommentare
Hi guys,

How to submit a feature request

If you've had a really good idea and want SwiftKey to hear all about it, the best way to do that is to submit it via the 'Feature Request' form here:

https://support.swiftkey.com/hc/en-us/requests/new

We look forward to reading all your requests and improvements.

The best way to post a question

The community can help you answer your question with speed and quality. We highly recommend you always add this information to your post:

Device make and model

Device Android version

Current SwiftKey version

Steps to reproduce

Any screen shots / video clips that help show the issue

The more information you can leave means the quicker your answer can get answered.

Best,

Ryan, SwiftKey Community Manager
Suggestions for toggle options
0 Stimmen 1 Kommentar

I have skme gripes that my only option to produce these results is to switch to a different keyboard. Here are some options that should be added: When you select a period "." to enter in a decimal number it wont auto snap to the previous word. Example: I made. 54% progress instead of. 9% Another suggestion is to remove certain saved words. I don't need the app auto correcting my correct words to a spelling error I made way too many time. Example, 8n instead of in. Another suggestion, remove the deleting of spaces at the end of the sentence after pressing the return key. In certain apps like reddit if you press the return key to go to a new line it will delete an extra space at the end of the previous line. This causes issues when an app determines a new line based on whether or not there is a space at the end of the last word. Because all are removed, it will be seen as not putting a space or an end line and it will just concat the first word of the next paragraph to the previous word. This may be app specific since it only applies when new line using the return key is not seen as a character. But removing a ton of spaces requires me to mash the space bar 3 or 4 times to make sure there are spaces at the end.
Chinese input module BUG and optimization recommendations＆中文输入模块BUG及优化建议
0 Stimmen 3 Kommentare

Swiftkey 中文输入模块BUG如下 1️⃣字，排序有问题，发生频率（小部分）：例如（“谏”字输入多次后排序不会向上移动）这样查找文字很麻烦。 2️⃣输入词语问题，发生频率（小部分）：例如（劝谏，劝jian拼写过程中，“jian”的汉字里没有“谏”） 3️⃣记忆功能异常，发生频率（小部分）：多次输入中文成语未完成记忆，例如（其中包含“之”字大部分词语不会记忆，“藏之名山”、“不次之位”、“计无复之”等等；其它不含“之”的词汇，极少部分频率出现无法记忆现象 4️⃣要搜索完成才会记忆，搜索三遍甚至四、五遍才记忆成功，少数无法记忆 5️⃣预选栏中学习的错误中文词语，无法长按取消记忆 6️⃣基础词库中的词语太少，很多常用的词语都不具备，例如（扬声器、预选）两个常用词汇未出现在词库中。建议：1. 十分希望能把安卓版中文必应输入法中，包含的基础字库、词库和一部分优秀的输入逻辑整合到SwiftKey 中文模块中去。 2. 实现电脑与手机共享账号内学习的词库。
I hate automatic space insertion and deletion.
0 Stimmen 0 Kommentare

People have asked for a a toggle tp shut off automatic space insertion and deletion. I had a glimmer of hope when Microsoft took over, but for some reason they stubbornly refuse to give us control to disable autospace.
CAPITALS Changing to lowecase
-1 Stimmen 1 Kommentar

Why is Swiftkey changing a word in ALL CAPITALS to a first letter Capitalisation. It never used to do this, and I can't find anything in settings. Oh why was this once wonderful app sold to Microsoft so they could screw it up.
Nueva característica
0 Stimmen 0 Kommentare

Por favor agreguen más sonidos a los que ya tiene el teclado ya que estos cansan y desde hace tiempo está característica no la han mejorado con nuevos sonidos. Muchas gracias.
Keep getting autocorrected in one of the most commonly used words
1 Stimme 3 Kommentare

This is gone on long enough. I correctly type No, and swiftkey will either correct this to Jo or KO.

I have long-pressed Jo and asked it to never predict it again.

Checked data.swiftkey.com and it is NOT there.

Have English, Spanish and Portuguese as my languages and in all three of them "no" is an extremely common word, and "Jo" means absolutely jack shit. I'm getting sick of this. Swiftkey didn't use to be this stupid before the Microsoft purchase.

Samsung S10e

Version 7.8.5.6

Android 11, Samsung One UI 3.1
New device, app missing in list
2 Stimmen 1 Kommentar

I got a new Android phone and used the SmartSwitch function to copy my apps to the new phone. I can choose (and use) SwiftKey, BUT it is not showing up in the list of applications. If I go to the Play store, I only get one button, to "uninstall all updates for this Android system app", but there is no Open button. I have already spent quite some time configuring the keyboard so I would rather not uninstall/reinstall the app... How can I get it to appear in the app list again?
文字変換時に単語の間にスペースが自動挿入される機能は不要
0 Stimmen 0 Kommentare

日本語で文章入力する際に、単語と単語の間や単語と助詞の間にスペースが入る。

英文では単語の後にスペースを入れることが必要ですが、日本語の時にはこの機能は不要です。

この機能の削除をお願いします。

--

When entering sentences in Japanese, there are spaces between words and between words and particles. In English, it is necessary to put a space after the word, but in Japanese, this function is not necessary. Please remove this function.
Kasuje poprzedni tekst na Messengera pisząc głosowo
0 Stimmen 1 Kommentar

Dlaczego kasuje wcześniejsze teksty podane na klawiaturze głosowo na Messengera. Pierwsze wypowiedziane zdanie się pokazuje na Messenger natomiast dalsze wypowiadanie słów kasują całość jeszcze dodatkowo nie pokazuje się kompletnie na czacie... Znika pierwsze zdanie z czatu i drugie zdanie wypowiedzenie również znika z czatu Messenger...
LG V60 Manage stall blacken crashes
0 Stimmen 1 Kommentar

I click on clipboard then click on manager to re-edit it start to load a long stall with blackness then crash. App using latest updates along with OS A11. 😬
Смена темы
0 Stimmen 1 Kommentar

Как скачать темы??? Нажимаю загрузить, и идёт вечная загрузка и тема не скачивается!!! Попробовал со стабильным WiFi и Мобильным Интернетом, толку ноль. Перезагружал телефон, бестолку.
Deleted personalized dictionary backup - still being offered non-words
3 Stimmen 1 Kommentar

For example, "Ha e" is still being suggested (a mistype of "have"), after three times deleting my personal dictionary. I want these non-words removed! They should have never been learned in the first place.
Clipboard not saving any clips
0 Stimmen 1 Kommentar

Hi. I need urgent help. SwiftKey isn't saving anything on its clipboard. I can copy, cut, and paste one thing at a time, but nothing will be listed on the clipboard. See this idiosycrancy on Google Chrome: ibb.co/hCyVYfB I just switched to a new phone a few weeks ago, but this is not at all a new problem. It has happened many times before on my old phone, which I have used since 2013. The problem itself cropped up around 2017, I think. There were no problems on this new phone until a couple of days ago. I dont remember changing any settings, as most of it was done during the first week. Clearing the SwiftKey cache didn't solve the problem. Neither did rebooting the phone. Old phone: OnePlus One New phone: Xiaomi Mi 11 Pro OS: MIUI 12.5.10 (Android 11) SwiftKey version: 7.8.4.5
Crashing
0 Stimmen 1 Kommentar

Without touch him he is always crash in report himself
Problems with toolbar when send messages
1 Stimme 4 Kommentare

When I try to send a message on WhatsApp, often when I click on send this causes the toolbar to close instead of sending the message, which needs a further click of the send icon to be sent. This is incredibly annoying for those situations where you text a lot of fast because it slows you down and hinders your writing and looking online I couldn't find anything about it. it is a problem that I carry around since the last days of my previous mobile (Huawei p20 lite) and now in the beginnings of the new one (xiaomi mi 11 lite). Has anyone had this problem?
New phone. Theme options are blank
0 Stimmen 1 Kommentar

I went to change my theme and ALL the options are coming up as blank keyboards. Mine, the stores. I downloaded one and now it's the only one I can see.
Add the synchronous computer thesaurus feature
1 Stimme 2 Kommentare
Emoji Mapping Bug
0 Stimmen 3 Kommentare

🙏🏿🧘🏿‍♂️🙏🏿🧘🏿‍♂️🙏🏿🧘🏿‍♂️🙏🏿🧘🏿‍♂️🙏🏿🧘🏿‍♂️🙏🏿🧘🏿‍♂️ The above are incorrectly mapped color wise. The prayer and yoga/meditation emojis dafault to the darkest color even though the yellow and light-skinned colors are selected.
Cloud service
0 Stimmen 0 Kommentare

Cloud prediction based on the searching engine in Chinese and Japanese input system is really important, please add this in after updates. Thank you very much.
How to close SwiftKey keyboard on Samsung S5E
-1 Stimmen 3 Kommentare

When I open the Google keep app I get a SwiftKey keyboard.

How can I close this keyboard? Only people using Samsung S5E need post, as every suggestion fails, and I'm hoping this might be peculiar to the S5e
Faulty Themes
-1 Stimmen 1 Kommentar

I can't change or opdate themes it's Tells me that you have a error
Bing Search Feature gone, but why?
9 Stimmen 2 Kommentare

Everyone is complaining about how the Bing Search feature on the keyboard has been removed, and I agree as I don't see why it needed to go. Since the replies to each post is vague and doesn't actually say why the feature wasn't removed, I want to ask for everyone: Why is it gone? What led the developers to decide that it needed to go?
Вводная... Как бы спрошу как все
-1 Stimmen 1 Kommentar

Как быть если не работает переводчик... Очень поганенько работает... Как бы в телефоне жутко тупит...
Cannot login to SwiftKey - why is it talking about Azure??
0 Stimmen 1 Kommentar

When I try logging in with my Microsoft account on SwiftKey, I get this message :

Request Id: 78a4eaa3-f935-4522-918f-18d4a9035701 Correlation Id: c13e811c-51aa-48af-9173-2d49b932c54f Timestamp: 2021-07-23T03:10:24Z Message: AADSTS50020: User account 'stu_miller@yahoo.com' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'f44b1140-bc5e-48c6-8dc0-5cf5a53c0e34'(Microsoft Edge) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

I have no idea why it's talking about Azure. I have never used Azure. I tried reinstalling and no luck. I also can't login to data.swiftkey.com and cannot Please help!
Bring back Search
4 Stimmen 2 Kommentare

What's the reason on removing such an useful feature? Please, make it default off if it bothers you but leave a way to turn it back on.
Where'd my beloved search function go?
3 Stimmen 0 Kommentare

I know that you have decided "Hi, thank you for your interest in Search. We have taken the decision to remove Search from Microsoft SwiftKey Keyboard. As of Microsoft SwiftKey 7.8.3, Search won't be available in Toolbar. We are sorry if this comes as disappointing news, we will instead focus our development efforts in other exciting areas of your keyboard." But how about we get an explanation as to why you decided that? If it's the thing about bing, that doesn't matter, I used chrome in my search function anyway and I think many others did as well.
Unable to Sync Predictions from Older Version of Swiftkey to the Microsoft Version on New Phone
0 Stimmen 7 Kommentare

I have been using the paid version of the Swiftkey, which I purchased via Amazon since 2013. I first used it on my s4 mini, then in 2015 I used it on my Galaxy tab S, then in 2016 I upgraded to an S7 and used it there, and in every instance my predictions synced to the new device and continued to increase. However, now that I am transferring the data from my old phone to a new one, I am not seeing an option to sync or sign-in to into my swiftkey original account so that I can sync my predictions to this new device. Any recommendations?
Revert Built-in Emoji
0 Stimmen 0 Kommentare

Kindly bring back default emoji that is installed on the phone instead using SwiftKey's own emoji. Also, if possible, add support for emoji 14 too.