SwiftKey Android Support Forums

I have been a SwiftKey user for years, since the paid app days. I recently received a new phone and am unable to login to my SwiftKey account. I have tried the username and password that I have stored in my LastPass password vault to no avail. I have tried to login and create an account via my Gmail and Hotmail accounts also no success. I have a new Google Pixel 3A phone running Android 10 and the latest version of SwiftKey. I have deleted all items for the app that are locally stored which restores the app to newly downloaded state. When I tried to create or login via my emails I am stuck in a login loop that will not stop. 

SwiftKeys email support sucks big time and I only get BS canned responses to my requests. How do I get into my SwiftyKey account or should I look for a different keyboard as they don't seem to care about helping their longtime loyal users needs?

As the title says, my predictions/sync has been broken for a few weeks now. Even though all my learnt words are available on data.swiftkey.com/view-data, nothing shows up as predictions on my phone.

I just did a clean flash on my S8 with Android Pie and installed Swiftkey as usual. The only issue I encountered was signing in with my Google Account. It keeps looping between asking for Offline Access to my Google account, which I granted, and back to the sign-in screen again.

After multiple tries, it just tells me "there seems to have been an unexpected problem. Please try again later". 

Have tried reinstalling the app too but to no avail. Kindly advise, thanks!

When I try to download a theme, it gets stuck in a loop asking for permission to login, offline permission, it opens new tabs everytime and doesn't progress.

Is there any way to set the colors of all emojis (that have the long press, if I counted right there's 187 of them that we have to do manually each time the keyboard is installed) at once so I don't have to do each individual one every time I set up swiftkey?

If not is this something that could be implemented? Or at least stored in persisting cloud settings? 

This seems to have been brought up many times on the forums over the years but it still doesn't exist. I have 2 major issues with shortcuts I'd hopefully like to see addressed by the time I get a new phone as it was a pain setting this one up.

1) please please please for the love of god let us sync or export/import pinned shortcuts.

2) can you enable special characters for use in the shortcut. I would like to be able to use something like "_home" to autopopulate my address, something to differentiate it from just a word without making it too long or jibberish

First of all sorry for my english (it's not my natural language) I found a lot of similar issues report but can't resolve my problem. I have been using swiftkey for years and is the first time I have problem. I had buy a new phone (Xiaomi MI A2 Lite) and  had installed swiftkey like always but when I try to login to my account in the screen that let you choose between Gmail and microsoft  I choose gmail then I select my gmail account and the app goes back to the screen that  that let you choose between Gmail and microsoft and if I choose again, goes back again and again. Any ideas??

Thanks in advance

I have Swiftkey keyboard’s version 7.3.7.20 in my Galaxy S6 Edge and it’s supplied with the word-prediction “po’” with the apostrophe. Instead, the Swiftkey’s latest version in my Galaxy S10 is not supplied with that prediction. I have to press it manually everytime I write something. How could this happen? Sorry for my English. Thank you

Galaxy S6 edge:

https://dl3.pushbulletusercontent.com/iGfDJjbRs8NlGSeeYgafgbji9lfJE9HH/Screenshot_20190919-084822.png 

Galaxy S10:

https://dl3.pushbulletusercontent.com/aBQguvZCBeGn8frVQOzruL1PUVbOCRl9/Screenshot_20190919-092447_SwiftKey%20Keyboard.jpg 

SwiftKey beta version used to be incredibly good. Something has happened to the algorithm, around 2017. it is doing all sorts of very strange things, for example if the second letter of your typing is incorrect it will still try to accept that nonsense word even though the rest of the letters in the word are typed correctly and the only incorrect letter is right next to what would have been the correct letter. For some reason SwiftKey has become more stupid... 
See here: 


Once you choose to not predict a word like "adk" again it should automatically guess the proper word you were trying to type ("ask"). 
Also, if you put the cursor in the middle of a word to correct it, and then when SwiftKey guesses the word and you tap the guessed word to select it, SwiftKey will enter the guessed word and leave the second half of the incorrect word, so you have to delete that too. Google keyboard corrects this properly, even if you have the cursor in the middle of a word, if you tap on a guessed option, the whole of the previously typed word is replaced, not just the part to the left of the cursor..

My user data disappeared. The latest version, 7.3.5.18, isn't "learning" like it used to. CORRECT words are replaced with incorrect words! Also, additional words are added. For example, I type "lady" and it inserts "ladybird"!! I type "goes" and it inserts "goes to the".

I have changed the Typing & autocorrect settings to all off except Auto Capitalize. Defeats the purpose of Swiftkey and I'm still having the problems. 

I didn't type this using my phone and Swiftkey because it would have taken FAR too long to correct everything. 

Are you too confident in your products? The people in the Google Play are completely irresponsible, only ask us site feedback, and you don’t care about the user feedback, even if the bug you are not fix bug, I as a developer, for your product owner is very disappointed.

你们是对自己的产品太过于自信？谷歌商店里面的人员完全不负责任，只知道让我们来网站反馈，而你们对用户的反馈居然毫不关心，就算是bug你们也完全不修复，我作为一个开发者，对于你们的产品负责人感到非常失望。

User Dictionary and Sync issues: Have You Fixed the Latest Sync Bug? Replacement device can not sync dictionary, I uninstall SwiftKey and then reinstall can not sync dictionary, some of the wrong words can not be deleted, reinstall all no! Chinese input method library is not complete, many Chinese characters are not complete, no thesaurus, no double spelling, typing is very slow, sometimes Chinese characters can not be found alone, only input a word and then delete a Chinese character, these bugs you completely do not know? , you don't fix bugs or give users a chance to fix problems, so why not support importing custom dictionaries? This basic function that most input methods support you don't? The user dictionary can be exported on the Web page, but can not be imported, so what is the use of export?

用户字典和同步问题：最近的同步bug你们修复了吗？更换设备无法同步字典，我卸载SwiftKey后再重新安装也无法同步字典，有些打错了的词语还不能删除，重新安装后全部没有了！中文输入法字库不齐全，很多汉字根本没有，没有词库，没有双拼，打字非常慢，有时候汉字无法单独找到，只有输入一个词语再删除一个汉字，这些bug你们完全不知道？，你们不修复bug也不给用户解决问题的机会，为什么不支持导入自定义词典？这个大多数输入法都支持的基本功能你们没有？网页上能导出用户词典，但是不能导入，那么导出有什么用？

Automatic learning issues: I played many times the words also did not automatically learn, only click on the search in the web page will automatically learn, which is very strange

自动学习问题：我打了很多次的词语也没有自动学习，只有在网页里面点击了搜索才会自动学习，这太奇怪了

Keyboard layout issues: Google Pinyin's cursor control is very convenient, and SwiftKey's layout is very simple and the custom skin doesn't quite work.

键盘布局问题：谷歌拼音的光标控制非常方便，而SwiftKey的布局非常简陋，自定义皮肤还不能完全生效。

China User Experience Problem: China Can't Use Google

中国用户体验问题：中国不能用谷歌

When the promised sync for clipboard with Windows 10 will be produced?

I use a work profile on my Pixel 2XL so I can access my work email (duh!), and until I upgraded to Android 10 I had my SwiftKey keyboard in both my personal and work profiles. But now that I've upgraded I've lost SwiftKey from my work profile. Argh! Can I get it back? It's a real pain to have different keyboards in each profile!

Hello, I would like to know if it would be possible to transfer data from my old google account to my new google account. I have access to both. Thank you for you reply.

Want to use left hand

I got a new phone and installed the app and signed in with the account that I was using on my old phone. However, after running the sync operation, none of my old predictions are showing up. I still have my old phone and I'm able to confirm that both of them have backup and sync configured and both of them are signed in with the same account ID. Any suggestions?

I'm new to this forum but not new to Swiftkey, have used for several years.  Unfortunately it now has several unacceptable problems, including losing the whole previous dictionary I'd built up.  However, looking through these posts, all I see are hundreds of complaints with almost zero resolutions to ANY of them! Is/are the developers even aware of all these bugs and problems? No seems to be getting any answers.

I am always removing "OK" from the prediction and it will just reappear all the time. It says "OK" successfully removed from learned words but it will still be there as the auto correct so if I do no click on the ok on the left it changes it to OK. It happened multiple times just writing this.

I have got a new phone, Samsung S10, and I cannot get it to log into my swift key. I keep getting a white page with the Google circle spinning round.
It will not connect.

How can I fix this please?

How can I completely hide my key press animation ( not the pop-up large letter that appears ) for more protection for my passwords, specifically in case of any software can record screen

There is a new feature of puppets in where u find gifs and clipboard etc. When i click the puppets to try them it says searching for your face but it doesnt have the camera turn on to locate my face and generate the puppet. I use an android LG stylo 4 on boost mobile network.

Non sarebbe comodo, come in altre tastiere, usare il tasto spazio con pressione prolungata, come cursore per muoversi all interno del testo scritto?