SwiftKey Android Support Forums

I used Swiftkey on my Xiaomi Mi5 for several years (more than 5 probably linked to my google account and recently switched to a Mi5, but when trying to retrieve my saved words (My data) from the previous smartphone, I am unsuccessful.

When trying to link with the google account I don't have any correct word predictions like my Mi5. I have already tried to switch to swiftkey beta, but also to no avail.

The odd thing is that by accessing the "Swiftkey data portal", going to "View data", I can see every list of saved words to export. But they do not appear on my android.

I'm really frustrated with that, and if I want to start over with a keyboard, I'll probably choose to migrate to another competitor that truly provides this feature.

I'm unable to login by Google previously on Samsung A30 I had logged in, but my new phone Huawei P30 when I login to SwiftKey account this message is showing your device is no longer connected to this account

So, I've had SwiftKey for many, many years and been through a huge number of phones, but never had this issue.

I have a few devices - one of them being an iPhone, the other being a Samsung.

I recently purchased a new Samsung (S9), and it seems although it shows the sync as being connected, it doesn't 'remember' any of the many words I have on there. It's an issue which I've never had.

I've deleted, reinstalled, clicked sync on both sides, ensured it's logged in etc. No luck.

I have a SwiftKey account for my synchronising. In the most recent update of iOS SwiftKey, it no longer seems to be an option, to log-in with a SwiftKey account, but only with Facebook, Microsoft, Google or Apple.  Could this be it?

Any idea what it could be?

Good morning

I am on a Google Pixel 2 XL and last Thursday i got the latest OS update. This past weekend alot of my apps started to malfunction to the point that I had to do a reset.

I have used Switfkey for a long time, and yesterday when I had to do a factory reset and reinstall Swiftkey, i noticed that my special characters have been rearranged. i know that my ! key was just above the enter key,I saw a setting i had never seen before.

If this happened to you, then go into the GEAR, and upper right corner of the options, hit the Gear AGAIN

Go into TYPING

Go into KEYS

2nd one down gives you the position of your secondary keypad (numbers) I apparently had might set to NUMBER PAD RIGHT....default is NUMBER PAD TOP LINE which will rearrange your secondary characters

Hope this helps someone!
Jason

On my old phone I used to have swiftkey and really enjoyed it. My phone died so I got a new one and today I installed swiftkey on it and logged in to the program. One thing I immediately noticed (and was disappointed with) was on my new phone is that all my suggestive words seem to be gone. What I mean is for work I send a lot of similar texts and it got to the point my phone would pretty much suggest the next word I intended to use because I had written that exact sentence so many times. I always saw the app boasting about how many words it had suggested and key strokes it had saved me. Since you have a profile you log into for the program I was hoping it was stored online or something to where these suggestive words would somehow "download" onto the new phone but so far it does not look like. Was there a file or something that was saved locally on the old phone i May be able to move over?

I can no longer find swiftkey in Google playstore. Have you stopped supporting Android? I use LineageOS 15.1 based on Android 8.1.0 and I have been able to find it and update it until now. If this is the case then I have to find another keyboard. I have used swiftkey since it was released and even paid for it. It's a shame but life goes on.

SwiftKey has so many serious bugs, but they have done nothing. The website has not been officially answered by the official staff in the last two months. I suspect they are all dead.

I have been a SwiftKey user for years, since the paid app days. I recently received a new phone and am unable to login to my SwiftKey account. I have tried the username and password that I have stored in my LastPass password vault to no avail. I have tried to login and create an account via my Gmail and Hotmail accounts also no success. I have a new Google Pixel 3A phone running Android 10 and the latest version of SwiftKey. I have deleted all items for the app that are locally stored which restores the app to newly downloaded state. When I tried to create or login via my emails I am stuck in a login loop that will not stop. 

SwiftKeys email support sucks big time and I only get BS canned responses to my requests. How do I get into my SwiftyKey account or should I look for a different keyboard as they don't seem to care about helping their longtime loyal users needs?

As the title says, my predictions/sync has been broken for a few weeks now. Even though all my learnt words are available on data.swiftkey.com/view-data, nothing shows up as predictions on my phone.

I just did a clean flash on my S8 with Android Pie and installed Swiftkey as usual. The only issue I encountered was signing in with my Google Account. It keeps looping between asking for Offline Access to my Google account, which I granted, and back to the sign-in screen again.

After multiple tries, it just tells me "there seems to have been an unexpected problem. Please try again later". 

Have tried reinstalling the app too but to no avail. Kindly advise, thanks!

When I try to download a theme, it gets stuck in a loop asking for permission to login, offline permission, it opens new tabs everytime and doesn't progress.

Is there any way to set the colors of all emojis (that have the long press, if I counted right there's 187 of them that we have to do manually each time the keyboard is installed) at once so I don't have to do each individual one every time I set up swiftkey?

If not is this something that could be implemented? Or at least stored in persisting cloud settings? 

This seems to have been brought up many times on the forums over the years but it still doesn't exist. I have 2 major issues with shortcuts I'd hopefully like to see addressed by the time I get a new phone as it was a pain setting this one up.

1) please please please for the love of god let us sync or export/import pinned shortcuts.

2) can you enable special characters for use in the shortcut. I would like to be able to use something like "_home" to autopopulate my address, something to differentiate it from just a word without making it too long or jibberish

First of all sorry for my english (it's not my natural language) I found a lot of similar issues report but can't resolve my problem. I have been using swiftkey for years and is the first time I have problem. I had buy a new phone (Xiaomi MI A2 Lite) and  had installed swiftkey like always but when I try to login to my account in the screen that let you choose between Gmail and microsoft  I choose gmail then I select my gmail account and the app goes back to the screen that  that let you choose between Gmail and microsoft and if I choose again, goes back again and again. Any ideas??

Thanks in advance