My personalization and synchronization is failing

Provided you've previously created a SwiftKey Account, and specified the online services you want to personalize your SwiftKey experience with, you should be able to see a screen similar to the one shown below.

personalization-setup.jpg

There are multiple reasons why your personalization may fail. Sometimes you'll find the problem remedies itself, and works at a later time. Also double-check you've entered your password correctly as this will return an error message.

If you continue to encounter problems we'd recommend consulting the guidance outlined below:

Check for synchronization errors

  1. Open the SwiftKey App and select 'Account'
  2. Tap 'Account'
  3. Choose 'Personalization'
  4. You'll see the list of platforms you've already personalized SwiftKey with. Check the 'Last personalized' date - it should be within the last day. If it hasn't synced for a while, tap to refresh and force a sync.

SwiftKey-MainAccount.jpg  Personalization-Settings.jpg  personalize-list.jpg  personalize-status.jpg


If there are still errors you might have to log out of your SwiftKey Account. Here's how:


Logout of your SwiftKey Account

  1. Open SwiftKey and select 'Account'
  2. Tap 'Account'
  3. Choose 'Logout from this device'
  4. Restart your device
  5. Open SwiftKey and log back into your SwiftKey Account
  6. Any services that Personalization failed with previously should now begin to sync. If not, tap on them. 


 

 

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