There are multiple reasons why your personalization may fail. Sometimes you'll find the problem remedies itself, and works at a later time.
If you continue to encounter problems we'd recommend consulting the guidance outlined below:
Check for synchronization errors
- Open the SwiftKey App and select 'Account'
- Tap 'Backup & Sync'
- If your backup hasn't synced for a while it might need a refresh. Toggle the button on and off to force a sync.
If there are still errors you might have to log out of your SwiftKey Account. Here's how:
Logout of your SwiftKey Account
- Open SwiftKey and select 'Account'
- Tap 'Account'
- Choose 'Logout from this device'
- Restart your device
- Open SwiftKey and log back into your SwiftKey Account