My personalization and synchronization is failing

There are multiple reasons why your personalization may fail. Sometimes you'll find the problem remedies itself, and works at a later time.

If you continue to encounter problems we'd recommend consulting the guidance outlined below:

Check for synchronization errors

1. Open the Microsoft SwiftKey App and select 'Account'.
2. Tap 'Backup & Sync'.
3. If your backup hasn't synced for a while it might need a refresh. Toggle the button on and off to force a sync.

If there are still errors you might have to log out of your Microsoft SwiftKey Account. Here's how:

Logout of your Microsoft SwiftKey Account

1. Open Microsoft SwiftKey and select 'Account'.
2. Tap 'Account'.
3. Choose 'Logout from this device'.
4. Restart your device.
5. Open Microsoft SwiftKey and log back into your Microsoft SwiftKey Account.