Provided you've previously created a SwiftKey Account, and specified the online services you want to personalize your SwiftKey experience with, you should be able to see a screen similar to the one shown below.
There are multiple reasons why your personalization may fail. Sometimes you'll find the problem remedies itself, and works at a later time. Also double-check you've entered your password correctly as this will return an error message.
If you continue to encounter problems we'd recommend consulting the guidance outlined below:
Check for synchronization errors
- Open the SwiftKey App and select 'Account'
- Tap 'Account'
- Choose 'Personalization'
- You'll see the list of platforms you've already personalized SwiftKey with. Check the 'Last personalized' date - it should be within the last day. If it hasn't synced for a while, tap to refresh and force a sync.
If there are still errors you might have to log out of your SwiftKey Account. Here's how:
Logout of your SwiftKey Account
- Open SwiftKey and select 'Account'
- Tap 'Account'
- Choose 'Logout from this device'
- Restart your device
- Open SwiftKey and log back into your SwiftKey Account
- Any services that Personalization failed with previously should now begin to sync. If not, tap on them.