Help! My predictions have disappeared

Your predictions are associated with your SwiftKey Account, and go with you when 'Backup & Sync' is enabled.

Note: Your SwiftKey Usage Stats don't transfer across devices, so if you've recently installed SwiftKey on a new device, you might wrongly assume your predictions have disappeared. 

A good test would be to begin typing an email address (or other such phrase unique to you). If SwiftKey is not returning the expected result, this might be cause for further investigation.

In this instance, we recommend trying the following steps in order:

Logout of your SwiftKey Account

  1. Open the SwiftKey App and select 'Account'
  2. Tap 'Account'
  3. Choose 'Logout from this device'
  4. Restart your device
  5. Open SwiftKey and log back into your SwiftKey Account

Start typing and see if your predictions have been restored.

SwiftKey-MainAccount.jpg  Swiftkey-Account-Selected.jpg  Remove-Account.jpg

 

If you're still having trouble follow the steps below:

Check Backup & Sync

  1. Open the SwiftKey App and select 'Account'
  2. Tap 'Account'
  3. Choose 'Backup & Sync'
  4. Check to see when a sync last took place (it should be within the last day). Toggle the button to force a sync.

Start typing and see if your predictions have been restored.

SwiftKey-MainAccount.jpg  Swiftkey-Account-Selected.jpg  Swiftkey-Account-Backup.jpg  Backup-Sync.jpg

 

 

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