Problems downloading SwiftKey for Android

What versions of Android OS does SwiftKey Keyboard support?

Currently the SwiftKey Keyboard for Android supports version 4.0 (Ice Cream Sandwich) and above. If your device is running an older version of the Android OS, the app may not work entirely as expected.

How do I find which version of SwiftKey I’m using?

  1. Open your SwiftKey app
  2. Tap the three dots in the upper-right corner of the screen
  3. Select 'About'
  4. Your version number is displayed at the top of the About screen

How to find your SwiftKey version number  Check your SwiftKey version number from the About screen

How do I upgrade to the latest version of SwiftKey?

To check for a newer version:

  1. Open the Google Play Store app on your device
  2. Search for SwiftKey and select the app
  3. Tap 'Update'

If you wish to setup automatic updates for SwiftKey:

  1. While viewing SwiftKey in the Google Play Store, tap the three dots in the upper-right corner of the screen
  2. Ensure that 'Auto-update' is checked

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I’ve installed SwiftKey, so why does the keyboard on my phone look the same?

Please make sure you've finished the installation process after downloading the app from the Google Play Store. Click here for more information.

Note: To switch between keyboards while typing, just tap the keyboard icon in your notification bar.

Why can't I see SwiftKey in the Google Play Store?

If you can’t see SwiftKey in the Google Play Store, this most likely means that you're in a territory where the Google Play Store is not offered.

You can find the list of supported countries here.


Can I install SwiftKey on more than one device?

SwiftKey is a free app, so you can install it on as many devices as you like. As long as you are signed into your SwiftKey Account you can sync your language model and themes to the new device as well.

To install SwiftKey on a new or secondary device follow these steps below:

  1. In the Google Play Store app, search for "SwiftKey" and install it on the new device
  2. Once the app is installed on the new device, sign into your SwiftKey Account to sync your language model, themes and content to the new device.

Can I move SwiftKey onto my SD card?

Unfortunately, it’s not possible to move any input method like SwiftKey onto the SD card. This is an Android restriction, rather than a limitation on SwiftKey's end. 


Amazon App Store

If you previously downloaded SwiftKey from the Amazon App Store you should be aware that this version has long been discontinued. Although it may still work to a degree, we don’t actively offer support and therefore recommend you download the latest market release from the Google Play Store.

  

Will SwiftKey Keyboard work with a custom ROM?

SwiftKey does not officially support custom ROMs. As the Android ROM community is constantly growing, it makes it difficult for our teams to troubleshoot, diagnose and resolve issues. 

SwiftKey may work with your custom ROM, but unfortunately, we’re unable to guarantee any level of service or provide support beyond what you find in this knowledge base for standard versions of Android.

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