If you feel that your predictions are poor or Microsoft SwiftKey has stopped 'learning' from your writing style, we recommend the following steps to kick-start the learning process again.
Before you begin
Please make sure you are always running the latest version of Microsoft SwiftKey.
You need to have created a Microsoft SwiftKey Account and be signed-in, as part of this process will clear all data and saved language from the application.
Ensure 'Backup & Sync' is also enabled.
- Open your device Settings
- Go to the App list
- Select 'Microsoft SwiftKey Keyboard'
- Tap 'Storage'
- Tap the buttons to 'Clear data' and 'Clear cache'
Sometimes the cloud connection gets lost and needs to be re-connected. To fix this:
- Open your Microsoft SwiftKey app
- Tap ‘Account’
- Log out of your account
- Sign back into your Microsoft SwiftKey Account
This should force a re-sync and bring all your custom predictions back.
If the previous did not work, give Microsoft SwiftKey a fresh install. Doing this can iron out any random bugs that might be impacting the performance of your Microsoft SwiftKey Keyboard.
Still having problems? Please submit a support ticket and provide any screen shots that help show the issue.