Troubleshooting for SwiftKey prediction quality

If you feel that your predictions are poor or SwiftKey has stopped 'learning' from your writing style, we recommend the following steps to kickstart the learning process again.

Before you begin

Please make sure you are always running the latest version of SwiftKey.

You need to have created a SwiftKey Account and be signed-in, as part of this process will clear all data and saved language from the application. 

Ensure 'Backup & Sync' is also enabled.


  1. Open your device Settings
  2. Go to the App list
  3. Select 'SwiftKey Keyboard'
  4. Tap 'Storage'
  5. Tap the buttons to 'Clear data' and 'Clear cache'


Sometimes the cloud connection gets lost and needs to be re-connected. To fix this:

  1. Open the SwiftKey Hub 
  2. Tap 'More'
  3. ‘Account’
  4. Log out of your account
  5. Sign back into your SwiftKey Account


This should force a re-sync and bring all your custom predictions back.


If the previous did not work, give SwiftKey a fresh install. Doing this can iron out any random bugs that might be impacting SwiftKeys performance.

Still having problems? Please submit a support ticket and provide any screen shots that help show the issue.


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