Date: October 2017
Version affected: 6.6.8
Description of the problem: Some users are unable to download themes since updating SwiftKey to 6.6.8.
When this happens the following message is displayed: "Your theme could not be downloaded. Please try again later."
Current status: Under investigation.
Please click [here] to send us an email if you're experiencing this issue. To aid us in our investigations please could you answer the following questions:
- Does it happen for all themes?
- What themes does it happen for?
- Are you signed-in with a SwiftKey Account?
- Phone/Android version/Country
We'll notify you when we've isolated the cause.