"Your theme could not be downloaded"

Date: October 2017

Platform: Android

Version affected: 6.6.8

Description of the problem: Some users are unable to download themes since updating SwiftKey to 6.6.8.

When this happens the following message is displayed: "Your theme could not be downloaded. Please try again later."


Current status: Under investigation. 

Please click [here] to send us an email if you're experiencing this issue. To aid us in our investigations please could you answer the following questions:

  • Does it happen for all themes?
  • What themes does it happen for?
  • Are you signed-in with a SwiftKey Account?
  • Phone/Android version/Country

We'll notify you when we've isolated the cause.

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