If SwiftKey isn't behaving like it should, you could try clearing the data and performing a fresh install.
Make sure you are signed into your SwiftKey Account, and you have Backup & Sync enabled.
Tap the refresh button to force a Backup.
1. Go to your Device 'Settings' and then 'App Manager' or 'Apps'
2. Scroll down to 'SwiftKey Keyboard' and select it from the list
3. Select 'Storage', then tap to clear cache and data
4. Now uninstall SwiftKey
5. Download SwiftKey again from the Google Play Store (not from a backup)
If the steps above didn't correct SwiftKey's behaviour, please report this to our Support Team by submitting a support ticket here (opens in a new window).
In your description please be sure to include:
- Your SwiftKey version which can be found in the ‘About SwiftKey’ of the Settings menu
- Your current Android OS version
- The make and model of your device
- Detailed steps as to what exactly you did / do to experience this crash
- The exact text of any error you see
We will get back to you as soon as possible letting you know if we need any other information or with a solution.