Why can't I personalize on SwiftKey for iOS?

Personalization can fail for multiple reasons. Please try the following steps to remedy the issue.

  1. Manually quit out of the SwiftKey app.
  2. Try signing out of your SwiftKey Account and then back in.
  3. Try deleting the SwiftKey app altogether and reinstalling it.

If these steps do not help, there may be a different issue going on.

  1. If you are unable to personalize from your Contacts, go to your device Settings > Privacy > Contacts. Check that SwiftKey has been enabled.

    personalisation-contacts.jpg

  2. If you are unable to personalize from Twitter, go to your device Settings > Privacy > Twitter. Check that SwiftKey has been enabled. You should also double check that your password is correct for Twitter (System Settings > Twitter > tap your name > check password) 

    personalisation-twitter.jpg

If you see other personalization issues, please contact our support team by submitting a request, or get help from the SwiftKey Community on the forum.

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