If it looks like your themes are missing please follow the steps below:
- Open your Microsoft SwiftKey app
- Select 'Themes'
- There are three tabs: 'Gallery', 'Yours', and 'Custom'
- Your theme(s) should all appear here. You might need to tap to download a theme again. If you're unable to find your theme(s) please submit a support request here: https://support.swiftkey.com/hc/en-us/requests/new?ticket_form_id=29942\
To aid us in our investigations please could you provide the following details:
- Which themes are affected?
- Are you signed-in with a Microsoft SwiftKey Account?
- Phone/Android OS/SwiftKey version