We recently made a change to Toolbar, and as a consequence the 'Collection' icon has been rehomed.

To view your Collection:

1. Open the Toolbar by tapping the icon
2. Select the 'Stickers'  icon
3. Tap the 'Pin' icon

We recently made a change to the Toolbar on your Microsoft SwiftKey Keyboard. 

Just tap the  icon to the left of the prediction bar to close or hide the Toolbar.

Tap theicon when you want to expand or open your Toolbar.

Please note this is not a Microsoft SwiftKey issue.

This blank space is related to a change implemented in Android 10 and also affects other keyboards using gesture navigation.

To fix:

Go to your device settings, Display > Navigation bar > and turn off "Show button to hide keyboard". Depending on your device, the options available to you may differ.

We have made changes to our Backup & Sync service which requires users to be on the latest version of Microsoft SwiftKey to sign in. 

In order to sign back into your Microsoft SwiftKey Account, you’ll need to update to the latest version of Microsoft SwiftKey Keyboard in the Google Play Store. Click here to visit the Google Play Store.

We apologize for any inconvenience caused. 

We all know that typing can be frustrating at times - dealing with typos, long words, and the inevitable autocorrect fails. We’ve put together this handy guide to help you get Microsoft SwiftKey set up and working seamlessly. 

1. Customizing Microsoft SwiftKey
   • Toolbar
   • SwiftKey Settings
2. Languages
   • Downloading/Enabling languages
   • Setting your language layout
3. Personalizing and backing up your words
   • Microsoft SwiftKey Account
   • Privacy and Data Security
4. Customizing your keyboard
   • Text Correction
   • Input Methods
   • Keyboard Features
   • Sound and Vibration  

1 - Customizing Microsoft SwiftKey

One of our top tips to get Microsoft SwiftKey working for you is to really get to know your way around the Toolbar and Settings - i.e. the command centre.

Toolbar

Toolbar is designed to be the home for all of the content and features you use most often. Toolbar is easily accessible from your SwiftKey Keyboard. Just tap the  icon to the left of the prediction bar to open/expand Toolbar.

For more detailed information on Toolbar please see this article.

SwiftKey Settings

Many of the settings you'll use on a day-to-day basis can be found in Toolbar. But for complete control you'll want to open the Microsoft SwiftKey Settings proper.

From Toolbar:

• Tap the three dots ... then the 'Settings' icon.

Or:

• Open the Microsoft SwiftKey app directly from your device.

Within these settings, you’ll be able to really fine-tune Microsoft SwiftKey and also set up things such as your language packs/layouts, your sound/vibration options, and your text correction preferences.

2 - Languages

Microsoft SwiftKey supports in excess of 500 languages, so, even if you speak more than one, there’s a good chance we support yours! Also, you can type in up to five languages at once, so this means less frustrations switching and more time spent typing to the ones you love.

Downloading/Enabling languages

First things first, where to download and enable your languages?

• Open the Microsoft SwiftKey app: Tap 'Languages'
• From Toolbar: Tap the three dots ... > select the 'Layouts' icon > tap the 'Globe' icon

You'll be presented with a long list of available languages. Tap on a language to download it.

Any downloaded languages will be enabled by default (up to a maximum of five at once). You'll also be given the option to change your keyboard layout should you so wish.

Setting Language Layout

It may be that you wish to type in German, but with a QWERTY keyboard layout, or in English with a QWERTZ layout. 

Once you download a language pack, tap the box underneath to see a list of available layouts and pick the one you want. Alternatively tap the 'Layout' icon found by expanding your Toolbar. 

Read more: How do I change the keyboard layout (e.g. QWERTY to AZERTY)?

3 - Personalizing and backing up your words

Turbo charge your SwiftKey experience right from the beginning with a Microsoft SwiftKey Account.

Microsoft SwiftKey Account

Your Microsoft SwiftKey Account is a free opt-in service that enhances Microsoft SwiftKey Keyboard by leveraging the power of the cloud. As part of this, you can:

• Instantly tailor your predictions to you, by letting Microsoft SwiftKey learn from the way you type on a range of social networks (including Facebook and Twitter).
• Safely store your most used words and sync them across all your devices (never lose your learned words again).

All you need to perform this magic is to:

• Create a Microsoft SwiftKey Account by opening the app from your device.
• Ensure ‘Backup & Sync’ is enabled.

Privacy and Data Security

It’s important for you to know that we take privacy and data security extremely seriously. The Microsoft SwiftKey Account is an opt-in, secure, encrypted service and gives you full control over your data. Our robust Privacy Policy explains and protects your rights and privacy.

For further general reading about the Microsoft SwiftKey Account, Personalization and Backup & Sync, please continue here.

4 - Customizing your keyboard

Microsoft SwiftKey offers many options when it comes to customizing your typing experience.

Text Correction

Microsoft SwiftKey not only corrects your typos, but it also predicts your *next* word (i.e. reads your mind!). Your spacebar plays a big role here, you can set it so it does one of the following:

• Always inserts the middle prediction
• Always completes the current word you’re typing
• Always inserts a space (uncheck 'Autocorrect')

Tip: in each case, you’ll still always be able to enter predictions directly from the prediction bar.

These settings can be found in the ‘Typing’ settings page when opening the app from your device.

Input Methods

If you would like to type by seamlessly gliding your finger across the keyboard, then Flow is something you’ll want to check out. If you want to give it a spin, you can do so from the Typing > Gesture input setting page (accessed by opening the app from your device).

Learn more about Flow here.

From the 'Rich input' settings you can also choose whether or not you’d like to enable the voice input key to make voice dictation possible.

Keyboard Features

You'll also want to check out the ‘Layout & keys’ settings page - accessible by opening the app from your device and tapping Layout & keys. From here you can choose to add options to your keyboard such as:

• Arrow keys
• Number row
• Emoji prediction
• Additional accented characters

In addition you can choose the position of your number pad (top, left or right), and select whether you would like easier access to the enter key or the emoji panel.

For all of you who have a love for precision, you’ll be pleased to know that we also provide you with the option to select your long-keypress duration (i.e. the amount of time you need to press a key to access the secondary key options) - down to the millisecond.

Sound and Vibration

Whether you love or hate the idea of hearing a sound every time you tap a key, you can adjust your keypress sound and vibration settings under ‘Sound & vibration’ in the Microsoft SwiftKey Settings. This includes choosing the volume and duration of the sound/vibration, as well as disabling or enabling.

Want to learn more? Head to our ‘Using the Keyboard’ tutorial.

This guide to ‘Using the Keyboard’ will take you through the following:

1. Typing with your Microsoft SwiftKey Keyboard
• How does it work?
• Keyboard Navigation
• Using Flow
• Gestures
• Adding/removing words
• Multiple Languages
2. Keyboard Layout/Size
• One-handed mode
• Float/undock keyboard
• Thumb/split keyboard mode
• Resizing
• Tablet layout
3. Keyboard Themes
• About Themes
• Changing Theme

1 - Typing with your Microsoft SwiftKey Keyboard

How does it work?

Microsoft SwiftKey is designed to improve the ease and accuracy of your typing, no matter how (or what) you type!

We use advanced error correction to make grammar and spelling errors a thing of the past.

We predict your NEXT word so you won't need to press more than two letters!

We learn as you type and remember how you write. This means that over time our prediction engine creates a dynamic contextual understanding of your writing style to boost the accuracy and speed of the predictions.

Read more: How does the prediction bar work?

Keyboard Navigation

We don’t want you hunting for the percentage key, or wondering where the hashtag went. So here’s a little roundup of where things are located on the keyboard for the QWERTY layout using English US (depending on whether you’ve added a number row, arrow keys etc. your keyboard may look different).

First keyboard pane:

Second keyboard pane (accessed by tapping '123' key):

Third keyboard pane (accessed by tapping '{&=' key):

Emoji Panel (accessed by tapping/long pressing the enter/emoji key):

Using Flow

Flow essentially allows you to type by gliding your finger across the keyboard. As you glide across the letters, you’ll see predictions appearing on the prediction bar - as soon as you see the word you’re after, just lift your finger and the word will be inserted!

Flow also allows you to glide through space, meaning that you can flow a word, move down to the spacebar, and flow the next word - all without lifting a finger.

Tip: You can switch seamlessly between flowing and tapping - there’s no need to change modes.

Gestures

If you’re not a fan of Flow and have disabled it (see how to do so here), then you will have the option to use the following gestures with your Microsoft SwiftKey Keyboard instead:

• Slide up on the keys to capitalize (like tapping the shift key).

• Slide from right to left on the keys to delete word by word.

• Slide down on the keys to minimize the keyboard.

Additionally, if more than one language is in use, and both are using a different layout or alphabet, you can slide left or right on the spacebar to change layout (e.g. from English to Greek). Note: This is still usable with Flow enabled.

Tip: Gestures are activated by the speed of the gesture, rather than distance. If you are having problems with your gestures, please try sliding your finger a bit faster across your keyboard.

Removing/Adding words

Your Microsoft SwiftKey Keyboard is clever by default, but occasionally odd, offensive or just plain weird words slip through the net. Don’t panic - it's easy to remove words you don't want to see.

The next time this word shows up as a prediction, simply long press the prediction and you’ll see a pop up notification asking whether you’d like to remove the prediction. Just press ‘OK’ and the word will be removed from your language model.

This word won’t be predicted again unless you retype the word.

Multiple Languages

We know you’re a clever bunch, and many of you speak two, three or even more languages. Your Microsoft SwiftKey Keyboard enables you to effortlessly type in up to five languages at once.

If your selected languages use the same alphabet and you have selected the same layout for all of them (i.e. QWERTY), then all you need to do is... type! It doesn't matter which language you start typing in, Microsoft SwiftKey can detect the one you’re using and offer you predictions/corrections accordingly.

Even if you are using languages with different layouts or alphabets, you can switch between them at the mere swipe of a finger. Simply press on the spacebar and then slide left or right to change up your language/layout.

Tip: If you want easy access to all accented characters, just navigate to the ‘Layout & keys’ settings page in the app and check ‘Accented Characters’.

2 - Keyboard Layout/Size

Microsoft SwiftKey provides you with the option to resize, reposition and change the layout of your keyboard.

In its default setting, Microsoft SwiftKey presents itself as a traditional full-width keyboard. There are other layout options available to you though - and to get at them you simply need to open your Toolbar and tap the three dots ...

One-handed mode

This is a compact, reduced-width keyboard, designed for one handed typing.

Learn more about one-handed mode

Float/undock keyboard

This option enables you to ‘float’ the keyboard from the base of the screen, thus providing the freedom to move and position your keyboard wherever you like.

Learn more about float mode/undocking your keyboard

Thumb/split keyboard mode

The thumb layout offers you a split keyboard.

Learn more about thumb layout/split keyboard

Tablet layout

If you’re using SwiftKey on a tablet or large screen device, you also have the additional ‘Extended Layout’ and a ‘Thumb Layout Numpad’ options which can be accessed from your 'Layout & keys' settings.

Learn more about using Microsoft SwiftKey on a tablet

Resizing

Microsoft SwiftKey enables you to specify your own keyboard size - just open Toolbar, tap the three dots ... and choose 'Resize'.

Learn more about resizing your Microsoft SwiftKey Keyboard

3 - Keyboard Themes

About Themes

We genuinely want to facilitate you in expressing your uniqueness, and so we decided to invest in designing and creating the very best quality themes for your keyboard.

Microsoft SwiftKey has a plethora of themes for your keyboard, whatever your style may be! We’ve got beautiful, stylish, minimal, fun, crazy and everything in between.

For those of you already signed up to a Microsoft SwiftKey Account, just open Toolbar, go to the ‘Themes’ pane, and tap ‘View more themes’. From here you can browse through our themes to your heart’s content, and when you see one you like, simply tap to download. Next time you open your keyboard, your brand new theme will be shining back at you in all its glory.

If you haven’t yet created a Microsoft SwiftKey Account, now is a good time to do so - especially if you’d like to try out our lovely themes.

If you’d like to read more about the Microsoft SwiftKey Account before signing up, you can do so here.

Changing Theme

Open Toolbar, go to the Themes pane and you’ll see our theme carousel. Here you can scroll through some of your downloaded themes, and tap an image to switch to a new one.

Want to learn more about your Microsoft SwiftKey Keyboard? Follow this handy tutorial.

1. How to add words
2. How to correct words
• Does Microsoft SwiftKey have a spell check?
3. How to remove words
• Does Microsoft SwiftKey have an undo function?
4. How does capitalization work?
• Why are random words being capitalized?
5. Can I turn the prediction bar off?

Your Microsoft SwiftKey Keyboard is all about prediction, and, most importantly, predicting the words that you are going to want to write next (next word prediction).

Microsoft SwiftKey has a 'prediction bar' along the top of the keyboard that offers you three options to choose from. To enter these words into your text field, you can either tap the word on the prediction bar or press the spacebar to insert the middle prediction. 

1 - Adding words

Teaching your Microsoft SwiftKey Keyboard to speak the way you do is easy. If you have ever used the personalization options to get SwiftKey to learn from your sent SMS, emails, Facebook, etc. then your predictions should be pretty much up to speed already. However, Microsoft SwiftKey also learns from you as you type, and you can always teach Microsoft SwiftKey a new word.

If you have selected 'Autocorrect' and/or the 'Quick prediction insert' option within your 'Typing' settings, then Microsoft SwiftKey will automatically insert a prediction for you when you tap the spacebar. If you are trying to type a new word that Microsoft SwiftKey hasn't learned before (and therefore won't predict), all you need to is tap the left hand or middle prediction (depending on text field) which will contain your verbatim text.

If you have chosen not to select 'Autocorrect' or 'Auto insert prediction' then pressing spacebar will insert a space for you instead of inserting a prediction. In that case, to enter your verbatim text you simply need to type the word and press space. 

2 - Correcting words

If you accidentally insert an incorrect word and realize right away, then there's a quick fix that saves a lot of time and hassle:

1. Tap backspace so that the cursor is at the end of the incorrect word.
2. Check the prediction bar - there is a good chance Microsoft SwiftKey will offer you your intended word in one of the predictions boxes (and if not, just tap backspace a few more times and watch the predictions change).
3. Simply tap the correct prediction and it will replace your incorrect word in the text field.

Even if you spot a typo earlier on in your text, it's very easy to correct in a similar way:

1. Tap the word in your text field to select.
2. Tap backspace until you see your desired word.
3. Tap the correct prediction and your typo will be replaced.

Is there a spell check in Microsoft SwiftKey?

Microsoft SwiftKey doesn't offer a dedicated spell check option within the app. However, your Microsoft SwiftKey Keyboard should offer you correctly spelled predictions based on the word you are typing. For example, if you start typing 'neces' you should be offered predictions such as 'necessary', 'necessarily', or 'necessity'. In this way, Microsoft SwiftKey does help to insert correctly spelled words.

3 - How do I get rid of a word I don't want?

If you have mistyped something or your Microsoft SwiftKey Keyboard has learned something you'd prefer to keep hidden, it's very simple to remove a word from being predicted on your prediction bar:

1. Long press (tap and hold) the word on the prediction bar.
2. Tap 'OK' from the pop up.

Does Microsoft SwiftKey have an undo function?

Your Microsoft SwiftKey Keyboard doesn't currently offer a dedicated 'undo' button. However, if you realize you have made a mistake, you can press backspace to see the previous selection of predictions. If your desired word is one of the predictions, just tap to replace the incorrect word.

You can also tap in the text field to place the cursor.

4 - Capitalization

In Microsoft SwiftKey, you can switch between caps and lower case characters simply by tapping the shift key. The shift key has three states which are easily identified by a change in design:

1. First letter caps - half filled color
2. Caps lock - filled color
3. All lower case - no fill

While the cursor is touching any word, you have the option to tap ‘shift’ to cycle through different caps cases, Title Case, ALL CAPS, and lowercase. This will help you fix the word without having to re-type it.

Additionally, you can choose to have your Microsoft SwiftKey Keyboard automatically capitalize the first letter after a period/exclamation mark/question mark by selecting 'Auto capitalize' in your 'Typing' settings.

Why are random words being capitalized?

From time-to-time (and for reasons unknown), this may happen. To remedy:

1. Long press the word in the prediction bar
2. Select ‘do not predict again'
3. Tap on the correct lowercase version

5 - Can I turn the prediction bar off?

Predictions are an integral part of the Microsoft SwiftKey experience, therefore the prediction bar cannot be turned off or hidden.

Read more: How do I turn off Microsoft SwiftKey Auto Insert Predictions?

1. How to set up Flow
   • Show predictions after Flow
2. How to use Flow
3. Why isn't Flow working?

Flow allows you to write by gliding your finger across your Microsoft SwiftKey Keyboard. This is also referred to as "swiping."

1 - How to set up Flow

You can disable/enable Flow on your Microsoft SwiftKey Keyboard by following the below steps:

1. Open your SwiftKey app
2. Tap 'Typing'
3. Tap into 'Gesture input'
4. Check/uncheck Flow

Show predictions after Flow

With Flow enabled you have the option to toggle between two different behaviors.

By default Microsoft SwiftKey will show you a set of corrections after Flowing a word, or you can choose to display a set of next word predictions. Both options insert the appropriate spacing after. 

>

When the toggle is set to 'Off':

• Select one of three corrections. This will insert the word followed by a space.

When the toggle is set to 'On':

• Inserts the middle prediction, shows next word predictions and auto adds a space for you.

2 - How to use Flow

When you want to flow double letters (i.e. 'tt' in 'letters'), just hold your finger over the letter you want to type twice a little bit longer than normal.

If you wish to retroactively correct a word you've just flowed, just tap the backspace key and you'll see three different word predictions in the prediction bar.

You can switch seamlessly between flowing and tapping the keys at any time - there’s no need to switch input modes.

Flow also allows you to Flow through space. You can glide your finger over a word, move down to the spacebar, and flow the next word, all without lifting a finger.

3 - Why isn't Flow working?

• If your Microsoft SwiftKey Keyboard is set to use Gestures then you won't be able to Flow. We offer you the choice between one or the other.
• Enabling Android's Explore By Touch Accessibility feature will deactivate Flow.
• Flowing is not available in text fields where Microsoft SwiftKey does not offer predictions, for example password fields or the “to” field of an email, or in some apps with code that clash with predictions.

If you continue to have problems or your issue isn't listed, please submit a support ticket.

Before using gestures make sure you have enabled them. Check this by:

1. Open your Microsoft SwiftKey app
2. Tap 'Typing'
3. Tap into 'Gesture input'
4. Select 'Gestures'

1. You can slide from right to left across the letters to delete a word
2. You can slide down the keyboard to minimize
3. You can slide up on the keys to capitalize; like tapping the shift key

If more than one language is in use, you can slide on the spacebar to change layout (e.g. from QWERTY to Greek).

Gestures are activated by the speed of the gesture, rather than distance. If you are having problems with your gestures, please try sliding your finger a bit faster across your keyboard.

Please note that slide down to minimize, and slide up to capitalize gestures are not available for tablet or large screen devices, but using the back button on your device will still work to minimize the keyboard.

While Flow is enabled, all of these gestures are deactivated.

Holding down the delete key deletes word-by-word; the longer you hold it, the faster it deletes.

Microsoft SwiftKey does not have a dedicated minimize keyboard button. Instead, if you slide a finger down the keys from top to bottom, your Microsoft SwiftKey Keyboard is minimized. Alternatively, pressing your phone’s back key will minimize Microsoft SwiftKey.

Please note that if Flow is enabled, you can't slide down the keys to minimize the keyboard. When using Flow, please press the back button on your device to minimize the keyboard.

This gesture is not available for tablet or large screen devices, but using the back button on your device will still work to minimize the keyboard.

Your Microsoft SwiftKey Keyboard uses Artificial Intelligence to automatically learn your writing style, the words that matter to you and how you like to type.

We're always striving to improve our algorithms, deliver increasingly personalized autocorrect and predictive text that adapts to you. To do this we need your help.

We'd like to be able to capture snippets of your data. Specifically words, the phrases and context it was used and how you input text whether you tap words or swipe (flow) them.

In order to protect your data and privacy, we ensure that we anonymize all the information captured as part of this process. 

You can choose to opt out at any time via your Microsoft SwiftKey settings.

To do this: 

1. Open your Microsoft SwiftKey app
2. Tap 'About Microsoft SwiftKey'
3. Toggle 'Help us improve Microsoft SwiftKey by sharing snippets of what and how you type' off

1. Benefits of the Microsoft SwiftKey Account
2. How do I create or sign into a Microsoft SwiftKey Account?
   • Signing up during installation
   • Signing up from within Microsoft SwiftKey settings
3. How do I find my Microsoft SwiftKey Account ID number?
4. How does a Microsoft SwiftKey Account work with a new phone or device?
5. How do I change the account linked to my Microsoft SwiftKey Account?
6. How do I delete my Microsoft SwiftKey Account?
7. Is my data secure with a Microsoft SwiftKey Account?

   
   The Microsoft SwiftKey Account is a free service that enhances your Microsoft SwiftKey Keyboard by leveraging the power of the cloud.

   1 - Benefits of the Microsoft SwiftKey Account

   Having a Microsoft SwiftKey Account benefits you in the following ways:
   
   Personalization: Get better predictions by letting Microsoft SwiftKey learn from the way you type on a range of social networks. This improves Microsoft SwiftKey Keyboard's accuracy as the app understands the words and phrases that matter to you.

   
   
   Backup & Sync: Your Microsoft SwiftKey Account safely stores your learned language data and syncs it across your devices. If you lose your phone or get a new one, you won’t need to retrain the keyboard - signing into your Microsoft SwiftKey Account will bring all your personalized insights right back.
   
   Themes: With the Microsoft SwiftKey Account, you have access to free themes to change the appearance of your keyboard. Theme downloads are tied to your Account, meaning they stay secure and you can use them across all of your devices.

   SwiftKey Stats: A lowdown on the different subjects you type about the most, the emoji you use most often, and how many words Microsoft SwiftKey learned from you.

   2 - How to create your Microsoft SwiftKey Account

   To sign up, all you need is a Google email address or Microsoft Account.
   
   

   Signing up during installation

   There is the option to create a Microsoft SwiftKey Account as part of the installation process. After completing the first three steps of the installer, you will be given the option to create a Microsoft SwiftKey Account. Follow the onscreen instructions to complete this process.
   
   If you don’t wish to sign up at this stage, just choose ‘Not now’. You can always sign up later from within Microsoft SwiftKey settings.

   Signing up from within Microsoft SwiftKey settings

   1. Open the Microsoft SwiftKey app from your device
   2. Tap 'Account'
   3. Follow the onscreen instructions
      
      

   3 - How do I view my Microsoft SwiftKey Account ID number?

   To find your SwiftKey Account ID, please follow the steps below.

   1. Open the Microsoft SwiftKey app from your device
   2. Tap the 'Account' icon
   3. Tap 'Account' at the top
   4. You'll see your Account ID appear, and the option to copy it.
   5. You can then paste this into an email.
      
      

   4 - How does a Microsoft SwiftKey Account work with a new phone or device?

   The Microsoft SwiftKey Account works to seamlessly sync your personal language model as well as all your themes. You just need to sign into your Microsoft SwiftKey Account using your Google Account details.

   5 - How do I change the account linked to my Microsoft SwiftKey Account?

   If you would like to change the account associated with your Microsoft SwiftKey Account, then you can do so by following the below steps:

   1. Open the Microsoft SwiftKey app from your device
   2. Tap 'Account'
   3. Scroll down to and tap ‘Log out of Microsoft SwiftKey Account’
   4. Select 'Logout'
   5. Once logged out, go back into 'Account'
   6. Sign in with the new/correct Google Account
      
      

   6 - How do I delete my Microsoft SwiftKey Account?

   If you no longer wish to use your Microsoft SwiftKey Account, or would like to change the account associated with your Microsoft SwiftKey Account, then you can do so by following these steps:

   1. Open the Microsoft SwiftKey app from your device
   2. Tap 'Account'
   3. Tap ‘Delete Microsoft SwiftKey Account'
   4. Select ‘Delete’

   Please note that this will unregister all of your connected devices, and also delete your backed-up data from your Microsoft SwiftKey Account.
   
   

7 - Is my data secure with a Microsoft SwiftKey Account?

We take our users’ privacy very seriously and ensure your data is protected and safely stored.

The Microsoft SwiftKey Account is an opt-in, secure, encrypted service and gives you full control over your data. Our robust privacy policy explains and protects your rights and privacy. You can also read more about our approach to data security in our Data Security Statement.

If you no longer wish to use your Microsoft SwiftKey Account, or would like to change the account associated with your Microsoft SwiftKey Account, then you can do so by following these steps:

1. Open the Microsoft SwiftKey app from your device.
2. Tap ‘Account’.
3. In the bottom section tap ‘Delete Microsoft SwiftKey Account’.
4. Tap the ‘Delete’ option in the dialog box.

Please note that this will unregister all of your connected devices, and also delete your backed-up data from your Microsoft SwiftKey Account.

1. What is Personalization?
2. How to Personalize with Microsoft SwiftKey
3. How does Microsoft SwiftKey ensure privacy?

1 - What is Personalization?

The Microsoft SwiftKey engine will learn from your personal language data as you type to understand your writing style and offer tailored predictions and corrections. 

It doesn’t matter what you’re typing; be it a Tweet, a Facebook status, SMS message, or email, your Microsoft SwiftKey Keyboard will continue to learn and personalize your language model appropriately.

2 - How to Personalize with Microsoft SwiftKey

You have the option to personalize right away as part of the Microsoft SwiftKey Account signup process, or can do so at a later date by following the below steps:

1. Open the Microsoft SwiftKey app from your device.
2. Tap 'Account'. If you have not signed up for a Microsoft SwiftKey Account, simply follow the onscreen steps to sign into Microsoft or Google to create your account.

3 - How does Microsoft SwiftKey ensure privacy when accessing my accounts?

In order to deliver the benefits of the Microsoft SwiftKey Account, certain personal data may be shared with our servers. For example, this allows your personal language profile and theme records to be synced across devices. This is an opt-in service, and any user profile may be deleted at any time.

You can learn more by reading our article on Privacy Questions and Your Data.

1. What is Backup & Sync?
2. How to enable/disable Backup & Sync
3. Sync your language data
4. Removing your language data

1 - What is Backup & Sync?

If you are signed in to your Microsoft SwiftKey Account and have enabled Backup & Sync then the words and phrases that matter to you are backed up securely and seamlessly synced across all of your devices. If your mobile or tablet is upgraded, lost or stolen, your personal profile is kept safe in the cloud, giving you the personalized Microsoft SwiftKey experience within seconds of installing the keyboard on a new device.

Backup:
Never again lose your learned language and words! Even if you update or uninstall your Microsoft SwiftKey Keyboard, or lose/upgrade a device, with Backup & Sync enabled, your Microsoft SwiftKey Account will retain all your personal language data. The next time you use Microsoft SwiftKey, all you need do is sign into your same Microsoft SwiftKey Account and get typing!

Sync:
Your most current words and phrases will be available on all devices signed into your Microsoft SwiftKey Account. Entering a new word or phrase on one device will automatically sync up to all of your other connected devices. 

2 - How to enable/disable Backup & Sync

To enable/disable Backup & Sync:

1. Open the Microsoft SwiftKey app from your device.
2. Tap ‘Account’.
3. Next tap ‘Backup & Sync’.
4. Check/uncheck ‘Backup & Sync.

3 - How to sync your language data

The Backup & Sync screen will tell you when your data was last saved to the Cloud.

To manually perform a sync just tap the circular arrow icon.

4 - Removing your language data

Please note that disabling Backup & Sync will not automatically remove your Microsoft SwiftKey Account data.

If you would like to clear your data, you will need to do this separately. For information on how to do so, please see the article, How do I clear my learned language data?.

1. Microsoft SwiftKey and your data
• Does Microsoft SwiftKey collect personal data like credit card numbers and passwords?
• Microsoft SwiftKey is predicting my password - how do I stop it doing this?
2. How to remove your remote data
3. How to delete your local language model
4. How to logout of your Microsoft SwiftKey Account
5. How to remove your Microsoft SwiftKey Account
6. How to unsubscribe from Microsoft SwiftKey product emails
7. How to turn off notifications for Microsoft SwiftKey

1 - SwiftKey and your data

First, please note that unless you have opted in to use a Microsoft SwiftKey Account on your Android device, all personal and language data generated by Microsoft SwiftKey is stored locally on your device and is never transferred.

What about credit card numbers and passwords?

Your Microsoft SwiftKey Keyboard does not learn anything from fields marked as password fields, nor does it remember long numbers such as credit card numbers.

The warning message from Google that says Microsoft SwiftKey may be able to collect ‘all the text you type, including personal data like passwords and credit card numbers’ (pictured below) is a part of the Android operating system that appears when any third party keyboard is enabled.

Microsoft SwiftKey is predicting my password - how do I stop it doing this?

Microsoft SwiftKey is designed never to learn from or predict what you enter in a specified password text field. It is up to the website or application you are logging into to build that specification into the field.

However, there are some situations out of our control where your password might be remembered by the prediction engine. The usual culprits are:

1. You previously sent an SMS message containing your password.
2. A typed password in an email.
3. In some cases, websites or apps do not correctly inform Microsoft SwiftKey that a particular field was a password field.
4. If you use the 'show password' option on an app or website, that text field will no longer be identified as a password field.

If you find your password is being predicted, you can easily remove the word from your Microsoft SwiftKey dynamic language model by long-pressing on the word in the prediction bar when it is shown and tapping ‘Remove’.

2 - How do I remove my remote data?

You can be signed up for a Microsoft SwiftKey Account to access your Themes, but disable other cloud services that may involve sharing potentially personal data with our servers. To do this follow these steps:

1. Open the Microsoft SwiftKey app from your device.
2. Tap ‘Account’.
3. Next tap ‘Backup & Sync’.
4. Uncheck ‘Backup & Sync’ to disable this feature.
5. From the Account menu tap 'Delete personalized dictionary backup' (this will remove any data already associated with your account).
6. Tap ‘Delete’ to confirm.

3 - How do I delete my personalized dictionary backup?

1. Open the Microsoft SwiftKey app from your device.
2. Tap 'Account'.
3. Tap 'Delete personalized dictionary backup'.
4. Tap 'Delete' to confirm.

4 - How do I log out of my Microsoft SwiftKey Account?

If you don't want any future data to be learned, then you will need to log out of your Microsoft SwiftKey Account which you can do so by following the below steps:

1. Open the Microsoft SwiftKey app from your device.
2. Tap 'Account'.
3. Tap ‘Log out of Microsoft SwiftKey Account’. 

5 - How do I remove my Microsoft SwiftKey Account?

1. Open the Microsoft SwiftKey app from your device.
2. Tap ‘Account’.
3. In the bottom section tap ‘Delete Microsoft SwiftKey Account’.
4. Tap the ‘Delete’ option in the dialog box.

• How to navigate the keyboard
• How to switch to another Japanese layout
• How to set up flick/cycle input for Hiragana layout

1 - How to navigate the keyboard

Microsoft SwiftKey uses a standard structure for Japanese, mainly including:

• candidate bar
• extended candidate menu
• flick/cycle input on Hiragana layout

We hope those technical names will help you have a better understanding of how Japanese works on your Microsoft SwiftKey Keyboard.

  Hiragana layout                                                  Romaji layout

Candidate bar

Extended candidate menu

2 - How to switch to another Japanese layout

Your Microsoft SwiftKey Keyboard offers two different Japanese layout options, but fortunately it's easy to switch to a different layout. To do this:

1. From Toolbar: Tap the three dots ... then select the 'Layouts' icon.
2. You'll see all of the languages you've installed - tap to select one. 
3. Scroll left and right to cycle between the different layout options. The selected layout will be made default.

3 - How to set up flick/cycle input for Hiragana layout

Microsoft SwiftKey supports Japanese flick on behaviour setting from version 7.4.8 onwards.

The option to enable flick on behaviour is available to all users with 'Japanese' language.

1. Open the Microsoft SwiftKey app
2. Tap 'Typing'
3. Select 'Japanese - flick on behaviour'
4. Change flick behaviour to suit your typing style

The Microsoft SwiftKey Keyboard for Android currently supports 500+ languages, and you can enable up to 5 languages at once.

Read more: How to use Microsoft SwiftKey with more than one language

If a language is shown on the list below, but you can't see it in the app, tap the circular arrow to force a refresh.

The following list is regularly updated.

- Abua
- Acehnese
- Adele
- Adioukrou
- Afar
- Afrikaans
- Aghul
- Ahanta
- Aja
- Akan (Twi)
- Albanian
- Alsatian
- Amharic
- Anufo
- Arabic *
- Arabic (Egypt)
- Arabic (Levant)
- Aragonese
- Aramaic (Sureth)
- Aramaic (Turoyo)
- Armenian *
- Assamese *
- Assamese (English)
- Asturian
- Ayizo
- Aymara
- Azerbaijani *
- Bakwé
- Balinese
- Balochi
- Bambara
- Bandial
- Bangime
- Banjarese
- Baoulé
- Bariba
- Bashkir
- Basque
- Bavarian
- Bayot
- Belarusian
- Benga
- Bengali *
- Bengali (English)
- Bengkulu
- Berom
- Bete-Bendi
- Bhojpuri
- Bicolano Central
- Bimoba
- Bisa
- Bislama
- Blackfoot
- Bodo *
- Boko
- Bokobaru
- Bosnian
- Breton
- Buamu
- Buginese
- Bulgarian
- Buli
- Burmese *
- Burmese (Zawgyi)
- Busa
- Catalan
- Cebuano
- Central Kanuri
- Cerma
- Chamorro
- Chechen
- Chichewa
- Chinese (HK) !
- Chinese (PRC) !
- Chinese (TW) !
- Chinese (YUE)
- Chumburung
- Chuvash
- Cicipu
- Coptic
- Cornish
- Corsican
- Croatian
- Czech *
- Dagaare (Burkina Faso)
- Dagaare (Ghana)
- Dagbani
- Dan - Dangme
- Danish *
- Deg
- Delo
- Dendi
- Dhivehi (English)
- Dhivehi (Maldivian)
- Dinka
- Ditammari
- Dogri *
- Dutch (Belgium) *
- Dutch (Netherlands) *
- Dzongkha
- Eastern Karaboro
- Edo
- Efik
- Ejagham
- English (Australia) ^
- English (Canada) ^
- English (India)
- English (United Kingdom) ^
- English (United States) ^
- Esperanto
- Estonian *
- Ewe
- Fanti
- Farefare
- Faroese *
- Fijian
- Filipino
- Finnish *
- Fongbe
- French (Belgium)
- French (Canada) ^
- French (France) ^
- French (Switzerland)
- Frisian *
- Friulian
- Fulani
- Ga
- Gagnoa Bété
- Gagauz
- Galician
- Gallo
- Garifuna
- Gayo
- Gen
- Georgian *
- German (Germany) ^*
- German (Switzerland) *
- Gikyode
- Gilaki
- Godié
- Gokana
- Gonja
- Gourmanchéma
- Grebo
- Greek
- Greenlandic
- Griko
- Gude
- Gujarani
- Gujarati *
- Gujlish *
- Gun-Gbe
- Gusilay
- Haitian Creole
- Hanga
- Hani
- Hausa
- Hawaiian
- Hdi
- Hebrew
- Hiligaynon
- Hindi *
- Hinglish *
- Hmong (China)
- Hmong Daw
- Hokkien
- Hungarian *
- Ibibio
- Icelandic *
- Igala
- Igbo
- Ikwere
- Ilocano
- Indonesian *
- Inuinnaqtun
- Inuktitut (Latin)
- Irish Gaelic
- Isekiri
- Isoko
- Italian ^
- Iu Mien
- Ivbie North-Okpela-Arhe
- Izere
- Jamaican Creole
- Japanese !
- Javanese
- Jèrriais
- Jola-Fonyi
- Jola-Kasa
- Ju|'hoan
- Jukun Takum
- Jula
- Kabardian
- Kabyle
- Kamwe
- Kannada *
- Kannada (English)
- Kanuri
- Kapampangan
- Karakalpak
- Kasem
- Kashmiri (India) *
- Kashmiri (Pakistan)
- Kashubian
- Kawi
- Kazakh
- Kazakh (Latin)
- Khana
- Khandeshi
- Khasi
- Khmer *
- Khoekhoe
- K’iche
- Kikongo
- Kikuyu
- Kiribati
- Kirundi
- Kituba
- Konkani *
- Konkani (Kannada) *
- Konkomba
- Konni
- Kono
- Korean *
- Kouya
- Krio
- Kukele
- Kumyk
- Kuranko
- Kurdish (Kurmanji)
- Kurdish (Sorani)
- Kurpian
- Kusaal
- Kutep
- Kuwaa
- Kuwaataay
- Kyrgyz
- Lak
- Lama
- Lao *
- Latgalian
- Latin
- Latvian
- Lelemi
- Lezgian
- Ligurian
- Limba
- Limburgish
- Lingala
- Lingua Franca Nova
- Lisu
- Lithuanian
- Longuda
- Lombard
- Low German *
- Lower Sorbian
- Lubila
- Luganda
- Lukpa
- Lumbu
- Luo (Dholuo)
- Luxembourgish *
- Lyélé
- Macedonian
- Mada
- Madurese
- Maithili *
- Makassarese
- Makhuwa
- Malagasy
- Malay
- Malayalam *
- Malayalam (English)
- Maltese
- Mam
- Mamara Senoufo
- Mampruli
- Manado Malay
- Mandingo
- Manipuri *
- Manipuri (Meitei Mayek)
- Manx
- Maori
- Maranao
- Marathi *
- Marathi (English)
- Marshallese
- Marwari
- Masurian
- Mauritian Creole
- Meadow Mari
- Megrelian
- Mende
- Minangkabau
- Mirandese
- Miskito
- Miyobe
- Mizo
- Moba
- Mokole
- Mongolian (Cyrillic)
- Mongolian (Traditional)
- Mossi
- Mumuye
- Mwaghavul
- Mwan
- Nahuati
- Naro
- Nauruan
- Neapolitan
- Nepali *
- Nepali (English)
- Ngangam
- Nias
- Nigeria Mambila
- Nigerian Fulfulde
- Nigerian Pidgin
- Ninzo
- N'ko
- Nkonya
- Norman
- Northern Grebo
- Northern Sami
- Northern Sotho
- Norwegian (Bokmål) *
- Norwegian (Nynorsk) *
- Ntcham
- Nuosu
- Nzema
- Obolo
- Occitan
- Odia (English)
- Ogbia
- O'odham
- Oriya *
- Oromo
- Ososo
- Ossetic (Digor)
- Ossetic (Iron)
- Paasaal
- Palauan
- Palenquero
- Pangasinan
- Panglish
- Papiamento (Aruba)
- Papiamento (Curaçao)
- Pashto
- Persian (Farsi) *
- Persian (Latin)
- Piedmontese
- Plapo Krumen
- Polish
- Portuguese (Brazil) ^
- Portuguese (Portugal) ^
- Pulaar
- Punjabi *
- Punjabi (Pakistan)
- Punu
- Quechua (Southern)
- Rapa Nui
- Romanian *
- Russian
- Rusyn
- Rutul
- Rwanda
- Sakha
- Sami (Northern)
- Samoan
- Samogitian
- Sango
- Sanskrit *
- Santali *
- Santali (Ol Chiki script)
- Saramaccan
- Sardinian
- Sassarese
- Scots
- Scottish Gaelic
- Serbian
- Serbian (Cyrillic)
- Serer-Sine
- Sesotho
- Seychellois Creole
- S'gaw Karen
- Shan
- Shina
- Shona
- Shughnani (Afghanistan)
- Sicilian
- Silesian
- Sindhi (India) *
- Sindhi (Pakistan)
- Sinhala *
- Sinhala (English)
- Sissala
- Slovak
- Slovenian
- Somali
- Songhay
- Soninke
- Southern Birifor
- Southern Bobo Madaré
- Southern Ndebele
- Southern Nuni
- Southern Samo
- Spanish (Latin America) ^
- Spanish (Spain) ^
- Spanish (United States) ^
- Sundanese
- Supyire Senoufo
- Swahili *
- Swazi
- Swedish *
- Sylheti
- Syriac
- Tabasaran
- Tai Nüa
- Tajik
- Tamasheq
- Tamazight
- Tamil *
- Tamlish
- Tampulma
- Tatar
- Telugu *
- Telugu (English)
- Tetum
- Thai *
- Themne
- Tibetan
- Tiéyaxo Bozo
- Tigrinya
- Tiv
- Tok Pisin
- Toki Pona
- Tongan
- Toro So Dogon
- Toura
- Tsakhur
- Tsikimba
- Tshishingini
- Tsonga
- Tswana
- Tulu
- Tumulung Sisaala
- Turkish *
- Turkmen
- Tuvan
- Tuwuli
- Udmurt
- Ukrainian *
- Upper Sorbian
- Urdu *
- Urdu (English)
- Urhobo
- Uyghur
- Uzbek
- Vagla
- Venda
- Venetan
- Vietnamese
- Võro
- Xaasongaxango
- Waama
- Walloon
- Waray
- Welsh
- Wè Northern
- Wè Southern
- Wolof
- Wymysorys (Poland)
- Xhosa
- Yiddish
- Yoauré
- Yoruba
- Yucatec Maya
- Zazaki
- Zulu

(^ = neural, * = no smart space, ! = no Flow)

If your language is not listed you can ask for it to be added by clicking here.

Your Microsoft SwiftKey Keyboard allows you to use up to five languages simultaneously.

We’ve enhanced our multilingual support framework to make it even more effective, by constantly scanning input text to estimate which of the enabled languages are being used, and adjusting predictions accordingly.

Microsoft SwiftKey currently supports 500+ languages on Android. Click here to see the full list.

1. How to add a Language Pack
2. How to update a Language Pack
3. How to remove a Language Pack
4. How to change layouts

1 - How to add a Language Pack

To add a Language Pack, either:

• Open the Microsoft SwiftKey app: Tap 'Languages'
  
  

Or

• From Toolbar: Tap the three dots ... > select the 'Layouts' icon > tap the 'Globe' icon.

Then:

1. Choose the language(s) you want to download from the list.
2. Your language(s) will automatically be enabled.

For languages with the same alphabet/layout, there is no need to switch between languages - you just start typing and your Microsoft SwiftKey Keyboard figures out which language you are using!

For languages with different alphabets (i.e. English and Russian), simply slide left or right on the spacebar to switch between them.

2 - How to update a Language Pack

To update your installed Language Packs, either:

• Open the Microsoft SwiftKey app: Tap 'Languages'

Or

• From Toolbar: Tap the three dots ... > select the 'Layouts' icon > tap the 'Globe' icon.

Then:

1. Tap the circular arrow in the top-right corner of the app to update all installed Language Packs. (Alternatively, you can always update a Language Pack manually should an 'Update' prompt appear).

3- How to remove a Language Pack

To delete/uninstall a Language Pack, either:

• Open the Microsoft SwiftKey app: Tap 'Languages'.
• From Toolbar: Tap the three dots ... > select the 'Layouts' icon > tap the 'Globe' icon.

Then:

1. Uncheck the Language Pack you want to delete.
2. Long press to delete the language.
3. A dialog box will appear asking you to confirm your actions. Select 'Delete'.

4- How to change layouts

In order to accommodate for multiple languages, your Microsoft SwiftKey Keyboard offers a number of different keyboard layouts.

Read more: How do I change the keyboard layout (e.g. QWERTY to AZERTY)?

If SwiftKey Keyboard has stopped predicting your learned language data, it means that your language model has gotten corrupted. This requires that we restore a previous version of your language model that does work. Please try these simple steps to force a restore:

1. Make sure you already have SwiftKey Account Backup & Sync turned on, otherwise the next steps will remove all your data
2. Open the SwiftKey app from your device
3. Tap ‘Account’
4. Scroll down and tap 'Log out of SwiftKey Account'
5. Sign back into your SwiftKey Account with the same Google account

This should help restore your learned language data.

1. What is Transliteration?
2. Which languages support Transliteration?
3. How to download and update your layouts
4. How to use Transliteration
5. How to turn Transliteration off

1 - What is Transliteration?

In Microsoft SwiftKey, the transliteration feature allows you to type phonetically using the Latin or QWERTY keyboard layout, and show script predictions that match the word being typed. You can make your selections by tapping on a word in the prediction bar.

For these languages, your Microsoft SwiftKey Keyboard will automatically offer you two layout keyboard options:

QWERTY layout

And Native script layout

2 - Which languages support Transliteration?

We currently support transliteration in the following languages:

- Bangla
- Hindi
- Gujarati
- Kannada
- Malayalam
- Marathi
- Odia
- Persian
- Punjabi
- Tamil
- Telugu
- Urdu

3 - How to download and update your layouts

If you have newly installed your Microsoft SwiftKey Keyboard or downloaded one of these languages, then you will automatically be using the new layout. However, if you were previously using any of these languages, you will need to manually switch to the new layout if you wish to use it.

To do this:

1. Open Microsoft SwiftKey app from your device
2. Tap 'Languages'
3. Locate your chosen Language from your list
4. If the 'Update' prompt is showing tap to download the latest version
5. Tap to change to a new layout

4 - How to use Transliteration

You can easily shift between QWERTY and Native Script layouts by either swiping left or right on the spacebar, or by tapping and holding the spacebar and selecting the layout you would like.

Note: Microsoft SwiftKey Tamil layout follows the Tamil 99 Convention.

When you are in the QWERTY layout, you will see both Latin script predictions and native script predictions. When in the Native Script Layout, you will see only predictions in that script language.

You're not limited to just using one at a time either. If using the QWERTY layout, you will see Transliteration predictions for scripts of your currently-enabled languages.

With Transliteration there is often a need to offer more predictions. While using these languages, your Microsoft SwiftKey Keyboard will offer more space for this very purpose. Just tap the arrow to the far right of your prediction bar, then add words as normal by tapping to select.

The top row of the keyboard is a vowel row, that displays correct Matra as you type the letters:

As you start typing, the very first key on the first row shows the relevant half letter:

You can access additional letters and difficult characters by pressing the 'Ksha Tra Gya' key:

And access a number pad by pressing the 123 key, and then the local number 123 key:

 

Quick punctuation can be inserted using the punctuation slider like this:

Microsoft SwiftKey will still learn words you type and add them to your dictionary (or language model), but currently will not learn new transliteration maps. This means that if you teach Microsoft SwiftKey a new word in Hindi, it will not be able to match that automatically against a phonetic-based QWERTY script entry.

5 - How to turn Transliteration off

If you don't want to type in native script we offer a toggle that disables the Transliteration feature - letting you use Latin instead.

The setting can be found in the Typing menu.

Many words will be automatically corrected to include accents, so there is no need to do anything special.

To manually add accents to your words, long press (press and hold) on the letter and choose the accented character by sliding your finger to the letter of your choice.

Your Microsoft SwiftKey Keyboard automatically detects which accents are used in the languages you have enabled. If you wish to enable all accented characters:

1. Open your Microsoft SwiftKey app
2. Tap 'Layout & keys'
3. Check ‘Accented Characters'

You can customise your keyboard experience even further by enabling keypress sounds.

There are four keypress sound profiles in total to choose from: ‘Modern’, ‘Android’, ‘Traditional’ and ‘Blip’.

To select your sound simply:

1. Open the Microsoft SwiftKey app
2. Select 'Sound & Vibration'
3. Ensure 'Keypress sound volume' is turned on
4. From the 'Keypress sound profile' options, select the sound of your choosing

You can turn sounds on and off, turn haptic (vibration) feedback on and off, change the sound your keypress makes and the length of vibration. 

To access 'Sound & Vibration' settings:

1. Open the Microsoft SwiftKey app from your device
2. Tap 'Sound & Vibration'

To change volume or vibration:

1. Check or uncheck 'Keypress sound volume' or 'Keypress vibration'
2. Change volume or strength of vibration using the sliders

To change the keypress sound:

1. Check or uncheck 'Keypress sound volume'
2. Choose a new keypress sound profile from the four on offer: ‘Modern’, ‘Android’, ‘Traditional’ and ‘Blip’.

Microsoft SwiftKey works with some physical (Bluetooth) keyboards, but with hundreds of different models available functionality will vary.

Once you've successfully paired your keyboard to your device you'll be able to access the physical keyboard settings from within Microsoft SwiftKey.

1. How to pair your Bluetooth keyboard
2. How to change physical keyboard layout settings
3. Language settings
4. How to configure Physical Keyboard settings
5. How to use Keyboard shortcuts
6. Troubleshooting

1 - How to pair your Bluetooth keyboard

1. Enable Bluetooth on your device
2. Power on your physical keyboard
3. Open your 'Bluetooth' settings and tap on the keyboard you want to add. You might be asked to type a code on your keyboard to confirm the pairing.
4. After a successful pairing, a Notification may appear that prompts you to configure the keyboard. If this doesn't happen you can go your device's 'Languages & Input' menu and tap 'Physical keyboard'. You'll need this to set your language settings as explained below.
   

2 - Change physical keyboard layout settings

Your physical keyboard doesn't inherit your Microsoft SwiftKey layout settings. Instead you have to set them separately.

To do this:

1. Open your device's 'Settings' menu. Now look for 'Languages & Input' (depending on your model this might be worded slightly differently). 
2. Select 'Physical Keyboard'.
3. Find your keyboard model, and tap on 'Microsoft SwiftKey Keyboard'.
4. Choose the layout you want your physical keyboard to type with. 
   

3 - Language settings

You're still able to select up to five languages for use through the Microsoft SwiftKey 'Languages' menu.

While typing you can switch between languages by either:

• Tapping the 'Globe' icon and selecting a language from the list

Or

• On your physical keyboard press 'Ctrl+Shift' to cycle through your available options

4 - Configure Physical Keyboard settings

Microsoft SwiftKey also has its own 'Physical keyboard' settings. To access these, either:

1. Open the Microsoft SwiftKey app from your device
2. Tap 'Typing'
3. Adjust the physical keyboard settings as necessary

5 - Keyboard shortcuts

We've added a number of keyboard shortcuts to Microsoft SwiftKey when using an external keyboard.

• Press 'Ctrl+up/down' arrow key to expand/shrink the prediction bar when using Asian languages.
• Press 'Ctrl' followed by a number (1-9) to insert the respective prediction.
• Press 'Ctrl+Shift' to switch between languages

From Android 7.0 onwards your device will also have its own selection of shortcuts available. To see a full list tap on the 'Keyboard shortcuts helper' prompt in the Android Keyboard assistance menu.

6 - Troubleshooting

If your Bluetooth keyboard experience looks different or your keyboard shortcuts aren't working, please ensure you're using the latest version of Microsoft SwiftKey available in the Google Play Store.

To hide the onscreen Microsoft SwiftKey Keyboard please see this article.

Using a BlackBerry? These keyboards don't fall into our Bluetooth/physical keyboard classification and therefore can't be used in this way.

To turn off autocorrection, follow the below steps:

1. Open your Microsoft SwiftKey app
2. Tap 'Typing' 
3. Uncheck 'Quick prediction insert' and/or 'Autocorrect'

Please note this will not turn off the prediction bar. 

Read more: Can I turn off the Microsoft SwiftKey prediction bar?

Within your Microsoft SwiftKey Keyboard, there are three available options with regards to how the spacebar functions.

1. (No autocorrect selected) Spacebar will always insert a space – This means that pressing the spacebar will not affect your predictions or what you are typing. It will simply function as a spacebar. Your words will not be corrected or completed unless you tap the prediction buttons.
   
   
2. (Autocorrect selected) Spacebar will complete the current word– Selecting this option means that pressing spacebar when typing a word will automatically enter the middle prediction. If you are not currently typing, then spacebar will simply enter a space, or a period if a space is already present (uncheck 'Quick period' to disable this). 
   
   
3. (Auto insert prediction selected) Spacebar will always insert a prediction – Selecting this option means that pressing spacebar always enters the middle word prediction (plus one space), including next words. The option will never enter a space alone. 

To change the function of your spacebar (adjust your autocorrection settings), please follow the below steps.

1. Open your Microsoft SwiftKey app
2. Tap 'Typing'

You can turn Autocaps on and off by following the below instructions:

1. Open your Microsoft SwiftKey app
2. Tap 'Typing'
3. Check/uncheck the Auto capitalize option

We've added Search to your Toolbar to enable you to quickly search and share directly from your Microsoft SwiftKey Keyboard.

1. What is Search for Microsoft SwiftKey Keyboard?
2. How to use Search
• How to perform a Search
• How to share your results
• How to take a screenshot
3. FAQs
• Why can't I see Search in my Toolbar?
• I have a Sony device
• Do I have to use Bing? I want Google
• How do I delete my Search history?
• What happens if I type in a URL?
• Can I Search using Incognito Mode?
• I have an iPhone can I get Search too?

1 - What is Search for Microsoft SwiftKey Keyboard?

With Search you're able to quickly find and share anything from the web on your keyboard. There’s no app-switching so you don't even need to leave the conversation.

Microsoft SwiftKey uses Bing to surface Search results, then you can choose either to send the whole page or take a screenshot of part of the page to share with your contacts.

All users running Microsoft SwiftKey 7.2.3 and above are able to access the Search feature from their Toolbar.

2 - How to use Search

Follow these steps to Search and share in just a few quick taps:

How to perform a Search

1. Tap into the Search box on your Toolbar
2. Type the words or phrase you want to Search for

Your Search results will be displayed over your Microsoft SwiftKey Keyboard.

Now you can either send the result to your contacts or take a screenshot.

How to share your results as a link

Tap the 'Send' icon. This will share the whole Search results page with your contact as a link.

How to share your results as a screenshot

Use the screenshot tool to crop Search results and share snippets of webpages with your contacts.

1. Tap the 'Screenshot' icon
2. Drag the edges of the boundary box to crop part of the webpage. (You can hit 'Reset' if you make a mistake).
3. Tap 'Send' when you're happy with your selection.

    

3 - FAQ

Why can't I see Search in my Toolbar?

Please ensure you have updated your Microsoft SwiftKey Keyboard to at least 7.2.3 in order to use Search.

I have a Sony device

We're sorry but Sony devices do not support Search.

Can I choose my Search provider?

Microsoft SwiftKey has added flexibility for you to select between Bing and Google based on your personal preferences. To select between these two options:

1. Open your Microsoft SwiftKey app
2. Tap 'Rich input'
3. Tap 'Search engine'

How do I delete my Search history?

We display your three most recent Searches in the Search box. Long press on a Search query to remove it from your history.

What happens if I type in a URL?

The Search box also works as a web browser, so you can type in a website URL and browse the web from your Microsoft SwiftKey Keyboard.

e.g. www.xbox.com

Can I Search using Incognito Mode?

Yes. If Incognito is active on your Microsoft SwiftKey Keyboard, we will respect your preferences when opening the embedded browser with your Search results.

I have an iPhone can I get Search too?

For the moment Search is only available on our Microsoft SwiftKey Keyboard for Android.

1. How to access the Toolbar
2. What's in the Toolbar?
• GIFS
• Stickers
• Settings
• Themes
• Clipboard
• Collections
• Location
• Calendar
• Layout Switcher
• One-handed, Float, and Thumb mode
• Translator
• Customizer
• Account
• Resize
• Emoji
• Incognito
• Autocorrect
• Search
• Messaging Center
3. Where did the SwiftKey Hub go?

1 - How to access the Toolbar

Toolbar is home to all your favorite Microsoft SwiftKey features and useful settings.

Toolbar is easily accessible from your Microsoft SwiftKey Keyboard. Just tap the  icon to the left of the prediction bar to open/expand Toolbar.

If you wish to close your Toolbar, tap the icon to hide it.

2 - What's in Toolbar?

Toolbar is home to the following features: 

GIFS

Add and send animated images from all your favorite apps. Use the search function to find that perfect GIF for every occasion.

Read more: How to add and search for GIFS

Stickers

If you like GIFS you'll love Stickers too! Add some virality to your conversations with both static and animated Stickers. 

Read more: How to use Stickers

Settings

If you want to get under the hood and see how Microsoft SwiftKey ticks, Settings is a good place to start.

Themes 

Microsoft SwiftKey offers many themes to enable you to truly make your keyboard your own. 

Tap the 'Palette' icon to scroll through our default themes, or press 'View more Themes' to be shown every design currently available to download. 

Clipboard

The Clipboard houses all of the text you've copied for later use. The Clipboard allows you to copy and paste clips or create Shortcuts for faster insertion.

Read more: How does the Clipboard work?

Location

Easily share your Location with family and friends. Just tap the 'Location' button and Microsoft SwiftKey will insert your current address. You can choose from various nearby locations too.

Read more: How to share your Location

Calendar

Handily share meeting times and appointments to your contacts with just a few taps. 

Read more: How to use Calendar

Layouts

Tapping the Layouts icon allows you the freedom to change your Languages and Layouts without opening the SwiftKey app fully. 

Read more: How do I change the keyboard layout (e.g. QWERTY to AZERTY)?

One-handed, Float, and Thumb mode

One-handed mode is a compact, reduced-width keyboard, designed for one handed typing.

Float mode offers you the freedom to move and position your Microsoft SwiftKey Keyboard wherever you like.

The thumb layout offers you a split keyboard.

Translator

We’ve integrated Microsoft Translator into Microsoft SwiftKey Keyboard. This gives you a fast and seamless way to use Translator's features in the context of what you’re already doing. No more switching apps or copying and pasting back and forth.

Customizer

The Toolbar Customizer allows you to tailor your Toolbar just how you want it; rearrange the order of icons, plus it acts as an overflow menu for all those icons you don't have room to show. 

Account

Get quick access to your Microsoft SwiftKey Account settings from here.

Resize

Drag the boundary boxes to resize and reposition your Microsoft SwiftKey Keyboard.

Emoji

Press for quick access to all the Emoji you love.

Incognito

If you don't want your Microsoft SwiftKey Keyboard to learn your words just tap the Incognito icon to switch it on. Tapping on the icon once more will exit Incognito mode and let Microsoft SwiftKey learn from you again.

Autocorrect

A handy shortcut that will toggle autocorrect on and off as your choose.

Search

Use Bing or Google to quickly search and share directly from your Microsoft SwiftKey Keyboard.

Messaging Center

Messaging center is a place to learn more about our newest features, along with tips to help you get the most out of your Microsoft SwiftKey Keyboard.

3 - Where did the SwiftKey Hub go?

Toolbar replaces the SwiftKey Hub that was previously accessible by tapping on the ‘hamburger’ menu on the far left of the prediction bar.

1. What is the Clipboard?
2. How to use the Clipboard
• How to copy text to your Clipboard
• How to paste from your Clipboard
• How to delete Clipboard contents
• How to manage your saved clips
3. How to use Shortcuts with Clipboard
• How to create a Shortcut
• How to insert a Shortcut
• How to edit or delete a Shortcut

1 - What is the Microsoft SwiftKey Clipboard?

When typing with your Microsoft SwiftKey Keyboard, you have the option to copy text and save it for later use. This could be for a quick copy/paste job or something long-form like an email or social media update. Whatever the case, it works for a short-term or long-term saving of text selections on your phone.

2 - Using the Clipboard

Next we'll guide you through all of the Clipboard's useful functions.

Copy text to your Clipboard

There are two ways to copy text.

Tap into a text field, highlight the text you want copied and select 'Copy'.

Alternatively:

1. Open the Toolbar by tapping the icon.
2. Tap on the 'Clipboard' followed by the 'pencil' icon.
3. Click + to add a new clip.
4. Type your text into the 'Clip content' field. Tap 'Save'.

Paste from your Clipboard

1. Open the Toolbar by tapping the icon.
2. Tap the Clipboard icon. This is where you'll find your saved clips.
3. Tap on a clip to paste into your text field.

How to delete Clipboard contents

From the Clipboard itself, a quick swipe left or right will delete a saved clip. This can be reversed by tapping 'Undo' immediately after.

Manage your saved clips

Your clips can be pinned to the top of your Clipboard by selecting the pin icon to the right of each selection. Pin copied clips to stop them expiring after 1 hour.

You can also reorder your clips by long-pressing and dragging up or down in the list.

3 - How to use Shortcuts with Microsoft SwiftKey Keyboard

This feature allows you to create a shortcut to any phrase you've saved on the Clipboard. So if you tire of typing out your address, why not add it as a shortcut instead? It doesn't need to be limited to that - use it for any of your most commonly-used phrases to save even more time.

How to create a Shortcut

1. Open the Toolbar by tapping the icon.
2. Tap on the 'Clipboard' followed by the 'pencil' icon. Any clips you've previously saved will appear here.
3. Tap onto a clip and enter some text into the shortcut field. For example: use something memorable like 'Home1' for your address details. Remember to tap 'Save' when done. 

How to insert a Shortcut

When you type a shortcut your clip content will appear on the prediction bar. Tap on it to insert it into the conversation.

How to edit or delete a Shortcut

1. Tap into the clip containing the shortcut you wish to remove.
2. Erase the text in the shortcut field (or replace it with something else). Tap 'Save'.

You can now send locations to anyone without leaving the keyboard.

The location feature is now available in the US, India, Russia, Indonesia, Germany, Italy, Spain, Mexico, France, Turkey, United Kingdom, Poland, Brazil, South Africa, Malaysia, Austria, Netherlands, Canada, Argentina, Australia, Belgium, Japan, South Korea, Taiwan, Switzerland and Hong Kong. 

Your Collection is a place to store all the stickers and photos you've personalized.
 

To access your Collection:

1. Open the Toolbar by tapping the icon
2. Select the 'Stickers'  icon
3. Tap the 'Pin' icon

Any Stickers you've created using your own images will be saved to your Collection by default.

If you've added text to a sticker from a pack (and wish to save it for later use), tap the 'Pin' icon to save to your Collection. 

If you no longer wish to display the Sticker in your Collection, long press on it and choose 'Delete' when prompted.

1. What is Translator for Microsoft SwiftKey?
2. How many languages does Translator Support?
3. How to use Translator
• Typing with Translations
• Picking a language
4. How to Translate offline
• To use Translator offline
5. FAQ

1 -What is Translator for Microsoft SwiftKey?

Microsoft Translator is now available to use from your Microsoft SwiftKey Keyboard. 

Translator for Microsoft SwiftKey enables you to quickly and easily translate text in over 60 languages without ever leaving your keyboard.

2 - How many languages does Translator Support?

Just like Microsoft Translator, Microsoft SwiftKey’s translation smarts support 60+ languages. A full list is provided below under FAQ

3 - How to use Translator

Typing with Translations

Microsoft SwiftKey Translator is perfect for messaging (or any back and forth interactions). Take the following example that shows a conversation between two people. One of them is fluent in German, the other isn’t. Microsoft SwiftKey Translator can help by translating both as you write and read messages.

1. Copy the text you need translated.
   
   
   
   
2. Microsoft SwiftKey Translator will detect the language used and display the translated text above your keyboard.
   
   
   
   
3. Tap the ‘X’ or hit ‘Reply’ to clear the translation bar.
   
   
4. Now begin to type your reply - you’ll see Microsoft SwiftKey Translator translates from the native typing language to German on the fly.
   
   

Picking a Language

Microsoft SwiftKey Translator does a good job of detecting languages used. But language options can be specified should you choose to change the input and output.

Tap onto an arrow to open the language picker menu.

4 -How to Translate offline

Microsoft SwiftKey Translator has been designed to work online, but if you download the Microsoft Translator app from the Google Play Store you’ll be able to use it offline too.

To use Translator offline

1. Get Microsoft Translator from Google Play.
2. Open Microsoft Translator.
3. Tap the three dots in right-hand corner of your screen.
   
   
   
   
4. Select ‘Offline Languages’ from the menu.
   
   
   
   
5. Pick a language you’d like to use offline from the list. File sizes may be large so we’d recommend connecting to WiFi first.
   
    

5 -FAQ

• I don’t have a Translator icon.
   
  Translator is only available on Microsoft SwiftKey 7.1.4 and above. Please make sure you’re using the latest version to take advantage of this new feature.  
  
  
• What are the 60+ languages offered?
  
  Translator supports the following languages:  Afrikaans, Arabic, Bangla, Bosnian (Latin), Bulgarian, Cantonese (Traditional), Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Fijian, Filipino, Finnish, French, German, Greek, Haitian Creole, Hebrew, Hindi, Hmong Daw, Hungarian, Indonesian, Italian, Japanese, Kiswahili, Korean, Latvian, Lithuanian, Malagasy, Malay, Maltese, Norwegian, Persian, Polish, Portuguese, Quer'etaro Otomi, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Tahitian, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Welsh, and Yucatec Maya. 
  
  
• Is Translator available for iOS?
  
  Translator is not currently available for Microsoft SwiftKey on iOS. 

Introducing Puppets
How to create your Puppet
How does it work?
Tips for using Puppets
Data and Privacy

As of September 2020 Puppets has been removed from Microsoft SwiftKey Beta. Puppets was very much a Beta feature and a work in progress. The support content on this page is being preserved for archival purposes only.

Introducing Puppets

Puppets was an interactive and experimental feature that allowed you to control your own virtual character. There were five different animated characters: Dinosaur, Panda, Cat, Owl or Dog – and each Puppet mimicked your facial expressions and head movements.

You could also record short videos of your Puppet in action, and then share recordings to your friends and family.

How did it work?

Puppets used AI which has been trained using thousands of images and videos of people making different expressions to track and record facial movements.  The feature understood  everyone’s unique face shape by using facial anchors such as the corner of the eyes. Puppet animation was then achieved by transferring those tracked human facial expressions and head motions to the Puppet in real-time.

How to create your Puppet

Puppets lived in your Toolbar. But you'd only see the icon if your phone satisfied the minimum system requirements:

• Your phone is running Android 9.0 (Pie)
• Your phone is equipped with a minimum of 8GB RAM. Examples include: Samsung Galaxy S10, Google Pixel 4 XL, Huawei P30 Pro, and OnePlus 7 Pro.

To open Puppets:

1. Open your Microsoft SwiftKey Beta Toolbar
2. Tap on the ‘Panda’ icon to launch Puppets.

On first run the Panda will be picked as default – let the camera find your face

To pick another character

1. Tap on the Dinosaur, Cat, Dog or Owl icon.
2. You'll be prompted to sign into your Microsoft SwiftKey Account (if you're not signed-in already).
3. Press the ‘Download’ button. If you don’t want to use your data allowance, then make sure you connect to a Wi-Fi network first.

Once you've downloaded a character - just tap on its icon to switch. There's no need to repeat the other steps unless you sign out of your Microsoft SwiftKey Account, reinstall your Microsoft SwiftKey Keyboard, or use Puppets on an entirely new device.

To share your Puppet

Pressing the red ‘Record’ icon will let you record short video (and audio) snippets. Each clip is limited to 30 seconds in length.

You can then share these video and audio recordings directly to your friends and family through most Android messaging and social apps. 

If you'd like to share your Puppet with audio just tap the 'speaker' icon to toggle this on/off.

When you're done tinkering, tap 'Send' to share your character.

Tips for an enjoyable Puppets experience

Before you use the feature for the first time, you’ll see an animated graphic that shows you the best angle to hold your phone. 

To ensure best performance of your virtual puppet we recommend using the feature in a brightly lit environment, and your phone’s camera should have an unobstructed view of your face. 

And while your Puppet should work when wearing glasses, you’ll probably have less luck if used with pets!

When recording video your audio will be picked up too, so why not make your Puppet talk?

Data and Privacy

Images collected by the camera are not stored and not transmitted. They are in device memory for a few milliseconds to recognize the expression locally on device and are then discarded.

As of September 2020 Puppets has been removed from Microsoft SwiftKey Beta. Puppets was very much a Beta feature and a work in progress. The support content on this page is being preserved for archival purposes only.

1. How to access Microsoft SwiftKey Stickers
• From the Toolbar
• From the Emoji Key
2. Adding a Sticker to your conversation
• Downloading a Sticker Pack
• Creating your own Sticker
3. Edit and add text to your Sticker
4. Pin Stickers to your Collection
5. Stickers FAQ

For those times when text just isn't enough, stickers are just one of the ways, your Microsoft SwiftKey Keyboard allows you to express yourself in more than just words. 

1 - How to access Microsoft SwiftKey Stickers

It's easy to get at all the cool stickers your Microsoft SwiftKey Keyboard offers:

From the Toolbar

Toolbar can be opened by tapping the icon to the left of the prediction bar. 

Select the 'Stickers' icon.

From the dedicated emoji key

The dedicated emoji key is located on your keyboard, tap it and choose the 'Stickers' icon.

2 - Adding a Sticker to your conversation

Before you begin to delight your friends with stickers you'll first need to download some sticker packs or design one yourself.

At the time of writing we offer an assortment of different sticker packs. Plus there's the option to use your own image to create something unique, so you'll be discovering new favorites all the time!

Downloading a Sticker Pack

Scroll left and right to view the sticker packs available.

Press the 'Download pack' prompt (you'll only have to do this once for each pack).

Tap on a sticker to select it from the pack.

Creating your own Sticker

1. Tap the 'Pin' icon to open your Collection.
2. Press the 'Create sticker' button.
3. Select an image from your device.

You can also add text or pin your sticker to your Collection for later use. Press the blue 'Send' icon when you're done.

Because stickers are built into your Microsoft SwiftKey Keyboard, you can use them in practically any app you like. 

3 - Edit and add text to your Sticker

Tap the 'T+' icon to add text to your sticker.

Tap into the text box that appears.

Type your caption. Press 'Done' when you're finished.

Drag the boundary box to reposition your text on your Sticker. You can resize the text by long-pressing the small blue square.

Tap the 'X' to close the Sticker preview. 

4 - Pin Stickers to your Collection

Your Collection is a place where all of the Stickers you've saved and created live.

Any Stickers you've created using your own images will be saved to your Collection by default.

If you've added text to a sticker from a pack (and wish to save it for later use), tap the 'Pin' icon to save to your Collection. 

If you no longer wish to display the Sticker in your Collection, longpress on it and choose 'Delete' when prompted.

5 - Frequently Asked Questions

• It's not possible to add text to animated stickers.
• Text colour and font style can't be customised at this time.
• Sticker Packs have been designed to be downloaded quickly. However, we will remind you to connect to WiFi to avoid using your data. If a download fails we'll prompt you to try again. 

1. How to access GIFs using Microsoft SwiftKey
2. Adding a GIF to your conversation
3. Searching for GIFs
4. Common GIF issues
• GIFs are replaced by URLs
• Unable to reply with a GIF
• Data usage

If you love GIFs as much as we do, you'll be pleased to learn we've made it possible to search, discover and share your favorite GIFs directly from your Microsoft SwiftKey Keyboard.

1 - How to access GIFs

GIFS can be found by opening your Emoji panel.

To do this, either:

• Open the Toolbar by tapping the icon, then press the 'GIF' icon.

Or

• Tap the dedicated emoji key on your keyboard.

2 - How to add GIFs to your conversation

Adding and selecting a GIF works in exactly the same way as Emoji.

GIFs are housed in a number of different categories - these can be scrolled left and right.

Just tap on your GIF of choice to insert it into your message.

3 - How to search for GIFs

If you're struggling to find that perfect GIF, you might want to take advantage of the search tool.

1. Tap the magnifying glass icon.
2. Type into the search bar.
3. Microsoft SwiftKey will return your GIF search results.

4 - Common GIF issues

We are aware of the following limitations when adding GIFs (please note these are not reportable bugs):

GIFs are replaced by URLs

On some devices you'll find that it's not possible to attach them to a text message (resulting in your GIF being replaced with a URL).

This can happen for two reasons: because they exceed the maximum allowable file size, or certain networks impose limits which we can’t control. In the first instance we encourage users to download and use an alternative to their stock messaging app. A popular recommendation is Google's Android Messages app.

Unable to reply with a GIF

Sometimes you'll find that sending a GIF creates a brand new conversation or message.

Data usage

As with any rich media, if you're concerned about the effect GIFs might have on your data allowance we'd recommend switching to WiFi while browsing and sending GIFs.

It's not currently possible to change the emoji style within Microsoft SwiftKey itself. Your Microsoft SwiftKey Keyboard uses the standard Android/iOS emoji font, which means that the emoji style you see within Microsoft SwiftKey (emoji panel/emoji predictions) is dependent on your OS or the app you are using.

However, in most messaging apps you can choose which emoji style you see once you have input an emoji or sent/received a message. 

For more information on why emoji look different within different apps, please see this article. 

Everybody loves emoji, and in this guide we'll talk you through the emoji panel and emoji prediction.

1. Emoji panel
• How to access the emoji panel
• How to use the emoji panel
2. Emoji prediction
• What is Emoji prediction?
• How to enable/disable Emoji prediction

1 - Emoji panel

How to access the emoji panel

We offer you two different ways of accessing the emoji panel:

1. By long pressing the ‘enter’ (return) key found in the bottom right hand corner of the keyboard. 
2. With the dedicated emoji key in the bottom left.

Change your emoji preferences by following the below steps:

1. Open the Microsoft SwiftKey app
2. Tap 'Emoji'
3. Toggle the 'Dedicated emoji key' setting to the on position

How to use the emoji panel

The emoji panel enables you to easily find and insert emoji into messages. The full-width panel allows you to see a large selection of emoji at a time.

Once you’ve found the emoji you’re after, simply tap to insert into your text field - as many times as you’d like. Once you’re done, just tap the ‘abc’ key in the bottom left hand corner to go back to the standard keyboard.

2 - Emoji prediction

What is Emoji prediction?

As you probably know, at Microsoft SwiftKey we like to predict things (mainly words). What you may not know is that your Microsoft SwiftKey Keyboard also provides you with the option of having emoji suggested on the prediction bar.

With emoji prediction enabled, Microsoft SwiftKey will suggest emoji in the prediction bar for various words. It will also learn from your emoji usage so that if you always send a particular emoji after a particular word, Microsoft SwiftKey will have that ready and waiting for you, like this:

How to enable/disable Emoji prediction

To enable or disable emoji prediction, please do the following:

1. Open the Microsoft SwiftKey app
2. Tap 'Emoji'
3. Toggle the ‘Emoji predictions' setting to the on position

If it looks like your themes are missing please follow the steps below:

1. Open your Microsoft SwiftKey app
2. Select 'Themes'
3. There are three tabs: 'Gallery', 'Yours', and 'Custom'
4. Your theme(s) should all appear here. You might need to tap to download a theme again. If you're unable to find your theme(s) please submit a support request here: https://support.swiftkey.com/hc/en-us/requests/new?ticket_form_id=29942\

To aid us in our investigations please could you provide the following details: 

• Which themes are affected?
• Are you signed-in with a Microsoft SwiftKey Account?
• Phone/Android OS/SwiftKey version

1. What are Photo themes?
2. How to design a theme
• Resizing and repositioning your photo
• Adjusting background brightness
• Toggling key borders
• Toggling symbols on keyboard
3. How to delete your theme
4. FAQs
• Permissions
• Backup & Sync
• Additional customisation options

1 - What are Photo themes?

We introduced Photo themes as we believe you should be able to express your style in more than just words.

The feature allows you to design your own keyboard theme by picking any of your photos as the background. Personalise your theme further by resizing the photo, choose background darkness, plus toggle key borders and symbols.

2 - Designing a Photo theme

Here we'll guide you through all of the steps necessary to design your own Photo theme(s):

• Tap the 'Themes' icon on your Toolbar
• Select 'Create photo theme'

Or

• Open your Microsoft SwiftKey app
• Tap 'Themes'
• Select the 'Custom' tab

Then

1. Tap 'Start' to design a new theme. 
2. Press the 'Add Image' button to choose photos from your camera roll or an alternative location. Your photos must be in either JPG or PNG format.

Next, we'll take you through the various adjustment options available. When you've finished, remember to hit 'Done' or your design will disappear.

Resize and reposition

You can:

• Pull focus to a particular area. Just pinch to zoom in and out of your photo.
• Drag your photo around within the boundary box to reposition it.

it's not possible to rotate your photo at present.

Adjust background brightness

The background brightness can be controlled by dragging the slider left and right. This setting determines how much of the photo is visible behind the keys. It defaults to 45%.

Toggle key borders

Choose between showing borders around your keys.

Toggle symbols on keyboard

You can specify whether you want your Photo theme to include symbols on the keys.

3 - How to delete Photo themes

Please note that once you delete a theme you won't be able to get it back. Instead you'll need to begin your design again from scratch.

To delete:

1. Long press on your theme to reveal the 'Delete' prompt
2. Tap on it to confirm

 You cannot delete a theme that's currently in use.

4 - FAQs

Permissions

Microsoft SwiftKey will ask for your permission to access your photos when you enter the Photo themes wizard for the first time. You'll need to confirm and accept in order to create your own.

For more information on our Privacy Policy please visit this link: https://privacy.microsoft.com/en-gb/privacystatement

Do Photo themes work with Backup & Sync?

It is not currently possible to use Backup & Sync to save your Photo themes to your Microsoft SwiftKey Account. Therefore if you remove Microsoft SwiftKey from your device you'll lose any themes you previously created.

This also means that your themes cannot be transferred between Android and iOS devices.

Additional customisation options

There are differences between Photo themes on Android and iOS. The Microsoft SwiftKey team monitor all feedback closely and will make changes accordingly.

Microsoft SwiftKey has many themes available to download - all for free - so you can customise your keyboard how you want.

To see the themes currently installed on your device, open the Microsoft SwiftKey app and tap 'Themes'.

Tap 'Gallery' to view all the other designs currently available.

We are adding more themes all the time so be sure to check back often.

You can also view and change themes from Toolbar:

1. Open Toolbar 
2. Select the 'Themes' tab (indicated by the palette icon) and tap 'View more themes'
3. Choose the theme you wish to apply to your keyboard

Your purchased themes and content are all backed up to your Microsoft SwiftKey Account. Just as apps you download from Google Play are assigned to a Google account, your Microsoft SwiftKey Keyboard content works the same way.

When you download Microsoft SwiftKey Keyboard on your new phone, be sure to sign into the same Microsoft SwiftKey Account that you used to purchase your content from the (now decommissioned) SwiftKey Store. Your purchased themes should show as available to download.

Note: All Microsoft SwiftKey themes are now available free of charge.

Please note that themes cannot be synced across Android/iOS platforms.

All SwiftKey themes were made free in December 2016.

There was a four-week window for refunds following our announcement that all themes were to be made free. 

This article exists purely for historical information purposes.

If it appears that your Microsoft SwiftKey Keyboard is draining your battery, you're experiencing keyboard lag, or frequent crashes, then please follow the troubleshooting steps laid out below.

1. Why am I experiencing a lot of lag?
2. Why is Microsoft SwiftKey draining my battery?
3. Why is Microsoft SwiftKey crashing repeatedly?

1 - Why am I experiencing a lot of lag with my Microsoft SwiftKey Keyboard for Android?

We focus quite heavily on performance and speed in every build of the app. To ensure you get the very best experience we recommend you've installed the most current update available in the Google Play Store.

If your Microsoft SwiftKey Keyboard is slowing down this may be due to one of several reasons:

1. There are apps consuming too much memory so the keyboard can't use enough to work quickly. This happens when you have multiple high memory usage apps running, so if you have these kinds of apps open, try closing them. 
2. You're using performance-optimising apps that don't allow Microsoft SwiftKey to run to its full potential.
3. The phone is a lower-end device and does not have enough memory to be used by the keyboard. If this is a hardware limitation, there is very little that can be done. Closing the app (by switching keyboards or stopping it manually) will force everything to reload and free-up some memory, but the initial load will be slow.
4. You're using multiple languages and have Flow enabled. Try sticking to one language and disabling Flow.
5. Sometimes we recommend clearing the app cache, as this can help as a last resort but we wouldn't normally recommend this as a solution for lag.

2 - Why does my battery drain very fast when using Microsoft SwiftKey?

If you use certain battery saving or monitoring apps to track your device's power usage, such as Battery Doctor or Greenify, your Microsoft SwiftKey Keyboard may have been flagged for high power consumption.

Please be aware that these kind of reports only refer to percentage of the battery loss associated to each app in use.

In contrast, to find out what percentage of the battery's actual capacity every app is using, you should check your Android settings in Settings > Battery.

For example, if your battery is fully charged, there are only two apps running each one responsible for half of that battery loss, and your battery power drops to 98%, Battery Doctor will report both apps with a 50% consumption each, whilst the Android settings will report both apps with 1% each.

However, if you have noticed a power consumption of over 1% in your Android settings or your battery actually drains faster than usual, please submit a support ticket and provide the following info:

• Your Microsoft SwiftKey Keyboard version which can be found in the ‘About Microsoft SwiftKey’ menu
• Your current Android OS version
• The make and model of your device
• Do you use a specific app to measure the battery usage?
• Are you signed in to a Microsoft SwiftKey Account?
• How many / what languages do you have enabled in Microsoft SwiftKey?
• Did your problems start after changing something on your device? If so, what was it?

3 - Why is my Microsoft SwiftKey Keyboard crashing repeatedly?

If your Microsoft SwiftKey Keyboard isn't behaving like it should, you could try clearing the data and performing a fresh install.

Make sure you are signed into your Microsoft SwiftKey Account, and you have Backup & Sync enabled.

Tap the refresh button to force a Backup.

Then:

1. Go to your Device Settings
2. Locate 'App Manager' or 'Apps'
3. Scroll down to 'Microsoft SwiftKey Keyboard' and select it from the list
4. Choose 'Storage', then tap to clear cache and data
5. Uninstall Microsoft SwiftKey
6. Download Microsoft SwiftKey again from the Google Play Store

If the steps above didn't correct Microsoft SwiftKey's behaviour, please report this to our Support Team by submitting a support ticket here.

If you feel that your predictions are poor or Microsoft SwiftKey has stopped 'learning' from your writing style, we recommend the following steps to kick-start the learning process again.

Before you begin

Please make sure you are always running the latest version of Microsoft SwiftKey.

You need to have created a Microsoft SwiftKey Account and be signed-in, as part of this process will clear all data and saved language from the application. 

Ensure 'Backup & Sync' is also enabled.

First:

1. Open your device Settings
2. Go to the App list
3. Select 'Microsoft SwiftKey Keyboard'
4. Tap 'Storage'
5. Tap the buttons to 'Clear data' and 'Clear cache'

Second:

Sometimes the cloud connection gets lost and needs to be re-connected. To fix this:

1. Open your Microsoft SwiftKey app
2. Tap ‘Account’
3. Log out of your account
4. Sign back into your Microsoft SwiftKey Account

This should force a re-sync and bring all your custom predictions back.

Third:

If the previous did not work, give Microsoft SwiftKey a fresh install. Doing this can iron out any random bugs that might be impacting the performance of your Microsoft SwiftKey Keyboard.

Still having problems? Please submit a support ticket and provide any screen shots that help show the issue.

We've compiled some of our most frequently-asked questions around downloading and installing Microsoft SwiftKey on Android. 

What versions of Android OS does Microsoft SwiftKey Keyboard support?

Currently the Microsoft SwiftKey Keyboard for Android supports version 5.0 (Lollipop) and above. If your device is running an older version of the Android OS the app will continue to work as expected into the future, but unfortunately new features like Toolbar or Stickers may not be available.

How do I find which version of Microsoft SwiftKey I’m using?

1. Open your SwiftKey app
2. Tap 'About Microsoft SwiftKey'
3. Your version number is displayed at the top of the About screen

How do I upgrade to the latest version of Microsoft SwiftKey?

To check for a newer version:

1. Open the Google Play Store app on your device
2. Search for Microsoft SwiftKey and select the app
3. Tap 'Update'

If you wish to setup automatic updates for Microsoft SwiftKey:

1. While viewing Microsoft SwiftKey in the Google Play Store, tap the three dots in the upper-right corner of the screen
2. Ensure that 'Auto-update' is checked

I’ve installed Microsoft SwiftKey, so why does the keyboard on my phone look the same?

Please make sure you've finished the installation process after downloading the app from the Google Play Store. Click here for more information.

Note: To switch between keyboards while typing, just tap the keyboard icon in your notification bar.

Why can't I see Microsoft SwiftKey in the Google Play Store?

If you can’t see Microsoft SwiftKey in the Google Play Store, this most likely means that you're in a territory where the Google Play Store is not offered.

You can find the list of supported countries here.

Can I install Microsoft SwiftKey on more than one device?

Microsoft SwiftKey is a free app, so you can install it on as many devices as you like. As long as you are signed into your Microsoft SwiftKey Account you can sync your language model and themes to the new device as well.

To install Microsoft SwiftKey on a new or secondary device follow these steps below:

1. In the Google Play Store app, search for "Microsoft SwiftKey" and install it on the new device
2. Once the app is installed on the new device, sign into your Microsoft SwiftKey Account to sync your language model, themes and content to the new device.

Can I move Microsoft SwiftKey onto my SD card?

Unfortunately, it’s not possible to move any input method like SwiftKey onto the SD card. This is an Android restriction, rather than a limitation on SwiftKey's end. 

Amazon App Store

If you previously downloaded Microsoft SwiftKey from the Amazon App Store you should be aware that this version has long been discontinued. Although it may still work to a degree, we don’t actively offer support and therefore recommend you download the latest market release from the Google Play Store.

Will Microsoft SwiftKey Keyboard work with a custom ROM?

Microsoft SwiftKey does not officially support custom ROMs. As the Android ROM community is constantly growing, it makes it difficult for our teams to troubleshoot, diagnose and resolve issues. 

Microsoft SwiftKey may work with your custom ROM, but unfortunately, we’re unable to guarantee any level of service or provide support beyond what you find in this knowledge base for standard versions of Android.

In the settings area for WhatsApp you can adjust the behavior for the return/enter key.

The below steps will likely resolve this for you:

1 - Go into WhatsApp settings 
2 - Open Chats 
3 - Uncheck the box at the top that says 'Enter is send'

We'll be sorry to see you go but if you really must uninstall Microsoft SwiftKey from your Android device, please follow the steps below:

1. Enter your device's Settings
2. Scroll down to the 'Apps' menu
3. Find 'Microsoft SwiftKey Keyboard' in the list of installed apps
4. Select 'Uninstall'

Note: if Microsoft SwiftKey was preinstalled on your device the above steps will differ slightly, and you'll have to select 'Uninstall Updates' instead.

Are you experiencing issues with your Microsoft SwiftKey Keyboard?

Please make sure you are running the latest version of Microsoft SwiftKey. To check this, tap Microsoft SwiftKey Keyboard in the app list, then ‘About Microsoft SwiftKey’ from underneath ‘Information.’ If you are not on this version, please upgrade by visiting the Google Play Store and locating Microsoft SwiftKey Keyboard.

Please try the below steps once you have confirmed you are on the latest version of Microsoft SwiftKey.

First:

1. Open the Microsoft SwiftKey app
2. Tap 'Account'
3. Log out of your Microsoft SwiftKey Account
4. Sign back in
5. Select 'Backup & Sync' and press the refresh key to force a sync

Second:

1. Go to your Device 'Settings' and then 'App Manager' or 'Apps'
2. Scroll down to 'Microsoft SwiftKey Keyboard' and select it from the list
3. Select 'Storage', then tap to clear cache and data
4. Open your Microsoft SwiftKey Keyboard and re-adjust settings as necessary

Note: This will clear all data and saved language from the application. But as long as you're signed-in to your Microsoft SwiftKey Account, you won't lose any previously-saved data.

Third:

If the above did not work, please try deleting Microsoft SwiftKey and reinstalling from the Google Play Store. This often irons out any issues that might be impacting performance.

If you need further assistance/these steps did not work, please contact us by submitting a support ticket here (opens in a new window).

The information in this article is for archival purposes only, we are unable to offer any support.

Thank you for your interest in Swiftmoji. Swiftmoji is no longer available in the Google Play Store.

We recommend all Swiftmoji users try Microsoft SwiftKey Keyboard for Android instead.

1. Why is Swiftmoji no longer available in the Google Play Store?
2. How did Swiftmoji work?
3. Which Languages did it support?
4. Swiftmoji customization options
5. Information about the Swiftmoji Account

1 - Why is Swiftmoji no longer available in the Google Play Store?

Many of Swiftmoji's features can now be found in SwiftKey Keyboard, so we would strongly recommend giving it a try for all your emoji needs. 

This was a strategic decision by our team as we focus our resources on building the best possible experience with SwiftKey Keyboard for Android. 

If you’ve already downloaded the Swiftmoji app it will continue to work on your Android device. The only difference is it's not considered an “officially supported” app and you won't receive any new updates. 

Thank you for using Swiftmoji and we hope you enjoy using SwiftKey Keyboard for Android. 

2 - How did Swiftmoji work?

Swiftmoji used worldwide emoji trends to offer relevant emoji predictions based on what you typed. 

Swiftmoji only looked at the words in the current text field, i.e. wherever your cursor was placed, and not in a message you'd previously sent.  

To get an idea of how it worked:

1. Type something using Swiftmoji
2. Watch Swiftmoji predict emoji on the emoji bar as you type 
3. Tap to insert emoji into your text field

If you found the emoji you wanted wasn't appearing on the emoji bar, tap the plus button to the right of the emoji bar to access more relevant emoji predictions and additional emoji categories.

3 - Which languages did it support?

Swiftmoji was designed to be used with English only. It was available to download in the following countries UK, US, CA, AU, India, Ireland and New Zealand.

4 - Swiftmoji customization options

Swiftmoji offered a range of customization options including themes, dark mode, resizing, keypress sounds/vibration, autocorrect settings, and Flow (swipe) among others.

Access to these settings was achieved either by tapping the Swiftmoji icon on your home screen, or by long pressing the '123' key from the Swiftmoji keyboard. 

5 - What was a Swiftmoji Account?

The Swiftmoji Account was a free service that enhanced Swiftmoji by leveraging the power of the cloud. It did this using:
 
Personalization: Swiftmoji learnt from the way you typed across a range of social networks (e.g. Facebook, Twitter, Google+). This improved Swiftmoji's accuracy (leading to better predictions!) as the app understood the words and phrases that mattered to you.
 
Backup & Sync: Your Swiftmoji Account safely stored your learned language data and synced it across your devices. If you lost your phone or got a new one, you wouldn't need to retrain the keyboard - signing into your Swiftmoji Account brought all your personalized words right back. 

To sign into your Swiftmoji Account: 

1. Open your Swiftmoji app and access Swiftmoji settings
2. Tap 'Account'
3. Follow the onscreen instructions 

It's possible to delete your Swiftmoji Account (and your stored language data) at any time from the Account section in Swiftmoji Settings. To do so:

1. Open your Swiftmoji app and access Swiftmoji settings
2. Tap 'Account'
3. Tap 'Delete your remote data' or 'Delete Swiftmoji Account'