Avatar
Permanently Deleted User
  • Posted
Follow

Personalizing doesn't work

Completed

Hi,

under account services, the option personalize doesn't connect to 

my facebook and gmail account. The given passwords are correct.

Personalize from SMS works as it should.

There is no blocker, vpn or virusscanner running in background.

 

Whats the problem?

2
  • Avatar
    Permanently Deleted User

    P.S. found this tip, time and date are oke and imap settings ??? can't find them on my samsung galaxy s6 edge

     

    To ensure IMAP is enabled for Gmail follow the steps below:

    1. Tap the settings app in the list of apps on your phone
    2. Click on 'Forwarding and POP/IMAP' section
    3. In 'IMAP Access' section, click on 'Enable IMAP' radio button 
    4. Click save changes at the bottom of page

    To ensure the sent mail folder is visible in IMAP:

    1. Click button with the cog in the top right to enter Settings pane
    2. Click on 'Labels' section
    3. For the 'Sent Mail' label, make sure the checkbox 'Show in IMAP' is selected
     
    Was this article helpful?
    0
    Comment actions Permalink
  • Avatar
    Matt Farrington Smith

    Hi Ruud,

    Is this a new install of SwiftKey?

    Matt

    0
    Comment actions Permalink
  • Avatar
    Permanently Deleted User
    • Edited

    Hi Matt, no it isn't.
    We use swiftkey about 2 years now, the problem startet at once. First SwiftKey refused to load languages, Then i de- and reinstalled the program, After installing i noticed the problem.
    I am able to load the languages now but personalize at Gmail and Facebook don't work.

    I also tried logging out, restant and logging in again. Didn't work!

    0
    Comment actions Permalink
  • Avatar
    Permanently Deleted User
    • Edited

    I just got a new phone and installed SwiftKey today on my Google Pixel XL, and I'm having the same problem: "Gmail personalization failed. Please try again." My SMS personalization is failing too.

    I also can't find the "Forwarding and POP/IMAP" section of Settings.

    1
    Comment actions Permalink
  • Avatar
    Permanently Deleted User

    I get the same error..

    Gmail personalization failed. Please try again.

    I have a Google Pixel.

    1
    Comment actions Permalink
  • Avatar
    Permanently Deleted User
    • Edited


    Checked my Phone this morning (The s6 edge, mentioned obove is my wife's phone) , it's an (s6 edge plus) and on my phone also the same problem.

    1
    Comment actions Permalink
  • Avatar
    Permanently Deleted User

    I'm unable to personalize

    0
    Comment actions Permalink
  • Avatar
    Permanently Deleted User

    Same problem. Can personalize with SMS only. Must be a bug. My phone is Samsung S7.

    0
    Comment actions Permalink
  • Avatar
    Permanently Deleted User

    SAME issue here ... some one from the Swift team can respond more precisely ?

    Thanks for informing us, in order to understand the issue.

    0
    Comment actions Permalink
  • Avatar
    Permanently Deleted User

    Maybe Facebook and Gmail block swiftkey due to security isseus in the past?

    0
    Comment actions Permalink
  • Avatar
    Permanently Deleted User

    Good support is what makes or brakes a program. I waited because of the weekend, but still no reply....... Don't like it!

    0
    Comment actions Permalink
  • Avatar
    Matt Farrington Smith

    Hi Ruud,

    We've got someone looking into this now - a number of us are seeing the same thing this morning.

    Matt

    0
    Comment actions Permalink
  • Avatar
    Permanently Deleted User

    Okay..

    0
    Comment actions Permalink
  • Avatar
    Matt Farrington Smith

    Can you try again now please? Let us know what you're seeing.

    0
    Comment actions Permalink
  • Avatar
    Permanently Deleted User

    Hi Matt, learning succes!
    Problem solved, thanx

    0
    Comment actions Permalink
  • Avatar
    Permanently Deleted User

    It's working for me too now. Thx

    0
    Comment actions Permalink
  • Avatar
    Permanently Deleted User

    Gmail: Successfully learned 0 minutes ago

    SMS: Successfully learned 0 minutes ago

     

    Thank you for your quick response time and hard work!

    0
    Comment actions Permalink
  • Avatar
    Permanently Deleted User

    Tylor, agree on that one :-)

    0
    Comment actions Permalink
  • Avatar
    Permanently Deleted User

    I can confirm, is up again... All working

    0
    Comment actions Permalink
  • Avatar
    Permanently Deleted User

    Working again. Thanks. Now can someone tell me how to delete an account from the personalize list. My Gmail is in there twice.

    0
    Comment actions Permalink
  • Avatar
    Permanently Deleted User

    @lindsey

    I delete them and start over.

    0
    Comment actions Permalink
  • Avatar
    Permanently Deleted User

    "Delete your remote data"??

    0
    Comment actions Permalink
  • Avatar
    Permanently Deleted User
    • Edited

    Android settings.. Apps.. Swiftkey.. Delete date..

    0
    Comment actions Permalink
  • Avatar
    Permanently Deleted User
    • Edited

    @Lindsey. Disconnect from your account and reconnect, done!

    0
    Comment actions Permalink
  • Avatar
    Permanently deleted user

    Hello. So sorry for reopening an old post, but I'm facing this issue right now. Any help would be much appreciated. Thanks.

    0
    Comment actions Permalink
  • Avatar
    Permanently Deleted User

    File a ticket with support. Ive been working with them. At first, they seemed to dismiss somewhat. Now they are working on it. We need more people to file a ticket.

    0
    Comment actions Permalink