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    Alpert

    Hello, 

    This is a known issue for some devices, we're investigating it.

    Here's a temporary fix: when you want to tap to relearn, do not tap on the Gmail that you've already personalized. Try to tap on the Gmail icon below (just like to start a new personalization) , then login with your current Gmail account info. This should replace the old personalization and it should work, and you'll see "last sync: xxx ago".

    If even this method won't work, please tell us the SwiftKey version number and the android version, together please attach a screen record of this issue.

    Thank you

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    Permanently Deleted User

    It didn't work initially because I had a different browser, but once I set Chrome as default, it asked me to sign in again to my Gmail account and it worked.

    Thanks

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    Alpert

    Can you try to retap to relearn at this moment?

    We got reports say it failed immediately while retapping.

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    Permanently Deleted User

    I tried retapping it after I saw it was successful and got a failed attempt error.

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    Alpert

    So it is what I said?

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    Permanently Deleted User

    Yes, it failed.

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    Permanently deleted user

    And a year or more after these posts and still fails 😤

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