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Abderrahmane Benhalima
  • Posted July 27, 2019 16:47
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problem with account and prediction words and personalyzed option

Hello 
i've such a problem with my account 
my account is linked with the email "abderrahmanebenhalima@gmail.com" 
suddenly, i've lost all my data and my dictionaries and words 
i've sent you and email before but you didn't but you did not answer me. 
i've recieved an email from google 


and the personalized words button has disappeared from the Account menu in the app so i can't use my personalized words anymore 


please fix this because i was using this keyboard for years 
i can't give it up now so easily . 
please help me to recover every data and word in my account .

Yes 4 No
  • Avatar
    Marko Ruiz
    • July 29, 2019 17:02

    Same problem :(

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    Abderrahmane Benhalima
    • July 29, 2019 17:29

    :'(
    and no one from SWIFTKEY replies to our feedbacks and requests :(

    0
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  • Avatar
    Ajayjansari
    • July 30, 2019 06:42

    So I'm not alone with this issue....
    I even factory reset my phone to see if that would fix the issue.
    Predictions and words work on my old device but new pixel 2 have stopped and no response from SwiftKey either

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    Daryl Mackie
    • August 07, 2019 15:34

    Anyone have any luck yet?

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    วิโรจน์ ยังเจริญ
    • March 12, 2021 15:46

    Language is not have to be in Thailand

    1
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