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    Jay McCaney

    I got a new phone (Note 10+) as well, and the same thing is happening.  My dictionary didn't sync even after logging in and going to accounts and backup & sync.

     

    I would like to know the answer to this problem as well.

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    Munir Ahmed

    I have got the same problem. Switched to a new phone and the old saved data in my phone wouldnt appear in the new swiftkey. The sync shows it has successfully synced all the data but no words from my account are actually synced.

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    Vibhor Dube

    Escalating the issue in this topic
    Dictionary won't sync – SwiftKey Support

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    Said Issa

    Same here, just upgraded to Note 10+ and no words are being synced, old phone working fine everything getting predicted as usual, both phones now synced less than a minute ago and none of my usual predictions are popping up on my new phone, please help!

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    E

    Same problem on my Note 10+. Tried everything they asked and nothing. Lost 5 years worth of predictions. Not cool.

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    Catriona Rose Yule

    I broke my old phone, so cant access anything on it. Downloaded the Swiftkey app on the new one, but doesn't seem to recognize me. I paid to upgrade on old phone, had Swiftkey Beta, but it would allow me to sign in with Google, just will not load! Something is wrong here...New phone is a Samsung 50A 

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    Ahik Gopher

    I have the same problem.
    switched to note 10 plus a week ago. no predictions are synced from my old phone. signed with the same account, and same Id number. Still have to type everything from scratch. logged into SwiftKey data and I can see that last sync was a week ago although I synced it multiple times since then. 3 years of teaching my keyboard and I have to start all over again..
    tried clearing data, installing /uninstalling
    nothing helped. this is clearly a bug on Microsoft's side. please look into it and respond.

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    Catriona Rose Yule

    I've posted on their Facebook page, there is a link there to contact them, but Facebook not allowing it to connect! 

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    Permanently deleted user

    Ok after efforts of many days I have found a work around and resolved the issue now my account is syncing.

    First Uninstall previous SwiftKey keyboard, then download and install any old version app from Google and and sync your account then update the app from playstore. In my case I installed SwiftKey version 7.0.9.28.

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    Jonathan K

    I had to reinstall the app after doing a hard reset and it lost 7 years worth of word prediction data! I also HATE the new layout with numbers and symbols above all the keys...What happened to the original?

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    Stefan Tinkhauser

    Same here: just changed the phone, can see the saved data (words) from the old phone in the account but it's not being used on the new phone!

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    Permanently deleted user

    First Uninstall previous SwiftKey keyboard, then download and install SwiftKey version 7.0.9.28 apk file and sync your account then update the app from playstore. 

     

    it will work

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    Ahik Gopher

    I tried your method twice. didn't work for me. did exactly as you said.  ¯\_(ツ)_/¯ thanks for your efforts!

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    Stefan Tinkhauser

    It's ridiculous that we have to do such jump arounds! Doesn't the support read here?? It seems clearly a bug...!!

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    E

    Tried an older version as well and it doesn't have my predictions.  Also tried the Beta Version.  

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    Catriona Rose Yule

    There seems to be no way of contacting Swiftkey directly. Tried the Facebook messaging, get a stock reply directing me back here! Very disappointed in their customer service. Ive now gone to the app and downgraded my rating and left a review, suggest everyone with the problem does the same! 

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    Wajid Khan

    Same here. Hi I buy the new phone but old sync is not working.

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    Wajid Khan

    I'm using swift keyboard fromany years. Plz fix this.

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    Stefan Tinkhauser

    Is it possible still no response from the support team??

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    Catriona Rose Yule

    I have given up, the lack of tech support is worrying, feels like no one is monitoring! In which case, I feel its wide open to hacking, so dumped them for Google's Gboard.  What a pity..

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