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Emily Sandry
  • Posted September 22, 2019 22:07
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Cannot log into SwiftKey account to complete setup

I got a new device, note 10+. I am trying to log into my account to get my dictionary and customization. It keeps me in this endless loop of logging in. This issue happens with both the Google login (which is what I need) & the Microsoft login. I have tried uninstalling and reinstalling to no avail. Every topic here suggests it's a Google issue, but clearly not. Any solution to this?
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    TiN
    • September 22, 2019 23:53

    Hi, can you try this: https://support.swiftkey.com/hc/en-us/community/posts/360047664331/comments/360007747811

     

    And can you also confirm if your personal dictionary and prediction synced up to your keyboard after successful login?

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    Emily Sandry
    • September 23, 2019 00:47

    Thank you!!! That's so silly that is what is required to make it work!

    It doesn't appear that my dictionary synced though. However, I'm just testing that by entering a common used by me phrase that doesn't predict. I'm not sure how else to check this?

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    TiN
    • September 23, 2019 01:50

    Yeah, if the phrase that you usually predict when you type doesn't appear, then it means it's not working.

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    Emily Sandry
    • September 23, 2019 01:55

    So, how do I fix that part of it?

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    TiN
    • September 23, 2019 02:07

    That's the ongoing issue unfortunately. Read and follow this thread: https://support.swiftkey.com/hc/en-us/community/posts/360047664331-Cannot-connect-to-SwiftKey-account-Not-SwiftKey-Problem-

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    Emily Sandry
    • September 23, 2019 02:09

    I've seen that thread! Will keep an eye on it!

    Thank you for your help getting the log in to work!

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    Anabeel1990
    • September 23, 2019 03:41

    I lost all my saved data :( million plus words.

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