SOLVED, as you solved a problem.
You mark item's as SOLVED on my activities page on your Website, and I UT if you SOLVE one of my problems. Why don't I get a message referring to the SOLUTION? The only way I see something has happened is periodically check your site. In your message you should tell me the DERIVED SOLUTION, and add a little bit copy of my original message, so I can no what the SOLUTION IS FOR. This should be done each time you SOLVE a user's problem, as you don't presently do this.