• Official comment
    Avatar
    Deniz K

    Hi Hippo Man, for us to better understand the issue, please record a video of the issue and submit a ticket to https://aka.ms/sk-support. We'll be able to investigate further. Thanks.

    Comment actions Permalink
  • Avatar
    Hippo Man

    No reply on this message for something like 9 months.

    To be clear, there is no fingerprint, password, nor pin lock set up for the device, nor has there ever been. I always have had swipe lock set.

    Even so, SwiftKey is refusing to display dialogs, and instead, it gives the message that I have to "unlock" the device.

    Why?

    And how can this be fixed?

    Thank you.

     

    0
    Comment actions Permalink