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    Deniz K

    Hello, sorry for the trouble. If you haven't already done so, please try uninstalling and reinstalling Microsoft SwiftKey.

    If you are worried about losing any of your learned words, make sure you have Backup & Sync enabled.

    Please note that uninstalling the app might delete your Microsoft SwiftKey stats, including saved clips on the clipboard, so if it's okay with you, please go ahead and try to do so.

    Does this address the issue?

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    Rob van Tiel

    This stille doesn't work. Also, I cannot manage my data on my computer. Also because I cannot enter the website

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    Deniz K

    Hi Rob, thanks for trying the steps above.

    Do you see the same message when you try to access your data via the web on your desktop device?

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    Rob van Tiel

    Yes, exactly the same

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    Deniz K

    Hi Rob, thanks for confirming. Can you please clear your cookies and see if this helps? Clear the history and cookies from Safari on your iPhone, iPad or iPod touch – Apple Support

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