Microsoft SwiftKey iOS Support Forums

Ask the community your SwiftKey for iOS related questions

Want to become a beta tester for SwiftKey for iOS? Pinned Answered
6 votes 20 comments

Want to help make SwiftKey for iOS better by testing the latest builds and features?

Follow this link to sign up!!

There is no code, and never has been. If you are getting asked for a code, kill TestFlight or try signing out and signing back in and then click the link above again.

Best,

Ryan, SwiftKey Community Manager
Multiple languages - keyboard doesn't switch Answered
1 vote 17 comments

Hi guys,

I thought I'd chime in here before I let SwiftKey go for a while. I've been a very happy user on Android since the beta days, and always loved the concept. I switched to iOS partly because swiftkey was available, but it has always been a struggle on iOS.

I write different languages (Norwegian and English), but mostly type in English when on the phone. The Norwegian QWERTY-keyboard has additional characters (å, æ, ø) which are used fairly often, but SwiftKey won't let me set this keyboard as standard. If I add English language the English keyboard is set as default, and the mechanism for switching keyboards is broken, and has been for a very long time.

Have a look at what happens when long-pressing the space button:

This results in me having to uncheck English in the app, and having to open the app > check English every time I want to switch between the languages, a very cumbersome process.

I've tried pretty much everything to fix this:
- Reinstalled SwiftKey
- Restart phone (iPhone 7, but was apparent on iPhone 6 also)
- Factory reset phone
- Link/unlink from sync servers

No matter what I do, this is the result always, and I'm very fed up. Please fix this!
Why does SwiftKey Cloud want to Read, Send, Delete my Email? Answered
5 votes 15 comments

I want to connect my SwiftKey account with my Google account, but SwiftKey is asking permission to "Read, send, delete, and manage your email." I understand that SwiftKey needs to see what I'm typing in Gmail to analyze my typing patterns, but why does SwiftKey need to "View, manage, and permanently delete your mail in Gmail"?
SwiftKey keyboard flickering after iOS 15.4 update Answered
4 votes 14 comments

SwiftKey keyboard started to flicker after iOS 15.4 update while suggested words on top change places at each glitch. And it keeps happening each time I pick the text input area in an app and continues as I type using SwiftKey. Totally eye-straining and buggy, it killed the entire experiencce so far.
iOS 14.4 - iPhoneXR SwiftKey not working Answered
4 votes 10 comments

Phone Model - iPhone XR

Version iOS 14.4

Key Issue: After upgrading from 14.3 to 14.4, SwiftKey fails to work on any application (Microsoft Office 365 mobile applications, WhatsApp, native text messaging, etc.) even when it is the default keyboard. I've deleted and reinstalled the application, restarted my phone, and the Board will flicker to SwiftKey but then switch automatically to Apple's native keyboard. I've installed other third-party keyboard applications to test if this is an issue for them (e.g. Fleksy and GBoard) and run into no issues. Seems to just be an issue with SwiftKey.

Is there a recommended fix for this? This never occurred or was an issue prior to installing the 14.4 software update.

Any suggestions would be appreciated.
Microsoft SwiftKey for iOS won't let me sign into my SwiftKey account. Answered
1 vote 9 comments

I had to uninstall and reinstall Microsoft SwiftKey for iOS to fix some issues after I updated to iOS 16. Now, Microsoft SwiftKey won't let me sign into my SwiftKey account (for which I used Google).
Why SwiftKey hasn't fixed the cursor control issue on non 3D Touch devices yet? Answered
1 vote 9 comments

We came upon non 3D Touch devices as Apple has completely abandoned the technology, bringing haptic feedback. On devices with small screens, such as the iPhone, is easier to handle the lack of cursor control (although iOS native keyboard does the trick very nicely), but it is terrible on the iPad. SwiftKey is, hands down, the smartest keyboard there is - and it's exactly why it is so hard to understand why they didn't come up with a solution.
Swiftkey account login still isn't working? Answered
3 votes 5 comments

The title says it all...
Can't put the cursor where I tap Answered
0 votes 5 comments

Every time I need to put the cursor in a specific place by just tapping, it didn't work at all. It has galerna since iOS 14 launch and I think I can't bare with this problem anymore. It's so annoying trying to put the cursor somewhere in the text you've previously wrote to add or delete something. It used to work perfectly fine. Why is this happening???
IOS - Still no Korean Support??? Answered
0 votes 5 comments

Swiftkey was my keyboard of choice for Android for many years. Just switched to IOS and I'm shocked that Korean is not supported. Based on search results, it seems that it's been this way for many years. This just doesn't make sense to me.
Je me demande pourquoi je ne peux pas avoir de jeu sur mon téléphone Huawei Y5 Answered
-1 votes 5 comments

Je ne sais pas pourquoi mes jeu ne se télécharge pas
How to activate arc mode on iOS? Answered
1 vote 5 comments

How do you activate the arc mode on iOS? I see a picture of this in the add, but I cannot find a way to turn it on.
Facebook synchronization is failing Answered
0 votes 5 comments

Hello everyone!
I have a problem with facebook synchronization (see screenshot) https://ibb.co/mzDMva
I have done several times the steps in this guide:

https://support.swiftkey.com/hc/en-us/articles/115001642369-My-personalization-and-synchronization-is-failing

but it still does not work.
I noticed that SwiftKey does not appear in apps authorized by facebook (see screenshot n.2) https://ibb.co/fAX38v

and in fact I have never asked to be authorized. why?
[Feature Request] Korean support for iOS Answered
4 votes 5 comments

I used this very usefully on Android, but I could not use Korean after I switched to iPhone.

Why do you support Korean on Android and not on iPhone?

Please please support Korean on iPhone.
Can NOT login with iPhone Answered
0 votes 4 comments

iOS 16, trying to login with my Microsoft account and getting “something went wrong when signing into your Microsoft swift key account.” There are thousands of this same complaint all over the internet. The app hasn’t been updated in over a year. Is this going to be fixed or did Microsoft abandon swift key????
Japanese keyboard in iOS version Answered
3 votes 4 comments

Dear SwiftKey team,

Currently Im using SwiftKey keyboard on my iPhone, Russian and English keyboards and very happy with it. Thank you for your product, so much time saved!

Also, I used to have a phone with Android OS and used to have Japanese keyboard in SwiftKey.

I wonder if you have a plans to bring Japanese keyboard in to iOS version or it will remain "for Android only"?

Best regards,

Vlad
Apple ipad air 2 & SwiftKey "search key" Answered
1 vote 4 comments

When using Google search, the keyboard shows a "search" key.

When using Firefox, it doesn't.

What am I missing?
[Feature Request] Support Chinese language packs Answered
5 votes 4 comments

Any chance to get Chinese language pack for ios device?
Glitch in Swiftkey Keyboard IOS Answered
1 vote 3 comments

I'm always using Swiftkey keyboard for Mizo language before migrated to IOS from android. But in IOS I think there's a glitch or flickering, when typing it always flicker a second and the keyboard stop responding like 1 or 2 second. So I need to type the same letter again. This thing is always present every time and its annoying. Please fix this problem as early as possible. I love Swiftkey and I'm still using with the problem...please do something.
[Bug] Keyboard Size change when orientations change Answered
0 votes 3 comments

Running Swiftkey v2.4.2 on iPhone 13 with iOS 16.1. If the orientation is switched from portrait to landscape and when reverted to portrait when the SwiftKey keyboard is on, the size of the keyboard changes everytime. I didn't notice the issue with older versions. Now it happens everytime.
iphone12 space longpress does not move cursor Answered
0 votes 3 comments

space longpress in iphone native keyboard on iphone12 moves the cursor. it does not work in swiftkey. It makes me switch to iphone keyboard when i need to move the cursor within the line
Chinese in IOS and cursor control Answered
0 votes 3 comments

Keyboard is very good, it is similar which I had on Lumia 950xl and I liked it a lot. Suggestions are correct, haptic respond, number row. But still no Chinese, why? And there is no cursor control. I use more then one language and if Chinese gets added I am gonna use three languages, but this keyboard does not allow to use more then two. Ridiculous limitations.
[Duplicate] How to disable the new Toolbar? Answered
2 votes 3 comments

I love SwiftKey and have used it for years. However I hate the new Toolbar feature because it now means the three predictive word suggestions become truncated and not fully visible due to the space taken up by the + symbol. For example a suggestion of 'appear' shows up as 'A...ear'. This is pretty pointless given these words are supposed to be suggestions but can't actually be read. Previously if a long word was predicted / suggested then the font would just be reduced to fit into the space which was great but now it's just useless.

Anyone know of a way to disable the Toolbar? If not can SwiftKey look at making this new feature an option rather than a mandated feature?
New Update left some bugs Answered
0 votes 3 comments

Since the newest Update I can't use the SwiftKey keyboard on YouTube it's bugging. My device is iPhone 8 plus

Hi there since the newest update on my iPhone 8 plus your keyboard isn't working on YouTube anymore. Everytime it will open me the normal keyboard and if I choose SwiftKey it doesn't appears and is bugging
Marathi is unavailable on iPAD Answered
1 vote 3 comments

I use Marathi keyboard on my Sony Android phone. It’s wonderful.

But I feel very sorry that my iPAD, on which I write too much in Marathi, is not so supported.

May I know when this facility would be made available for iOS?
App Crashes on Start after the recent Update Answered
2 votes 3 comments

Hello everyone! I just updated SwiftKey and unfortunately, it stopped working completely. The keyboard crashes on start everytime. I'm on iOS 10.3.3 and iPhone 7 Plus
SwiftKey not entering space after period (NOT Flow) Answered
1 vote 3 comments

SwiftKey 2.0.2
iOS 10.3.2
iPhone 7

Longtime Android user just started using SwiftKey for iOS. Spaces are not being automatically added at end-of-sentence punctuation. I searched the forums and found this is not expected behavior for iOS.
Unable to switch between keyboards on iphone Answered
1 vote 3 comments

With the new update I cannot find how to switch between my other keyboards. Help please.
[Duplicate] Cursor Control - Spacebar Answered
12 votes 3 comments

Hey guys,

I was wondering if in addition to the 3D touch cursor control there could be a cursor control function integrated into the spacebar?

It'd be similar to touch ID in the sense that it would understand the gesture as a distinct one.
It would require a clean swipe to the left or right starting on the spacebar to activate in order to prevent any unwarranted cursor control during multi-word swiping.

I believe it would suit the flowly nature of SwiftKey and be a welcome option for those either:
1) wanting cursor control without the pause 3D touch demands.
2) enables iPhone SE users to have SwiftKey offer another feature stock doesn't provide enhancing the SwiftKey flow optimised phone size.

Cheers for giving this a read either way and love the app guys!
Can’t login with Facebook account Answered
-1 votes 2 comments

Using last SwiftKey for iOS version (2.9.5) and trying to login via my Facebook account with failure: “Feature unavailable: Facebook Login is currently unavailable for this app.”