Microsoft SwiftKey iOS Support Forums

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Best,

Ryan, SwiftKey Community Manager

Hi guys,

I thought I'd chime in here before I let SwiftKey go for a while. I've been a very happy user on Android since the beta days, and always loved the concept. I switched to iOS partly because swiftkey was available, but it has always been a struggle on iOS. 

I write different languages (Norwegian and English), but mostly type in English when on the phone. The Norwegian QWERTY-keyboard has additional characters (å, æ, ø) which are used fairly often, but SwiftKey won't let me set this keyboard as standard. If I add English language the English keyboard is set as default, and the mechanism for switching keyboards is broken, and has been for a very long time. 

Have a look at what happens when long-pressing the space button:

This results in me having to uncheck English in the app, and having to open the app > check English every time I want to switch between the languages, a very cumbersome process. 

I've tried pretty much everything to fix this:
- Reinstalled SwiftKey
- Restart phone (iPhone 7, but was apparent on iPhone 6 also)
- Factory reset phone
- Link/unlink from sync servers

No matter what I do, this is the result always, and I'm very fed up. Please fix this! 

I want to connect my SwiftKey account with my Google account, but SwiftKey is asking permission to "Read, send, delete, and manage your email." I understand that SwiftKey needs to see what I'm typing in Gmail to analyze my typing patterns, but why does SwiftKey need to "View, manage, and permanently delete your mail in Gmail"?

Phone Model - iPhone XR

Version iOS 14.4

Key Issue: After upgrading from 14.3 to 14.4, SwiftKey fails to work on any application (Microsoft Office 365 mobile applications, WhatsApp, native text messaging, etc.) even when it is the default keyboard. I've deleted and reinstalled the application, restarted my phone, and the Board will flicker to SwiftKey but then switch automatically to Apple's native keyboard. I've installed other third-party keyboard applications to test if this is an issue for them (e.g. Fleksy and GBoard) and run into no issues. Seems to just be an issue with SwiftKey.

Is there a recommended fix for this? This never occurred or was an issue prior to installing the 14.4 software update.

Any suggestions would be appreciated.

Swiftkey was my keyboard of choice for Android for many years. Just switched to IOS and I'm shocked that Korean is not supported. Based on search results, it seems that it's been this way for many years. This just doesn't make sense to me. 

Je ne sais pas pourquoi mes jeu ne se télécharge pas

How do you activate the arc mode on iOS? I see a picture of this in the add, but I cannot find a way to turn it on.

Hello everyone!
I have a problem with facebook synchronization (see screenshot) https://ibb.co/mzDMva 
I have done several times the steps in this guide:

https://support.swiftkey.com/hc/en-us/articles/115001642369-My-personalization-and-synchronization-is-failing

but it still does not work.
I noticed that SwiftKey does not appear in apps authorized by facebook (see screenshot n.2) https://ibb.co/fAX38v 

and in fact I have never asked to be authorized. why?

I used this very usefully on Android, but I could not use Korean after I switched to iPhone.

Why do you support Korean on Android and not on iPhone?

Please please support Korean on iPhone.

Dear SwiftKey team,

Currently Im using SwiftKey keyboard on my iPhone, Russian and English keyboards and very happy with it. Thank you for your product, so much time saved!

Also, I used to have a phone with Android OS and used to have Japanese keyboard in SwiftKey. 

I wonder if you have a plans to bring Japanese keyboard in to iOS version or it will remain "for Android only"? 

Best regards,

Vlad

When using Google search, the keyboard shows a "search" key.

When using Firefox, it doesn't.

What am I  missing?

Any chance to get Chinese language pack for ios device?

Keyboard is very good, it is similar which I had on Lumia 950xl and I liked it a lot. Suggestions are correct, haptic respond, number row. But still no Chinese, why? And there is no cursor control. I use more then one language and if Chinese gets added I am gonna use three languages, but this keyboard does not allow to use more then two. Ridiculous limitations.  

 Hello, I am french, I just upgraded from an Android Smartphone to an iPhone SE 2020 iOS 12, but I cannot configure my Swiftkey keyboard to display the special characters above each alphabetical letter like I did on Android. . I know that special characters are also accessible by pressing the "123" key then the "+ = #" key if I want to use the underscore "_" for example but it's really not practical, whereas on my Android Swiftkey keyboard, I just have to stay and press the "W" key to make the underscore "_"! Can you help me configure my Swiftkey keyboard on my iPhone SE 2020 iOS 12 as on my Android please. I'm placing a screenshot of my Android Swiftkey keyboard where the special characters above the letters I want to appear on my iPhone Swiftkey keyboard are outlined in red.

Thank you.

I love SwiftKey and have used it for years. However I hate the new Toolbar feature because it now means the three predictive word suggestions become truncated and not fully visible due to the space taken up by the + symbol. For example a suggestion of 'appear' shows up as 'A...ear'. This is pretty pointless given these words are supposed to be suggestions but can't actually be read. Previously if a long word was predicted / suggested then the font would just be reduced to fit into the space which was great but now it's just useless.

Anyone know of a way to disable the Toolbar? If not can SwiftKey look at making this new feature an option rather than a mandated feature?

Since the newest Update I can't use the SwiftKey keyboard on YouTube it's bugging. My device is iPhone 8 plus

Hi there since the newest update on my iPhone 8 plus your keyboard isn't working on YouTube anymore. Everytime it will open me the normal keyboard and if I choose SwiftKey it doesn't appears and is bugging

I use Marathi keyboard on my Sony Android phone. It’s wonderful.

But I feel very sorry that my iPAD, on which I write too much in Marathi, is not so supported. 

May I know when this facility would be made available for iOS? 

Hello everyone! I just updated SwiftKey and unfortunately, it stopped working completely. The keyboard crashes on start everytime. I'm on iOS 10.3.3 and iPhone 7 Plus

SwiftKey 2.0.2
iOS 10.3.2
iPhone 7

Longtime Android user just started using SwiftKey for iOS. Spaces are not being automatically added at end-of-sentence punctuation. I searched the forums and found this is not expected behavior for iOS.

With the new update I cannot find how to switch between my other keyboards. Help please.

Hey guys,

I was wondering if in addition to the 3D touch cursor control there could be a cursor control function integrated into the spacebar?

It'd be similar to touch ID in the sense that it would understand the gesture as a distinct one.
It would require a clean swipe to the left or right starting on the spacebar to activate in order to prevent any unwarranted cursor control during multi-word swiping.

I believe it would suit the flowly nature of SwiftKey and be a welcome option for those either:
1) wanting cursor control without the pause 3D touch demands.
2) enables iPhone SE users to have SwiftKey offer another feature stock doesn't provide enhancing the SwiftKey flow optimised phone size.

Cheers for giving this a read either way and love the app guys!

Microsoft SwiftKey how to remove  the bar from the keyboard that contains "Allow Full Access to get word prediction"  with the i icon on the right hand side of bar.... 

Hi,

I have an 2020 ipad air with ios 14.3, SwiftKey version 2.8.5 and if I try to share a post from Facebook to a text message while in landscape mode the send arrow is not operational and seems to overlap on the message window. If I rotate the iPad in portrait mode the send arrow works. Please fix this bug, I have been dealing with this for a couple of months but did not get a chance to report it. Thank you. 

I'm learning Chinese and Russian and was very happy with the SwiftKey keyboard on my Android phone as I could easily switch between the two keyboards and found them much easier to use than the native keyboard. However, since moving to an iPhone, I'm really disappointed to find that Chinese is not available in the iOS version of SwiftKey. Is there any reason for this?? Are the plans to enable it??

Many thanks for a Swift response. 

Say for example I'm typing the word 'atmosphere'
Before the last update, I was able to manually type out A, T, then continue to end the word by swiping from M through E. And the word completes.

However.. Now.. If I were to manually type A, T. Then continue to swipe the remaining letters. The A, T will end as 'at' and start a new word with the swiping input from M to E.

This is annoying as I've gotten used to using a combo of half manual type and swiping to complete typing style. It is also one of the reasons I've stuck to SwiftKey! Cos no other swipe keyboards allow this feature.

Please rectify 🙏🏼🙏🏼