Your predictions are associated with your Microsoft SwiftKey Account, and go with you when 'Backup & Sync' is enabled.
Note: Your Typing stats don't transfer across devices, so if you've recently installed Microsoft SwiftKey on a new device, you might wrongly assume your predictions have disappeared.
A good test would be to begin typing an email address (or other such phrase unique to you). If Microsoft SwiftKey is not returning the expected result, this might be cause for further investigation.
In this instance, we recommend trying the following steps in order:
Logout of your Microsoft SwiftKey Account
- Open Microsoft SwiftKey and select 'Account'
- Tap 'Account'
- Choose 'Logout from this device'
- Restart your device
- Open Microsoft SwiftKey and log back into your Microsoft SwiftKey Account
Start typing and see if your predictions have been restored.
If you're still having trouble follow the steps below:
Check Backup & Sync
- Open the SwiftKey App and select 'Account'
- Tap 'Account'
- Choose 'Backup & Sync'
- Check to see when a sync last took place (it should be within the last day). Toggle the button to force a sync.
Start typing and see if your predictions have been restored.