Help! My themes are missing

    If it looks like your themes are missing please follow the steps below:

    1. Open your SwiftKey App
    2. Select 'Themes'
    3. There are two tabs: 'All' and 'Yours'
    4. Your theme(s) should all appear here. You might need to tap to download a theme again.If you're unable to find your theme(s) please submit a support request here:\

    To aid us in our investigations please could you provide the following details: 

    • Which themes are affected?
    • Are you signed-in with a SwiftKey Account?
    • Phone/Android OS/SwiftKey version
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    Microsoft SwiftKey Valentines Day Contest Official Rules


    1. SPONSOR

    These Official Rules (“Rules”) govern the operation of the Microsoft SwiftKey Valentines Day Contest (“Contest”). Microsoft Corporation, One Microsoft Way, Redmond, WA, 98052, USA, is the Contest sponsor (“Sponsor”).



    In these Rules, "Microsoft", "we", "our", and "us" refer to Sponsor and “you” and "yourself" refers to a Contest participant, or the parent/legal guardian of any minor Contest entrant. By entering you (your parent/legal guardian if you are a minor) agree to be bound by these rules. 



    The Contest starts at 12:01 a.m. Pacific Time (PT) on February 14, 2018, and ends at 11:59 p.m. PT on February 15, 2018 (“Entry Period”). 



    To enter, you must be 14 years of age or older. Minors must have consent of a parent or legal guardian.

    Employees and directors of Microsoft Corporation and its subsidiaries, affiliates, advertising agencies, and Contest Parties are not eligible, nor are persons involved in the execution or administration of this promotion, or the family members of each above (parents, children, siblings, spouse/domestic partners, or individuals residing in the same household). Void in Cuba, Iran, North Korea, Sudan, Syria, Region of Crimea, and where prohibited.



    To create an entry, share a post using the #HappyValentinesDay and #SwiftKeyGame hashtags, as well as #contest.

    To submit an entry, login to your legally registered social media account on / and post a publicly viewable message that includes your entry, the Contest hashtag ##HappyValentinesDay and #SwiftKeyGame, and the hashtag #contest. All elements must be included to be eligible. The account settings for this message must be set to “unprotected” or “public” to be eligible. This promotion is in no way sponsored, endorsed, or administered by, or associated with, Twitter. You understand that you are providing your information to the Sponsor and not to Twitter. The information you provide will only be used for administering the Promotion and to contact you if you are a winner.

    The entry limit is up to 3 entries per person.

    We are not responsible for excess, lost, late, or incomplete entries. If disputed, entries will be deemed submitted by the authorized account holder of the email address, social media account, or other method used to enter.


    • Your entry must be your own original work; and
      • For Contests which require a video entry, please note the video must be solely the work of the team, including but not limited to, the actual filming, editing, graphic design, etc. of the video.
    • Your entry cannot have been selected as a winner in any other contest; and
    • You must have obtained any and all consents, approvals, or licenses required for you to submit your entry; and
    • To the extent that entry requires the submission of user-generated contest such as software, photos, videos, music, artwork, essays, etc., entrants warrant that their entry is their original work, has not been copied from others without permission or apparent rights, and does not violate the privacy, intellectual property rights, or other rights of any other person or entity. You may include Microsoft trademarks, logos, and designs, for which Microsoft grants you a limited license to use for the sole purposes of submitting an entry into this Contest; and
    • Your entry may NOT contain, as determined by us in our sole and absolute discretion, any content that is obscene or offensive, violent, defamatory, disparaging or illegal, or that promotes alcohol, illegal drugs, tobacco or a particular political agenda, or that communicates messages that may reflect negatively on the goodwill of Microsoft.



    We are not claiming ownership rights to your Submission. However, by submitting an entry, you grant us an irrevocable, royalty-free, worldwide right and license to use, review, assess, test and otherwise analyze your entry and all its content in connection with this Contest and use your entry in any media whatsoever now known or later invented for any non-commercial or commercial purpose, including, but not limited to, the marketing, sale or promotion of Microsoft products or services, without further permission from you. You will not receive any compensation or credit for use of your entry, other than what is described in these Official Rules.

    By entering you acknowledge that the we may have developed or commissioned materials similar or identical to your entry and you waive any claims resulting from any similarities to your entry. Further you understand that we will not restrict work assignments of representatives who have had access to your entry and you agree that use of information in our representatives’ unaided memories in the development or deployment of our products or services does not create liability for us under this agreement or copyright or trade secret law. 

    Your entry may be posted on a public website. We are not responsible for any unauthorized use of your entry by visitors to this website. We are not obligated to use your entry for any purpose, even if it has been selected as a winning entry.

    Personal data you provide while entering this Contest will be used by Microsoft and/or its agents and prize fulfillers acting on Microsoft’s behalf only for the administration and operation of this Contest and in accordance with the Microsoft Privacy Statement.



    Pending confirmation of eligibility, potential prize winners will be selected by Microsoft or their Agent or a qualified judging panel from among all eligible entries received based on the following judging criteria:

    • 25% - Originality typed phrase or words with SwiftKey Keyboard
    • 25% - Composition - how it's presented
    • 50% - Adherence to theme

    Winners will be selected from among all eligible entries received within 7 days following the Entry Period.

    In the event of a tie between any eligible entries, an additional judge will break the tie based on the judging criteria described above. The decisions of the judges are final and binding.  If we do not receive a sufficient number of entries meeting the entry requirements, we may, at our discretion, select fewer winners than the number of Contest Prizes described below. If public vote determines winners, it is prohibited for any person to obtain votes by any fraudulent or inappropriate means, including offering prizes or other inducements in exchange for votes, automated programs or fraudulent i.d’s. Microsoft will void any questionable votes.

    Winners will be notified via the contact information provided during entry no more than 7 days following judging with prize claim instructions, including submission deadlines. If a selected winner cannot be contacted, is ineligible, fails to claim a prize or fails to return any Forms, the selected winner will forfeit their prize and an alternate winner will be selected time allowing. If you are a potential winner and you are 14 or older, but are considered a minor in your place of legal residence, we may require your parent or legal guardian to sign all required forms on your behalf. Only three alternate winners will be selected, after which unclaimed prizes will remain unawarded. 


    1. PRIZES

    The following prizes will be awarded:


    One (1) First Prize (s). Each winner will receive:

    A(n) SwiftKey American Apparel Hoodie. Approximate Retail Value (ARV) $36.13.


    One (1) Second Prize (s). Each winner will receive:

    A(n) SwiftKey American Apparel t-shirt. Approximate Retail Value (ARV) $10.95.

    The ARV of electronic prizes is subject to price fluctuations in the consumer marketplace based on, among other things, any gap in time between the date the ARV is estimated for purposes of these Official Rules and the date the prize is awarded or redeemed. We will determine the value of the prize to be the fair market value at the time of prize award.

    The total Approximate Retail Value (ARV) of all prizes: $47.08

    We will only award one (1) prize(s) per person/company during the Entry Period. No more than the stated number of prizes will be awarded. No substitution, transfer, or assignment of prize permitted, except that Microsoft reserves the right to substitute a prize of equal or greater value in the event the offered prize is unavailable. Prizes will be sent no later than 28 days after winner selection. Prize winners may be required to complete and return prize claim and / or tax forms (“Forms”) within the deadline stated in the winner notification. Taxes on the prize, if any, are the sole responsibility of the winner, who is advised to seek independent counsel regarding the tax implications of accepting a prize. By accepting a prize, you agree that Microsoft may use your entry, name, image and hometown online and in print, or in any other media, in connection with this Contest without payment or compensation to you, except where prohibited by law.


    1. ODDS

    The odds of winning are based on the number of eligible entries received.




    To the extent allowed by law, by entering you agree to release and hold harmless Microsoft and its respective parents, partners, subsidiaries, affiliates, employees and agents from any and all liability or any injury, loss or damage of any kind arising in connection with this Contest or any prize won.

    All local laws apply. The decisions of Microsoft are final and binding

    We reserve the right to cancel, change or suspend this Contest for any reason, including cheating, technology failure, catastrophe, war or any other unforeseen or unexpected event that affects the integrity of this Contest, whether human or mechanical. If the integrity of the Contest cannot be restored, we may select winners from among all eligible entries received before we had to cancel, change or suspend the Contest. Rules violators will be prosecuted to the full extent of the law and may be banned from participation in Microsoft Contest. 



    Personal data you provide while entering this Sweepstakes will be used by Microsoft and/or its agents and prize fulfillers acting on Microsoft’s behalf only for the administration and operation of this Sweepstakes and in accordance with the Microsoft Privacy Statement.



    This Contest will be governed by the laws of the State of Washington, and you consent to the exclusive jurisdiction and venue of the courts of the State of Washington for any disputes arising out of this Contest.  



    Send email to with the subject line “SwiftKey Valentines Day Contest winners” within 30 days of February 15, 2018 to receive a list of winners that received a prize worth $25.00 or more.


    Read more
    Photo themes for Android
    1. What are Photo themes?
    2. How to design a theme
    3. How to delete your theme
    4. FAQs


    1 - What are Photo themes?

    Photo themes for Android were introduced in SwiftKey 6.7.1 as we believe you should be able to express your style in more than just words.

    The feature allows you to design your own keyboard theme by picking any of your photos as the background. Personalise your theme further by resizing the photo, choose background darkness, plus toggle key borders and symbols.


    2 - Designing a Photo theme

    Here we'll guide you through all of the steps necessary to design your own Photo theme(s):

      Screenshot_20171101-153435.png Screenshot_20171101-153001.png  Screenshot_20171101-152812.png

    • Tap the 'Themes' icon on your Toolbar
    • Select 'Create photo theme'


    • Open your SwiftKey app
    • Tap 'Themes'
    • Select the 'Custom' tab


    1. Tap 'Start' to design a new theme. 
    2. Press the 'Add Image' button to choose photos from your camera roll or an alternative location. Your photos must be in either JPG or PNG format.

    Next, we'll take you through the various adjustment options available. When you've finished, remember to hit 'Done' or your design will disappear.

    Resize and reposition

    You can:

    • Pull focus to a particular area. Just pinch to zoom in and out of your photo.
    • Drag your photo around within the boundary box to reposition it.

    it's not possible to rotate your photo at present.

    Adjust background brightness

    The background brightness can be controlled by dragging the slider left and right. This setting determines how much of the photo is visible behind the keys. It defaults to 45%.

    Toggle key borders

    Choose between showing borders around your keys.

     Screenshot_20171101-152949.png  Screenshot_20171101-152853.png

    Toggle symbols on keyboard

    You can specify whether you want your Photo theme to include symbols on the keys.

    3 - How to delete Photo themes

    Please note that once you delete a theme you won't be able to get it back. Instead you'll need to begin your design again from scratch.

    To delete:

    1. Long press on your theme to reveal the 'Delete' prompt
    2. Tap on it to confirm

     You cannot delete a theme that's currently in use.

    4 - FAQs


    SwiftKey will ask for your permission to access your photos when you enter the Photo themes wizard for the first time. You'll need to confirm and accept in order to create your own.

    For more information on our Privacy Policy please visit this link:


    Free sample images

    If you haven't yet amassed a photo collection of your own, here is some inspiration from a world famous National Geographic photographer:

    Do Photo themes work with Backup & Sync?

    It is not currently possible to use Backup & Sync to save your Photo themes to your SwiftKey Account. Therefore if you remove SwiftKey from your device you'll lose any themes you previously created.

    This also means that your themes cannot be transferred between Android and iOS devices.

    Additional customisation options

    There are differences between Photo themes on Android and iOS. The SwiftKey team monitor all feedback closely and will make changes accordingly.

    Read more
    How do I redeem a promo code in SwiftKey Keyboard for Android?

    All our SwiftKey themes are now free, but occasionally we may give away exclusive designs as part of a promotion.

    Promotional codes do expire, so keep an eye on the blog or follow us on Twitter to be the first to hear about exclusive themes.

    Here's a list of currently-active promo codes:

    BERRY001        Berry 
    ICETHEME        Ice 
    PITCH001        Pitch 
    NEON0001        Neon 
    DUSK0001        Dusk 
    COBALT01        Cobalt 
    HOLO0001        Holo 
    REGAL001        Regal 
    LIGHT001        Light 
    DARK0001        Dark 
    NICKEL01        Nickel 
    FOREST01        Forest 
    PUMPKIN1        Pumpkin 
    FUCHSIA1        Fuchsia 
    SKYTHEME        Sky 

    To redeem and cash in your code please follow the steps below: 

    1. From the keyboard open Toolbar
    2. Select the 'Themes' tab (indicated by the palette icon) and tap 'View more themes'
    3. Tap on the gift icon in the top right corner
    4. Enter your promo code to unlock and download the theme 




    Read more
    What themes are available in the SwiftKey Store for Android?

    SwiftKey has many themes available to download - all for free - so you can customise your keyboard how you want.

    To see the themes currently installed on your device, open the SwiftKey app and tap 'Themes'.

    Tap 'All' to view all the other designs currently available.


    We are adding more themes all the time so be sure to check back often.

    You can also view and change themes from Toolbar:

    1. Open Toolbar 
    2. Select the 'Themes' tab (indicated by the palette icon) and tap 'View more themes'
    3. Choose the theme you wish to apply to your keyboard



    Read more
    I just got a new phone. Where are the themes and content I bought?

    Your purchased themes and content are all backed up to your SwiftKey Account. Just as apps you download from Google Play are assigned to a Google account, your SwiftKey Keyboard content works the same way.

    When you download SwiftKey Keyboard on your new phone, be sure to sign into the same SwiftKey Account that you used to purchase your content from the SwiftKey Store. Your purchased themes should show as available to download.

    Note: All SwiftKey themes are now available free of charge. Read more here.

    Read more
    Do my themes back up across devices?
    Yes, your previous purchases (before themes were made free) are all backed up to your SwiftKey Account. To access your purchased themes and content on your other devices, just sign into your SwiftKey Account that you used to purchase.

    Please note that themes cannot be synced across Android/iOS platforms.

    Read more
    Can I return or get a refund on a theme I purchased with SwiftKey Keyboard for Android?

    All SwiftKey themes were made free in December 2016.

    There was a four-week window for refunds following our announcement that all themes were to be made free. 

    This article exists purely for historical information purposes.


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