FAQs
    Troubleshooting for Microsoft SwiftKey performance issues

    If it appears that your Microsoft SwiftKey Keyboard is draining your battery, you're experiencing keyboard lag, or frequent crashes, then please follow the troubleshooting steps laid out below.

    1. Why am I experiencing a lot of lag?
    2. Why is Microsoft SwiftKey draining my battery?
    3. Why is Microsoft SwiftKey crashing repeatedly?

     

    1 - Why am I experiencing a lot of lag with my Microsoft SwiftKey Keyboard for Android?

    We focus quite heavily on performance and speed in every build of the app. To ensure you get the very best experience we recommend you've installed the most current update available in the Google Play Store.

    If your Microsoft SwiftKey Keyboard is slowing down this may be due to one of several reasons:

    1. There are apps consuming too much memory so the keyboard can't use enough to work quickly. This happens when you have multiple high memory usage apps running, so if you have these kinds of apps open, try closing them. 
    2. You're using performance-optimising apps that don't allow Microsoft SwiftKey to run to its full potential.
    3. The phone is a lower-end device and does not have enough memory to be used by the keyboard. If this is a hardware limitation, there is very little that can be done. Closing the app (by switching keyboards or stopping it manually) will force everything to reload and free-up some memory, but the initial load will be slow.
    4. You're using multiple languages and have Flow enabled. Try sticking to one language and disabling Flow.
    5. Sometimes we recommend clearing the app cache, as this can help as a last resort but we wouldn't normally recommend this as a solution for lag.

    2 - Why does my battery drain very fast when using Microsoft SwiftKey?

    If you use certain battery saving or monitoring apps to track your device's power usage, such as Battery Doctor or Greenify, your Microsoft SwiftKey Keyboard may have been flagged for high power consumption.

    Please be aware that these kind of reports only refer to percentage of the battery loss associated to each app in use.

    In contrast, to find out what percentage of the battery's actual capacity every app is using, you should check your Android settings in Settings > Battery.

    For example, if your battery is fully charged, there are only two apps running each one responsible for half of that battery loss, and your battery power drops to 98%, Battery Doctor will report both apps with a 50% consumption each, whilst the Android settings will report both apps with 1% each.

    However, if you have noticed a power consumption of over 1% in your Android settings or your battery actually drains faster than usual, please submit a support ticket and provide the following info:

    • Your Microsoft SwiftKey Keyboard version which can be found in the ‘About Microsoft SwiftKey’ menu
    • Your current Android OS version
    • The make and model of your device
    • Do you use a specific app to measure the battery usage?
    • Are you signed in to a Microsoft SwiftKey Account?
    • How many / what languages do you have enabled in Microsoft SwiftKey?
    • Did your problems start after changing something on your device? If so, what was it?

    3 - Why is my Microsoft SwiftKey Keyboard crashing repeatedly?

    If your Microsoft SwiftKey Keyboard isn't behaving like it should, you could try clearing the data and performing a fresh install.

    Make sure you are signed into your Microsoft SwiftKey Account, and you have Backup & Sync enabled.

    Tap the refresh button to force a Backup.

    backup_sync.jpg

    Then:

    1. Go to your Device Settings
    2. Locate 'App Manager' or 'Apps'
    3. Scroll down to 'Microsoft SwiftKey Keyboard' and select it from the list
    4. Choose 'Storage', then tap to clear cache and data
    5. Uninstall Microsoft SwiftKey
    6. Download Microsoft SwiftKey again from the Google Play Store

    android-clear-cache-data.jpgandroid-storage-settings.jpg 


    If the steps above didn't correct Microsoft SwiftKey's behaviour, please report this to our Support Team by submitting a support ticket here.

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    Troubleshooting for Microsoft SwiftKey prediction quality

    If you feel that your predictions are poor or Microsoft SwiftKey has stopped 'learning' from your writing style, we recommend the following steps to kick-start the learning process again.

    Before you begin

    Please make sure you are always running the latest version of Microsoft SwiftKey.

    You need to have created a Microsoft SwiftKey Account and be signed-in, as part of this process will clear all data and saved language from the application. 

    Ensure 'Backup & Sync' is also enabled.

    First:

    1. Open your device Settings
    2. Go to the App list
    3. Select 'Microsoft SwiftKey Keyboard'
    4. Tap 'Storage'
    5. Tap the buttons to 'Clear data' and 'Clear cache'

    Second:

    Sometimes the cloud connection gets lost and needs to be re-connected. To fix this:

    1. Open your Microsoft SwiftKey app
    2. Tap ‘Account’
    3. Log out of your account
    4. Sign back into your Microsoft SwiftKey Account

     main-menu-account.jpg 

    This should force a re-sync and bring all your custom predictions back.

    Third:

    If the previous did not work, give Microsoft SwiftKey a fresh install. Doing this can iron out any random bugs that might be impacting the performance of your Microsoft SwiftKey Keyboard.

    Still having problems? Please submit a support ticket and provide any screen shots that help show the issue.

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    Download and installation help

    We've compiled some of our most frequently-asked questions around downloading and installing Microsoft SwiftKey on Android. 

    What versions of Android OS does Microsoft SwiftKey Keyboard support?

    Currently the Microsoft SwiftKey Keyboard for Android supports version 5.0 (Lollipop) and above. If your device is running an older version of the Android OS the app will continue to work as expected into the future, but unfortunately new features like Toolbar or Stickers may not be available.

    How do I find which version of Microsoft SwiftKey I’m using?

    1. Open your SwiftKey app
    2. Tap 'About Microsoft SwiftKey'
    3. Your version number is displayed at the top of the About screen

    How do I upgrade to the latest version of Microsoft SwiftKey?

    To check for a newer version:

    1. Open the Google Play Store app on your device
    2. Search for Microsoft SwiftKey and select the app
    3. Tap 'Update'

    If you wish to setup automatic updates for Microsoft SwiftKey:

    1. While viewing Microsoft SwiftKey in the Google Play Store, tap the three dots in the upper-right corner of the screen
    2. Ensure that 'Auto-update' is checked

    I’ve installed Microsoft SwiftKey, so why does the keyboard on my phone look the same?

    Please make sure you've finished the installation process after downloading the app from the Google Play Store. Click here for more information.

    Note: To switch between keyboards while typing, just tap the keyboard icon in your notification bar.

    Why can't I see Microsoft SwiftKey in the Google Play Store?

    If you can’t see Microsoft SwiftKey in the Google Play Store, this most likely means that you're in a territory where the Google Play Store is not offered.

    You can find the list of supported countries here.

    Can I install Microsoft SwiftKey on more than one device?

    Microsoft SwiftKey is a free app, so you can install it on as many devices as you like. As long as you are signed into your Microsoft SwiftKey Account you can sync your language model and themes to the new device as well.

    To install Microsoft SwiftKey on a new or secondary device follow these steps below:

    1. In the Google Play Store app, search for "Microsoft SwiftKey" and install it on the new device
    2. Once the app is installed on the new device, sign into your Microsoft SwiftKey Account to sync your language model, themes and content to the new device.

    Can I move Microsoft SwiftKey onto my SD card?

    Unfortunately, it’s not possible to move any input method like SwiftKey onto the SD card. This is an Android restriction, rather than a limitation on SwiftKey's end. 

    Amazon App Store

    If you previously downloaded Microsoft SwiftKey from the Amazon App Store you should be aware that this version has long been discontinued. Although it may still work to a degree, we don’t actively offer support and therefore recommend you download the latest market release from the Google Play Store.

    Will Microsoft SwiftKey Keyboard work with a custom ROM?

    Microsoft SwiftKey does not officially support custom ROMs. As the Android ROM community is constantly growing, it makes it difficult for our teams to troubleshoot, diagnose and resolve issues. 

    Microsoft SwiftKey may work with your custom ROM, but unfortunately, we’re unable to guarantee any level of service or provide support beyond what you find in this knowledge base for standard versions of Android.

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    Why has my enter key turned into a send button in WhatsApp?

    In the settings area for WhatsApp you can adjust the behavior for the return/enter key.

    The below steps will likely resolve this for you:

    1 - Go into WhatsApp settings 
    2 - Open Chats 
    3 - Uncheck the box at the top that says 'Enter is send'


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    How do I uninstall my Microsoft SwiftKey Keyboard?

    We'll be sorry to see you go but if you really must uninstall Microsoft SwiftKey from your Android device, please follow the steps below:

    1. Enter your device's Settings
    2. Scroll down to the 'Apps' menu
    3. Find 'Microsoft SwiftKey Keyboard' in the list of installed apps
    4. Select 'Uninstall'

    Note: if Microsoft SwiftKey was preinstalled on your device the above steps will differ slightly, and you'll have to select 'Uninstall Updates' instead.

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    Other troubleshooting for Microsoft SwiftKey Keyboard for Android

    Are you experiencing issues with your Microsoft SwiftKey Keyboard?

    Please make sure you are running the latest version of Microsoft SwiftKey. To check this, tap Microsoft SwiftKey Keyboard in the app list, then ‘About Microsoft SwiftKey’ from underneath ‘Information.’ If you are not on this version, please upgrade by visiting the Google Play Store and locating Microsoft SwiftKey Keyboard.

    Please try the below steps once you have confirmed you are on the latest version of Microsoft SwiftKey.

    First:

    1. Open the Microsoft SwiftKey app
    2. Tap 'Account'
    3. Log out of your Microsoft SwiftKey Account
    4. Sign back in
    5. Select 'Backup & Sync' and press the refresh key to force a sync

    Second:

    1. Go to your Device 'Settings' and then 'App Manager' or 'Apps'
    2. Scroll down to 'Microsoft SwiftKey Keyboard' and select it from the list
    3. Select 'Storage', then tap to clear cache and data
    4. Open your Microsoft SwiftKey Keyboard and re-adjust settings as necessary

    Note: This will clear all data and saved language from the application. But as long as you're signed-in to your Microsoft SwiftKey Account, you won't lose any previously-saved data.


    Third:

    If the above did not work, please try deleting Microsoft SwiftKey and reinstalling from the Google Play Store. This often irons out any issues that might be impacting performance.

    If you need further assistance/these steps did not work, please contact us by submitting a support ticket here (opens in a new window).

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    How do I turn off autospace after punctuation?

    At this time, the SwiftKey Keyboard for Android does not offer the option to turn off autospace after punctuation. 

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    Can I turn the prediction bar off on my Microsoft SwiftKey Keyboard?

    We do not offer the option to turn off the prediction bar. 

    Predictions are an integral part of the Microsoft SwiftKey experience and contribute to creating an effortless typing experience on your mobile devices.

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    I keep getting a notification saying "Choose input method"

    This is a feature of the Android operating system. The notification is visible whenever you are in a text field and you have more than one keyboard enabled (including the stock keyboard). 

    Tapping the ‘Input Select’ icon (represented by a keyboard) will also display this notification.

    It is possible to hide this notification completely by hiding all the other keyboards installed on your device. 

    To achieve this:

    1. Locate your device's Keyboard and input methods settings. These can normally be found within your 'Languages & input' menu.
    2. Select 'Virtual keyboard'
    3. Tap 'Manage keyboards'
    4. Toggle all other keyboards to the 'Off' position

    change-keyboard-notification.jpg input-button.jpg manage-keyboards.jpg  available-virtual-keyboards.jpg


    You'll need to remember to reverse the previous steps to make all your keyboards appear again.

    Troubleshooting

    If you can't see the 'Input Select' keyboard icon, you might have to drag the Android Notification Bar downwards to make your selection instead.

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    For Microsoft SwiftKey commercial partners

    Files and documentation

    The following is intended for use by commercial partners configuring the Microsoft SwiftKey Keyboard. Use of the software and materials is subject to the Microsoft SwiftKey Terms of Use and the Microsoft Privacy Statement. If you've come here by accident and just wanted to download Microsoft SwiftKey, please click here instead.

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