Trending topics
    My Collection icon is missing

    We recently made a change to SwiftKey Toolbar, and as a consequence the 'Collection' icon has been rehomed.

    To view your Collection:

    1. Open the Toolbar by tapping theIcon to expand Toolbar icon
    2. Select the 'Stickers'  icon
    3. Tap the 'Pin' icon

    Stickers-icon-SwiftKey-Toolbar.png Collections-icon.png

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    How do I hide the Toolbar?

    We recently made a change to SwiftKey Toolbar. 

    Just tap the Toolbar close icon icon to the left of the prediction bar to close or hide the Toolbar.

    Tap theIcon to expand Toolbaricon when you want to expand or open your Toolbar.

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    Blank space at bottom of keyboard

    Please note this is not a SwiftKey issue.

    blank-space.jpg

    This blank space is related to a change implemented in Android 10 and also affects other keyboards using gesture navigation.

    To fix:

    Go to your device settings, Display > Navigation bar > and turn off "Show button to hide keyboard". Depending on your device, the options available to you may differ.

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    Google sign in error

    We've received reports that some users are struggling to log to their SwiftKey Account using their Google email address. The sign in process will appear to get stuck in a loop.

    If this is happening on your device please follow the steps below:

    1. Open a browser window and visit https://data.swiftkey.com 
    2. Select Google and choose your Google account from the selection screen
    3. You may be prompted to complete age verification. If so, please confirm your details

    You should now be able to successfully sign back in to your SwiftKey Account using Google.

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    I’ve been signed out of my SwiftKey Account / I get an error message when signing-in to my SwiftKey Account

    We have made changes to our Backup & Sync service which requires users to be on the latest version of SwiftKey to sign in. 

    In order to sign back into your SwiftKey Account, you’ll need to update to the latest version of SwiftKey in the Google Play Store. Click here to visit the Google Play Store.

    We apologise for any inconvenience caused. 

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