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    Permanently Deleted User

    Same thing on my Nexus 5X running Android 7.1.1 on Swiftkey version 6.5.5.30.

    I use thumb-layout whenever I'm in landscape mode and regular layout for portrait mode.  Previous versions of Swiftkey can remember these settings, but now it always resets back to regular layout.  I have to set the layout to thumb-layout about once a day, it seems.

    This happens regardless of if I restart or not.  I've also already tried uninstalling and reinstalling Swiftkey.

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    Ryan P

    Hi there,

    This is a bug that we are currently looking into. I have created tickets for both of you guys. Expect to hear from a member of staff soon.

    Best,

    Ryan

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    Permanently Deleted User

    Same issue.. Android tablet restarted and lost split keyboard. However settings appear to show it as active so I can't even reset

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    Permanently Deleted User

    Same for me. I usually lose thumb layout when restarting my phone the Oneplus X. It could be happening other times and I don't notice. I try and restart my phone as little as possible.

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    Permanently Deleted User

    mine won't stay in compact, goes back to full
    nexus 7, android 6.0.1

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    Ryan P

    We have a bug report made for this and are going to be looking into it. 

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    Permanently Deleted User

    The same issue happens to me on my Sony xperia x compact running nougat.

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    Permanently Deleted User

    I've downloaded the most recent update from Play and still have the problem.

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    Permanently Deleted User

    It's obvious after waiting for 2 months, that swiftkey doesn't care that they broke this app with their release and DON'T CARE ABOUT THEIR CUSTOMERS!  I'm disappointed! 

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    Permanently Deleted User

    I agreed with Ron, i logged this bug a month ago after having issues for a while.
    No response...this so called 'support' site is a joke. Its a lets pretend were doing something, increase profits and screw over the customers who have already paid. I'm going to try android-support@swiftkey.com

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