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    Alpert

    Hello,

    Can you provide more information? What kind of error message you received?

    Please also attach SwiftKey version number and probably a screenshot if you can.

    Thanks

    Alpert

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    Permanently Deleted User

    They are my Disney Themes.  Regardless of which one I select, I receive an "Unable to download" message.

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    Alpert

    Do you mean the Frozen theme?
    We removed it long ago. But if you purchased it, you are still able to download it.
    I guess your app got corrupted files. Here are two things you can try:
    1. Go to phone settings, apps, find SwiftKey, then clear all the cache and data. After that you'll need to re sign in, so that you can try to re-download the theme.
    2. A fresh install if SwiftKey is not pre-installed on your device.

    Let me know if it works.
    Alpert

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    Ryan P

    Can you tell us what version # of SwiftKey you currently have. This # can be found in SK Settings.

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    Permanently Deleted User

    SwiftKey Beta 6.5.8.26

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    Ryan P

    Hi Keller,

    Can you logging out of your Cloud account and then logging back in. See if that brings them back. 

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    Permanently Deleted User

    What happened to my themes. I bought the neon collection I had a bunch of Christmas themes I love
    Not here. I still have it on my Kindle but I recently had to get a same cell replacement phone for my Samsung and I don't have them anymore I can't get them on my new phone which is the same phone I had. It's only on my Kindle because I didn't have to replace it yet but I don't see them on the website. I bought them and I just noticed I they're all free where's my bought themes and how many did you take down.

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    Ryan P

    If you are having trouble downloading themes.

     

    Sign out of your SwiftKey Account and sign back in. If that does not work, try switching between a strong wifi and data network. 

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    Permanently Deleted User

    Ver 6.6.1.20

    Logged out and back in under both strong wifi and cellular connection.

    Switched to a Galaxy S8 a few days ago and now many themes that I had in my library are not available. Specifically NEON. It is not in the "All Themes" section either.

    This color/visual combination for this keyboard had surprisingly been the #1 reason for me staying with SwiftKey. If I can't get this theme back, I'm going to be downloading other keyboards.

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    Alpert

    Hi,
    I think you might want to go to this thread: https://support.swiftkey.com/hc/en-us/community/posts/115002932809--Main-thread-Missing-themes-baked-in-
    Current thread is not relevant to your problem.

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