we'd like to see the screen shot if you can. Or you can upload it somewhere else and add the link here. We're not able to reproduce so, seeing the screen shot or video would be helpful.
Same problem.
Infiniti Hot S
Android 6
I have tried fresh installation for more than 5 times, but still doesn't work.
I have submitted a screen shot in Google Play Store page of SwiftKey, but no answer yet.
Had the same issue, emailed swiftkey No response... (seems to occur on chinese brand smartphones :( ANYWAY my workaround was UNINSTALL swiftkey and install an older version sign in as before, then look for the latest swiftkey apk (in my case today's version) and voila you're all set.
I have the same problem. I have a SK account but I can't sign in. Only two options allowed: google or microsoft account or not now. This is brutally and messy !
Same problem here. Can't sign in using Google. Tried the usual circus of reinstalling. Seriously frustrating as I'm unable to use my saved data. MIUI Marshmallow, Mi3, latest SwiftKey.
We will be looking into this. We will be updating this thread when we know more.
In the mean time,
Please list this info for us:
- Device make and model
- OS version
- Current SK version
Best,
Ryan
Have tried uninstalling and installing again but didn't work.
Please add more information by following the instructions.
I'm unable to give you any answer at this moment.
Device make: Infinix hot 4
Android version: 6.0 (Marshmallow)
How do I post the screen shot in this forum?
SwiftKey version : 6.6.2.27
You'll need to use desktop browser to do that. Or enable desktop website version in your mobile browser. Then click on this icon to insert a file.
Hi there,
we'd like to see the screen shot if you can. Or you can upload it somewhere else and add the link here. We're not able to reproduce so, seeing the screen shot or video would be helpful.
Same thing is happening to me. Infinix Hot 4 Pro, Android 6.0.
I'm not able to read what that says. Can you please translate?
Have you tried a fresh install?
It says: "Select an account."
I've tried that and some other things, nothing works.
Select account and the list of accounts does not seem to be showing up. Can you try a fresh install.
I tried that twice with same result.
I'm having the same issue. It will show "choose account" without showing anything else. Infinix Hot S
Same issue here, nothing worked (beta, reinstall, ...) except a factory reset.
Same problem, I havent found a solution.
Cubot Dinosaur
Android 6.0
API level 23
Same thing happens to me.. Infinix note 2 version 6.0 marshmallow
Seems like Infinix phones are having this issue. Mine is Infinix Hot 4 also and having the same problem as well.
This bug is under investigation. We will update you via this forum.
My first time here and that's because I'm having the exact same issue
Device name: infinix Zero 4 plus
Model number : infinix-x602-LTE
Os version 6.0
Same problem here.
Doogee X7 Pro
Android 6.0
6.6.5.24
Same here on my CUBOT DINOSAUR.
I have to say it happens in some other apps also, such as AirBnb.
Same thing with me.
Phone: Leagoo T1 plus
OS: Android 6.0
Same problem.
Infiniti Hot S
Android 6
I have tried fresh installation for more than 5 times, but still doesn't work.
I have submitted a screen shot in Google Play Store page of SwiftKey, but no answer yet.
Had the same issue, emailed swiftkey No response... (seems to occur on chinese brand smartphones :( ANYWAY my workaround was UNINSTALL swiftkey and install an older version sign in as before, then look for the latest swiftkey apk (in my case today's version) and voila you're all set.
YOURE WELCOME.
Thank you bernard mungai, nice workaround.
Bernard you are the solution man!! Thanks!!!
I have the same problem. I have a SK account but I can't sign in. Only two options allowed: google or microsoft account or not now. This is brutally and messy !
I read your suggestion here https://support.swiftkey.com/hc/it/community/posts/115002985489/comments/115001363285
I tried the old version 6.3.8.80 but it ask me for Google+ account ONLY
Please solve immediately. Thx !
Same problem here. Can't sign in using Google. Tried the usual circus of reinstalling. Seriously frustrating as I'm unable to use my saved data. MIUI Marshmallow, Mi3, latest SwiftKey.
Endless loop of living into Microsoft. I finally had to sign in using Google account.