Hi Gary Feldman thanks for your feedback, we appreciate it! Regarding the issue, please go ahead and try clearing the cache of it by going to Device settings > Apps and notifications > Apps > Microsoft SwiftKey > Storage > Clear Cache > Restart the device.
Hello, could you please help us with the language packs downloaded/enabled on your SwiftKey keyboard? Could you please help us with your device's make & model, OS version, and SwiftKey app version?
Thank you for the information and help. Just to ask, do you see any particular pattern of words/ sentences while experiencing this issue? If possible, could you please try to record a video of the issue happening and send it over to us via https://aka.ms/sk-support? Thank you for your effort!
Hello Gary Feldman, Thank you for getting back to us and for your effort. You can share the screen recording via https://aka.ms/sk-support. We would appreciate it if you could create a support ticket there and we will be able to investigate further.
I submitted the video. FYI, I have also noticed inconsistent spacing associated with commas, right parentheses , (notice how a space was inserted automatically after the word "parentheses") and some other punctuation marks. Auto space after punctuation is "off."
Hello Gary Feldman, thank you for your effort. We see that you have submitted a support ticket. We will follow up and investigate the issue further. Thank you!
Things are getting worse. Spaces appearing after the final character in a word and a period, problems with irregular spaces with parentheses, etc . Probably best to uninstall and reinstall . (notice the periods and spaces.) BUT i originally paid for the app before Microsoft acquired. I no longer have my records and do not want to pay again after i uninstall . Please advise what i should do. This is really getting terrible! AND, i have not heard back from you with any solution .
Hi, Gary Feldman Sorry for the trouble. We see that you have submitted a support ticket. We will follow up and investigate the issue further. Thank you!
Hi Gary Feldman thanks for your feedback, we appreciate it! Regarding the issue, please go ahead and try clearing the cache of it by going to Device settings > Apps and notifications > Apps > Microsoft SwiftKey > Storage > Clear Cache > Restart the device.
Nope. Did that and issue remains.
Hello, could you please help us with the language packs downloaded/enabled on your SwiftKey keyboard? Could you please help us with your device's make & model, OS version, and SwiftKey app version?
Language: English (United States) / English (US)
QWERTY
SwiftKey Version 8.10.19.2
AutoCap, AutoSpace, QuickDelete - all enabled
Samsung Model SM-G965U1
Android Ver 10
Hello,
Thank you for the information and help. Just to ask, do you see any particular pattern of words/ sentences while experiencing this issue? If possible, could you please try to record a video of the issue happening and send it over to us via https://aka.ms/sk-support? Thank you for your effort!
I have the video - how do you want me to upload it. (No "attach file" option seen.)
Hello Gary Feldman, Thank you for getting back to us and for your effort. You can share the screen recording via https://aka.ms/sk-support. We would appreciate it if you could create a support ticket there and we will be able to investigate further.
I'm sorry - but your instructions are not clear - i did not see any option to insert a file or create a ticket - only to submit a question.
Sorry for the confusion, we request you to please click on this link and submit your question and our team will investigate further on the issue. https://support.swiftkey.com/hc/en-us/requests/new
I submitted the video. FYI, I have also noticed inconsistent spacing associated with commas, right parentheses , (notice how a space was inserted automatically after the word "parentheses") and some other punctuation marks. Auto space after punctuation is "off."
Hello Gary Feldman, thank you for your effort. We see that you have submitted a support ticket. We will follow up and investigate the issue further. Thank you!
Things are getting worse. Spaces appearing after the final character in a word and a period, problems with irregular spaces with parentheses, etc . Probably best to uninstall and reinstall . (notice the periods and spaces.) BUT i originally paid for the app before Microsoft acquired. I no longer have my records and do not want to pay again after i uninstall . Please advise what i should do. This is really getting terrible! AND, i have not heard back from you with any solution .
Hi, Gary Feldman Sorry for the trouble. We see that you have submitted a support ticket. We will follow up and investigate the issue further. Thank you!