Microsoft SwiftKey Android Support Forums

No letters on the keyboard. Just blank. Can't do anything.

I use textra for messaging. It changes from dark to light mode. It would be nice if the keyboard did the same.

Please provide an option to turn off transliteration in Hindi because we don't always need it. Also transliteration causes huge delay when you type using swipe. When I turn off Hindi and then use swipe to type then there is no delay.

Hi, I had to reinstall the SwiftKey application again on my phone. Before that I made a synchronization of my saved words. After logging in to the SwiftKey account via the website, all my saved words are still on the server. The problem is that the same account is logged in to the application on an Android phone, but I can't to download my saved words back to my phone. I'm mad at it because my dictionary has several thousand words that I need to re-enter now. Any idea how to solve it?

How do I get portrait keyboard or t9 option

Every time I re-install swiftkey on same device or install to a new android device my predicted words  dissapeared! Even Backup/restore was ON on previous device and on the new device also, triggered sync many times on both devices!

This happened the second time for me between different devices, word backup never worked. What the cloud backup is for then? What is the purpose?

Before you say I turned off backup, my data exists in the cloud at data.swiftkey.com, but does not synced to any of new devices: 

I've been using SwiftKey for several years with no issues at all, and have obviously built up quite a large personal dictionary. After factory resetting my Galaxy S8+ on Android 9.0, and re-installing SwiftKey, predictions from my personal dictionary so not come up anymore. I have tried all the steps on the troubleshooting guides on this website and have tried all the steps from other similar posts with no success. Are there any other steps I can try? This app has been so essential to me for many many years now and I can't even imagine losing all of the data that has been built up throughout the years.

How about adding an option to toggle auto space on/off after punctuation.

It's a pain having to backspace to remove an unwanted space.

Hello there,

Add this function of cut copy paste and select-all by sliding the finger from numberkey to X, C, V and A respectively.

This would be really really helpful and would be the best update till date that saves a lot of time of the user.

Release the updates as soon as possible.

Thank you.

I lost my personal data. Can I import the zip filé downloaded on menu "view data" on my account?

Is there any way to change the voice to text engine in Android? I would prefer to use Cortana, since I find Cortana's accuracy very good, but there does not seem to be a way to do it.

Hello Swiftkey:

A feature that I really miss from other keyboards (such as Gboard) is the ability to search emojis. I really love this feature and I think its better than emoji prediction. Please add this is a close future update!

Yes, the lack of this feature would be enough to make me switch keyboards, but I really like Swiftkey.

Thanks

I use SwiftKey (the paid version) with English and my native language, Malayalam. My language settings are as in the screenshot below.

https://photos.app.goo.gl/G7THEhE2X6ryYPwR2

My phone is primarily for work use, so most of my keypad usage is to type out professional emails, Slack messages, Asana updates etc. and the only acceptable language for such communications is English. I use Malayalam occasionally on certain WhatsApp groups; where I know all members are capable of reading and understanding the language. In earlier versions of SwiftKey switching between these was quick and easy via the spacebar, and the product worked very well for my requirements.

But of late, I see that SwiftKey is predicting words in Malayalam when I'm typing in English and worse still, these words are offered as the middle prediction:

https://photos.app.goo.gl/9jIOWpgVKs3wEcgd2

https://photos.app.goo.gl/52bZ7E3WMF7jK3if1

This is incredibly annoying; and I have searched all over the place - but it seems like there is no way to disable this behaviour. At the moment I have removed Malayalam from SwiftKey completely because this "feature" is interfering in my work. My questions:

1. Is it true that I cannot disable this feature?

2. Is there a way I can downgrade to a version of SwiftKey that did not have this feature?

3. Is there any plans for adding a configuration option to disable this feature? If yes when will that come out?

Thanks.

First, I noticed prediction lags. A lot. Especially if you type fast.

Now, please help me with this: 1. I don't use pinyin (Chinese input). I don't even have it enabled as pinyin. I use a different typing system (zhuyin system) and yet Swiftkey still predicts pinyin. But why? Why am I forced into this option? This leads to the next problem: Swiftkey likes to predict English words like "uber" into "uber" with an umlaut. This is equally annoying because the English word is not the same as the German word.

2. There's no way to tell where some special letters or modifiers are. For example, the German "ß?" Go ahead and guess where it's found without checking EVERY SINGLE KEY on the keyboard. And the Russian keyboard? I don't even want to start.

For a keyboard that is supposed to be convenient, it, somehow, manages to force you into multilingualism. What if I don't want to, though? I want to type in one language at a time for the sake of accuracy. This prediction really... kills.

MAN! WHATS GOING ON!!!! 

ALL THE WORLD USE THIS APP!!! ALL THE WORLD USE IT!

WHYY DONT YOU FIX THIS APP?

WE DONT HAVE A TIME TO WRITE THE WORDS CORRECTLY ALL TIME!

FIX THE SYNC FIX THE SYNC FIX THE SYNC!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

THE LAST UPDATE (4/10 normal app and 10/10 beta) ISN'T SOLVED THE TROUBLEEEEEEEEEEEEEEEEEEEEE!

So, I've had SwiftKey for many, many years and been through a huge number of phones, but never had this issue.

I have a few devices - one of them being an iPhone, the other being a Samsung.

I recently purchased a new Samsung (S9), and it seems although it shows the sync as being connected, it doesn't 'remember' any of the many words I have on there. It's an issue which I've never had.

I've deleted, reinstalled, clicked sync on both sides, ensured it's logged in etc. No luck.

I have a SwiftKey account for my synchronising. In the most recent update of iOS SwiftKey, it no longer seems to be an option, to log-in with a SwiftKey account, but only with Facebook, Microsoft, Google or Apple.  Could this be it?

Any idea what it could be?

Device backup from previous device is not syncing to the new device. 

Just installed SwiftKey on my new mobile. when I want to login with my Google account (button sign in with Google) it's loading for hours (I see the loading circle on a white background).
Phone: Galaxy S9, Android 9.0 (two days before I had the android version before and had the same problem) and yes, I installed and deleted it meanwhile more times.   

Probably 85% of the mistakes I have to correct are the result of hitting the period key instead of the space bar. Can we have an option to move it, or make it a hard-press or long-press, or.....something. It's my only significant problem with an otherwise outstanding keyboard. Thanks much.

The browser window pops up for a second and force closes. All the other ones are working. I am logged into Twitter on my device on the stock app.

I have English (QWERTY) and Farsi languages installed. Prior to today I could choose between English and Farsi but now I have Farsi and English/Farsi. With the latter I get predictions in both languages and I don't want this. How can I get back to having English and Farsi separately?

 Hello Swiftkey:

A feature that I really miss from other keyboards (such as Gboard) is the ability to search emojis. I really love this feature and I think its better than emoji prediction. Please add this is a close future update!

Yes, the lack of this feature would be enough to make me switch keyboards, but I really like Swiftkey.

Thanks!

I like and use Your keyboard primarily for the Android but also for the Apple. L

On the other hand I purchased on IBM Surface tablet and was very discouraged to find they support almost no usable on screen keyboards.

I can give you the list of features of your keyboard that they don't support, and of course some features that I'd like you to add.

But the major thing I would like to do is ask why you,  as a subsidiary of Microsoft,  can not convince them to allow you to have an alternate keyboard for their Windows 10 Surface tablets.

Note: I would be perfectly willing to pay for a 'Pro' version  if that's what takes to get it your software moved over to their package

Thanks... 

Can I make swiftkey switch automatically to incognito mode whenever I open specific apps or windows? Such as incognito tabs in Chrome and Firefox.

Otherwise, is there a (non root) 3rd party app that can do it?

I got a new phone and installed the app and signed in with the account that I was using on my old phone. However, after running the sync operation, none of my old predictions are showing up. I still have my old phone and I'm able to confirm that both of them have backup and sync configured and both of them are signed in with the same account ID. Any suggestions?

I use SwiftKey on multiple phones. Same login / account.

They should all be able to add new clips but also have ability to SEE clips added from different phones (same SwiftKey user!) 

I'm speaking about - SYNC. 

Our clipboards clips AREN'T BACKED UP AND SYNCED.

I have so many of them set-up. Do u know how much TIME  I have spent setting Pinned clipboard clips and shortcuts up, just to lose them all? :(

Please, SwiftKey team, SYNC them.

Or at least, give option to export and import! (XML, TXT, whatever - as long as Import exists, too!) 

I lose so much of my hard work because you DON'T backup/sync clipboard content and pinned items and shortcuts ACROSS PHONES, when SwiftKey account is the same...

I once lost my phone and bought another, enabled SwiftKey and NONE OF MY CLIPS were saved. :((((Such a big disappointment! 

Please give this HIGH priority, PLEASE.

Kindest regards, Helen

PS. Do you, other fellow SwiftKey users, agree that there should be Backup & Sync (and/or Import / Export) of our Clipboard's clips?Pinned ones, especially! 

Have been looking for a keyboard that has it all and SwiftKey works for me for the most part. But it's kind of annoying how I have to switch to a different keyboard every now and then to enter kaomoji or Japanese emoticons like these - (๑•̀д•́๑)ʅʕ•ᴥ•ʔʃ
Would be really nice if these could be made default or as an add on in the SwiftKey keyboard