Microsoft SwiftKey Android Support Forums

Hi guys,

How to submit a feature request

If you've had a really good idea and want SwiftKey to hear all about it, the best way to do that is to submit it via the 'Feature Request' form here:

https://support.swiftkey.com/hc/en-us/requests/new

We look forward to reading all your requests and improvements.

The best way to post a question

Hello everyone,

We are rolling out a new Flow experience for SwiftKey for Android. The idea of this change is that when Flowing (aka "swipe" gesture typing), we want to provide you with more choices to insert the word you wanted.

How this new Flow feature will work:

You Flow a word. Instead of the prediction getting automatically inserted you will be shown three possible candidates. You can then take one of the following 3 actions:

1. Select one of the three predictions by selecting the word. This will insert the word and give you a space
   
   
2. Continue Flowing your next word - this will insert the middle prediction and auto add a space for you
   
   
3. Start tap typing. This will also insert the middle prediction and also auto add a space for you.

Basically this is ensure that if the wrong word is predicted, you can easily change it by tapping one of the three predictions. But if it is correct, you can keep on Flowing or tapping just as before and it will use that middle prediction.

Let us know your thoughts on this new change in the comments below.

Cheers,

Ryan, SwiftKey Community Manager 

Hi  just upgraded my tablet and no Holo. It's bar far the best KB IMHO  

Please bring back Holo  

 This is really starting to annoy me. Can anyone suggest a particular keyboard that avoids this problem?

Hello,

I am trying to install SK for the first time on my daughter's phone. When I try to connect/create SK account, it shows me a new window for me to choose Google account or Microsoft account.

I am trying to use Google account, a popup ask me to choose the G account, I do so and then nothing happens and the window asking me to choose G account or Microsoft is still here....

Phone : Galaxy A5 2017

Android : V 8.0.0

SK : 7.3.2.19

Please help me.

How can I turn off the feature which adds a space after every predicted word I select, or punctuation mark? It should only insert a space if I then decide to add another word. Having to delete excess spaces at the ends of things, or sometimes after the "#" in a hash tag, is really getting old quickly.

I like the flow and I like gestures. Gestures have an option to delete by swiping to the left ⬅, and to hide keyboard by sweeping down ⬇, but I'd like to see a feature where we could move pointer, just by sliding our finger on the keyboard.
U

 I do not want any suggestions.  please tell me how to remove these? 

Hello all,

We have been beta testing Bing Search within SwiftKey. This feature allows you to quickly search the web for anything and either, quickly capture a screen shot, crop it and send it OR send the URL directly in the conversations you are already having. 

Key features to test out:

• Search for something while already inside the app you're in
• Crop and share a screen shot of search results
• Share the URL of search results after a search
• Try a range of searches to see how the results are

Please let us know what you think about this feature(s) and how it can be improved.

You can find Search in the Toolbar here:

like many other mobile. device users I find myself typing the period by. mistake way too easily (ex: twice in this sentence and same in the title). any. configuration. option I could use to help prevent this? if not, nay chance you could add a feature to mitigate this. I love swiftkey!

No letters on the keyboard. Just blank. Can't do anything.

All of a sudden,after years of faithful service, SwiftKey has suddenly crapped out on me.

Pressing enter adds the letter 't'

Predictions throw up gobbledegook

There are other problems but they're too frustrating to investigate with the keyboard so broken.

Has there been a recent update that has done this?

Thanks for any help

When I attempt to insert a GIF in a text message from the SwiftKey keyboard, it only inserts a URL to the GIF, not the GIF. This started happening after the latest big update (couple days now).

On 7.0.7.26. If I left the emoji panel on the recents tab, it will open the recents tab next time.

However, if I left the emoji panel on other tabs (e.g. smileys & people, animals & nature, etc), opening the emoji panel will default to the predictions tab again. 

Just because it's intended behavior doesn't mean it's not terrible. Please undo this and just make the emoji panel open to whatever tab we were at last.

SwiftKey is the best. The only thing I wish I could change was the voice dictation button placement. On big phones it is hard to get to. Give me the option to place on right side if screen (like gboard).

Using the new s8+, and even with the keyboard size set to the smallest, it's still really large.

Mostly happens with the highest resolution on the phone, 2960x1440.

How do I get portrait keyboard or t9 option

Lately this app has taken a downturn. It constantly puts in the wrong word. When I backspace to fix it, the word I just input shows up. Ugh! Why wasn't it selected to start with. I've stopped and deliberately made sure I swiped exactly from letter to letter, and it will still put in what it wants to, but what I swiped or what my history would predict. It not only suggests by preemptively puts in a word I rarely use over what I've just used or have used hundreds of times since I stated this app.

since the latest update (03/08/17) - the keyboard is slower than before. happens on both my phone (oneplus 2) and my wife's (xiaomi mi4c). please help.

Hi,

I'm struggling here to transfer from my Samsung 6 to the new Samsung 8 with all my predictions from the old phone.  First I did a backup sync on my old phone, and then did a backup sync on my new S8.  Nothing happened. Do I need to delete the app on my old phone?  Dose anyone have an answer.

I will say that the tech support is very weak in regards to the response time, and information.  I'm surprised being a Microsoft owned product  that they don't offer better support as I have been waiting more than three days for my answer.

Thanks for your response

I updated my app and there is a change I do not like. It used to be that you would long press the enter key to get the Emoji menu.

On pages like Facebook and Reddit, whenever I hit the enter key it immediately brings up the Emojis. I have to long press to hit enter.

It is not doing it here. When I hit enter it enters the new line. It seems to be limited to social media. The only other option I have seen is to have a dedicated Emoji key and then it makes other buttons more narrow and when I go to hit the dedicated comma button, it accidentally hits the dedicated emoji button.

I am fine with not having emojis at all. Is there a way to stop it from doing this on social media? It never did before. I love SwiftKey and I've use it since it was a paid app. I'm not liking this, though.

With the lastest update came a big issue for me. When i want to add smiley i need to choose category first, because it shows recent sent smileys first. I dont know where smileys are actually posited so its completely unuseful. I want to set default category to usual smiley faces as it was before, but i cant. Thats really bad. I need to do one press more every time.

Hello, my name is Jasmin... And i have a few suggestions rather than questions. I would like swift key to make the space bar bigger and the arrow keys smaller because when i hit space it always hits the arrow... And i would like to have a choice weather or not i want to space after a period... It automatically does it and its a hugh pain trying to type web pages if it always spaces

I would love to have bitmoji support baked in as an attachment, the same way gifs are. Snapchat even recognizes if you're talking to a user who has it and puts your bitmojis together.

How can I disable the multilingual prediction feature (bug).

It is unwanted, uncalled fore, unnecessary, useless, counterproductive, counter-intuitive, and annoying.

Otherwise your app is awesome, until the next update (which hopefully will get rid of this feature) I will be switching to another keyboard, which is a shame.

Hello,

I just installed the latest version of swiftkey version 5.0.0.72 on my T-Mobile HTC one (M8) Android 4.4.2 HTC Sense 6.0. I followed the installation prompts and set swiftkey as the default keyboard. The keyboard itself is working great, but every time I switch applications the keyboard reverts back to the stock HTC sense keyboard. I can simply slide down the notification panel and switch the keyboard back to swiftkey but that gets annoying after awhile. I have been using the latest version of swiftkey beta version 4.5.0.68 and have had no problems with the keyboard reverting back to stock. I will remain on the beta version until I know this issue has been resolved on the latest version of swiftkey.

Thank you,

Garrett McPerry

Hello everyone,

We are running an experiment where some people will see the Microsoft emoji inside the SwiftKey emoji panel. 

This is only a test. There is no setting to change it. It will be there until we stop running the experiment. 

Feel free to let us know what you think in this forum thread. 

Cheers,

Ryan, SwiftKey Community Manager

The production version of SwiftKey is again too large and this time on the note 8. Please apply whatever hot fix you did for the S8 so we don't have to use a giant keyboard.

Hi, please remove the bing search from top bar. 

I don't want to search in a keyboard app, it is very annoying, feels like ad for your other products. At least let the user decide as an option.

Thx.