[Main Thread] Can't sync data [Fixed]
CompletadaHey guys.
I just bought a Huawei P10 and SwiftKey won't sync my account data. I've signed in, but it says last sync was "not synced" and if I hit the sync now button there is nothing that happens.
Any ideas? I can't even uninstall because apparently the keyboard is baked in to the os
Hello everyone
this should now be fixed. I don't believe there is anything you need to do on your end. Sign in and force a sync.
Let us know.
Ryan
Hi,
Can you try to log out then re log in to your account?
Yep, it's a built-in app, you can try to clear data, that should reset it.
Hey Alpert,
I have tried this to no avail. I've also gone so far as to perform a factory reset on the phone. Still didn't work.
It tells me I have 8181 words added to my custom dictionary...but none show up and it still says it isn't synced.
I have a similar problem after an unexpected phone reboot. Lost all my configuration, and had nothing to sync.
Is there any way to recover my info?
Didn't find total words in by dictionary. Thanks
Sorry to hear that.
Can you leave following details in this format? I'll let the team know.
Thank you!
Hi guys. I also have same problem with an HTC 10 I have today.
I have nougat 7.0
SwiftKey beta latest version.
Same thing happens with SwiftKey stable version..
Same info as Gianni Terzis
Just hapened today:
HTC 10
SwiftKey Beta 6.7.1.20
Android 7.0
I have the same problem on my Samsung Galaxy S6 and Note 10.1 2014 Edition... I tried both the SwiftKey and SwiftKey Beta apps and my personal dictionary isn't working... The Backup & Sync option just shows Last Sync: Not synced... When I press the sync now button nothing happens... This IS a bug in the app because this problem can't possibly happen on both my devices at the same time after an update!
Same for me! Maybe there is something wrong with the synchronization servers or however they backup the files. Can't be a conicedent that so many people have the same problem suddely.
EDIT:
Noticed the problem as I reset my phone.
SwiftKey Version: 6.7.0.18
Android Version: 7.0
Phone: Honor 8
I'm on the same beta 6.7.1.20 on HTC U11 with 7.1.1, I have no sync problem. If it's a bug of the app regardless device, then it should happen to me as well.
I'll leave a message to the team Monday.
Image attached:
If unluckily it happens to you, then please leave following details:
It will help us to locate the problem more quickly.
Hi . I also have same problem with an Samsung Note 5 SM-N920G
I have nougat 7.0
SwiftKey stable latest version. Help please.
Tried installing Swiftkey Beta and it also doesn't sync
SwiftkKey 6.7.0.18
OS: 7.0
Phone: Huawei P10
For what it's worth, I had no issues on the G6 or S8 that I had earlier this week.
I wonder how you guys found the issue. Coz myself I hardly check the sync.
Did you change your phone or updated SwiftKey login method recently?
I just got this phone yesterday
After setting it up I noticed it wasn't giving me any of my saved dictionary words to autofill
Hello.
I'm facing the exact problem in my device.
-SwiftKey version: Latest Beta and Latest Stable
-Android version: 7.0
-Phone model: Xiaomi Redmi Note 4 Global.
It was working like a charm since yesterday that i performed a clean installation.
Thanks in advance.
It seems that this is a problem only on new phones
Me too
Xiaomi redmi 4a global
Bought a p10 plus today and it also doesn't sync
I still have the problem.... Any suggestions yet?
I'm having the problem too
SwiftKey Beta 6.7. 1.20
Android version 7.0
Model no SM-G920F
I think that this is a problem on the server side. I hope that the developers will soon fix it.
It happened to me today on my new LG v30 as well. It was alright on another phone that I setup on two days ago.
Version: 6.7.0.18
Android: 7.1.2
Same here, I reinstalled the Swiftkey app yesterday night and it is not syncing since then.
i am also facing this problem in my new Samsung galaxy s7.
Same thing here with One Plus 5.
SwiftKey and beta won't sync and pressing the sync now button does nothing.
I am also trying to transfer to a new phone. Both old and new phones are running 6.7.0.18. On the old phone, hitting the sync button does successfully run a sync. But on the new phone, nothing happens. The account ids are the same on both phones. I've tried logging out and back in. If I can't get my history, and have to start over, I'll just stick with gboard, since I know it'll always work.
Same thing here. I had my Samsung Galaxy S8 in the repair shop and got it back yesterday reset. Installed SwiftKey but the sync isn't working. Trying to force update with the "refresh" button doesn't do anything.
SwiftKey version: 6.7.0.18
Android version: 7.0
Phone model: Samsung Galaxy S8
I am having the same issue on my honor 4c i tried all beta, stable and swiftmoji keyboard it says last sync:not sync on all 3 keyboards but in stats it shows 10k+ dictionary words.
this is an SwiftKey old issue, something similar happened a while ago and it took weeks to solve it, hopefully this time it will not be the same
Hello everyone, we will look into this issue and update you via this thread.
It's most likely not device or OS specific, but we will come back to this thread if we need further information.
Thanks,
Ryan
I am also having the same problem with my MI A1 new phone