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    Ryan P

    Hi Justin,

    is this the stock Mail app? What if you try killing the app and re-opening it?

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    Justin Musgrove

    Thanks Ryan

     

    Yes the stock mail app, have tried killing the app and restarting, also restarting the phone, doing the latest updates etc etc no joy

     

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    Ryan P

    Hi Justin,

    I have confirmed we should work fine with the stock Mail client. Not sure what could be going on. 

    Does SwiftKey open and work everywhere else for you?

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    Justin Musgrove

    Hi Ryan

    Swiftkey works with gmail perfectly fine, but with stock mail app ( the one I use) the keyboard simply doesn't appear as an option

     

     

     

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    Ryan P

    This is for sure not a known issue. Does your device have any enterprise/corporate restrictions for work?

    If not, I suggest uninstalling SwiftKey and reinstalling and making sure you turn on "full access" in the iOS settings area. 

     

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    Permanently Deleted User

    Justin were you able to get a fix for this? I've just downloaded it to my new workphone, and Swiftkey's working everywhere (Whatsapp etc.) apart from the Mail app... sounds like same issue...

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