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    Alpert

    SwiftKey team checked all the authentication setup, nothing wrong on our side, we did think about it's a Google problem, as many other users who has SwiftKey and/or other app using Google login got stuck at page looping. 

    Here's the link to Google community: https://support.google.com/accounts/thread/4692671?hl=en

    Please report it to Google.

     

    Thanks to @Duncan Hopkins for the report of your finding on https://support.swiftkey.com/hc/en-us/community/posts/360047664331/comments/360006718231

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    Alpert

    Hello,

    Do you still face this problem?

    0
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    luke hawkins

    Was asked to post in this thread. My problem is I'm unable to login to my Google account on my new phone. I have the same issue as the above, when I try to login it just gets stuck.

    Not sure if it helps but I actually have 2 Gmail accounts on my phone, my other account signs in fine (this sadly isn't my primary one so isnt much use here) Doesn't this suggest it's an actual issue my account rather than my phone given I can sign in with one account and not the other?

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    luke hawkins

    Is anyone able to help? I'm getting pretty tired of the app telling me to finish the setup by signing in when I can't?!

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    Craig Morgan

    Trying, failing and getting very frustrated with trying to sign in on the Samsung galaxy s10+. Sign in circle keeps going round and round. Tried yesterday and today. Same issue.

    0
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    Chris Lowe

    Same issue brand new one plus 7 Pro. Latest update, click Google account to sign in and it just goes to a white box with a spinning wheel. Cannot connect my account.

    4
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  • Avatar
    Davy Gaussen

    @Alpert : yes I still have the issue :'(

    -1
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    Alpert

    I've reported it to the team, sorry for the delay.

    Meanwhile if you can provide more information, that would be helpful:

    android version, SwiftKey version, you might also want to check if the Google Play Services is up to date. 

    -2
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    luke hawkins

    @Alpert 

    SwiftKey version 7.3.2.19
    Android version 9

    Checked my play services and this is up to date too. But as I said I don't think it's specifically the phone as I can sign in with my other Gmail account which is also on my phone. Suggests something is wrong with my actual account.

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    Davy Gaussen

    @alpert : in my original post, at the top of this page, I already provided all the infos I have. Please help, thanks! 😊

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    Alpert

    @Davy: Yes, thank you, you made a very good example. I wanted to ask other users to give more information.

    @Luke, thank you for the feedback, I'll make sure the team see it.

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    Craig Morgan

    @alpert
    SwiftKey ver 7.3.2.19
    Android ver 9
    Like Luke above I have two accounts but unlike Luke I'm having the same issue with both accounts. I've checked permissions etc and updated everything including play services etc. All seem to be OK. Still having the issue. I've even checked my emails to ensure that I had the correct email associated with SwiftKey and its all in working order. Please post if there's any other info you need. Pretty frustrating still.

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    Kai Wagner

    Same Problem here. Galaxy s10 does not log in to account. White page&spinning wheel. SK beta 7.3.3.10, Android 9. Very annoying, pls help!

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    Helge M

    Same here on Huawei P30 Pro. Spinning wheel, nothing else happens. Using latest version provided in Play Store 7.3.2.19. Regarding the amount of posts, this seems to be nothing specific, but more a general issue. Fixing welcome! Thanks!

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    Patrick Richter (patti)

    Same here, Galaxy S9 and all Apps up to date.

    Waiting for fixing!

    0
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    Helge M

    Checked my Huawei P10+. Since logoff, I cannot login anymore. Latest Play Store version.

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    Klaus Linsen

    Same here, swiftkey Beta or main app, no diffrent. Can't connect to my Google account on my new S10+. Outlook works, but there I don't have my customer dictionary, which is trained over a few years. Writing now is much complicated. Please, help - thx

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    Craig Morgan

    Any update SK. List keeps growing but no solutions or a response even. Please update.

    -1
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    Alpert

    Hello again, 

    Sorry for the delay. During these days we have looked into this problem very carefully but there's nothing out of ordinary in terms of login or authentication on our side. It is perhaps, a Google server issue.

    Our team did manage to reproduce the same problem, but today it seems work again on the devices in our team.

    So I kindly ask you to re-try login with Google account, and please give us your feedback whether if it worked or not. If it won't work, I'll create a support ticket for you.

    Sorry again for the trouble.

    Alpert

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    Klaus Linsen

    Hello Alpert,
    thx for looking into it.
    But the issue stayes.
    I disconnect my outlook account wich i made instead of the Google account tryed to connect my Google account. But still the same: i choose connecting with google, i selected my Google account wich is listen and then a blank site is shown and is stays for ever. Nothing happen till i press the back button.
    The actual main app and the actual beta app. Both the same.

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    Helge M

    Still not working for me, too...

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    luke hawkins

    Still doesn't work for me, even tried installing the app again and starting a fresh.

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    Alpert

    Thank you all for the feedback!

    Really sorry for the inconvenience, I created the ticket for each one of you, the team will take over from here. 

    Hopefully this could be sorted out soon!

    1
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    Darren Evans

    Same problem here.

    1. Select "Account" (within SwiftKey App)
    2. Choose "Google Sign In"
    3. Select my google mail account (from 1 of 2 available)
    4. Screen pops up with progress circle and that continues spinning forever (well as long as I waited for, which was 10+ minutes)

    Phone / Android Details:

    • Phone: Samsung Galaxy S9 (SM-G960F)
    • Android Version: 9 (Pie)
    • Build No.: PPR1.180610.011.G960FXXU5CSF2
    • Android security patch level: 1 Jun 2019
    • Rooted: No

    This all started because SwiftKey started to cause 'Not Responding' errors all the time, literally popping up every couple of seconds. I restarted the phone and it kept doing it. So I reinstalled the app, the 'Not responding' errors have gone but now I have the 'unable to sign in' problem.

     

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    Antonio Tripodi

    Same Problem here

    Honor 10 lite

    9.0. 1.180 Android

    Model HRY-LX1

    0
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    Chris H

    I just got a Sony XA2 with Android 9 and I'm also unable to login with my google account. What is going on?

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    Gie

    The same problem.
    Samsung A10
    Android 9

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    Alexander Möller

    Also the same problem:

    Huawei Mate 20 Pro

    Android 9.0

    SwiftKey 7.3.3.11

    (About 10 tries yesterday and today)

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    Klaus Linsen

    Installing new beta Update today, but still the same.
    By the way, logging in via Google here in the support area works fine.

    0
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    Klaus Linsen

    Is there a way to transfer the dictionary from the Google Account to the Outlook Account?
    Then i would be fine with it.

    0
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