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Diego Castro
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Mis datos no se han podido sincronizar

Borré e instale el app y antes de eso, los datos ya se habían copiado, y al momento de realizar la sincronización, mis datos no están, ni mis temas aparecen colo pre instalados, y es un problema, espero que se pueda solucionar.
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    Deniz K

    Hello Diego,


    If you are signed in to your Microsoft SwiftKey account and have enabled Backup & Sync then the words and phrases that matter to you are backed up securely and seamlessly synced across all of your devices.

    If it looks like your themes are missing please follow the steps below:

    1. Open your Microsoft SwiftKey app
    2. Select 'Themes'
    3. There are three tabs: 'Gallery', 'Yours', and 'Custom'
    4. Your theme(s) should all appear here. You might need to tap to download a theme again. If you're unable to find your theme(s) please submit a support request here: https://support.swiftkey.com/hc/en-us/requests/new 

    To aid us in our investigations please could you provide the following details: 

    • Which themes are affected?
    • Are you signed-in with a Microsoft SwiftKey Account?
    • Phone/Android OS/SwiftKey version
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